Avis Car Hire Ireland Reviews 406

I have on 3 separate occasions hired cars from Avis/Budget on visits to Dublin since February 2025.
I make sure to read the small print and feel I understand the contract. My experience has been generally good on these occasions, However I would like to give some feedback:
1. I don't understand why there is an Avis/Budget desk in arrivals (Dublin) sometimes the car is in the basement ready for collection, at other times one has to wait for a bus to the rental office some distance away. I did ask but the answer was ambiguous. The underground car park is dark, tightly parked and it is difficult to take video recording/photos of the car prior to hire.
2. The receptionist seems to type endlessly into the hand held device and asks for a signature, the screen is greasy and dirty - please clean. I think more communication with the customer would benefit the experience. I do not like signing a contract that is not seen first, a paper copy of both contract and bodywork status of car should be offered.
3. I have had to request the emergency contact numbers, I am not confident these apply out of hours, one is the Avis office number and one is the main office number of the AA - will that be answered outside office hours? - please clarify.
4. Please check your car before driving off, the water tank was empty on last visit, the cars need to be roadworthy, I had to drive to the Avis depot to have this filled just after picking up the car. No one apologized for this inconvenience.
5. In my opinion driving in Ireland is challenging and not for the faint hearted or inexperienced.

Friendly welcoming staff on arrival, efficient and swift in getting you on the road quickly. The car was reliable and clean and tidy.

Rented a car through Avios (British airlines points).
Was told that Budget and Avis Ireland do not accept reservations, payment by Avios ( as I was told by the clerk “ haven’t you heard of Brexit?).

My reservation included a second driver included, not in Ireland. Insurance through my credit card, not accepted. Etc etc

You know, don’t allow reservations from Avios if you will not honour them.
Lost points, have to pay for extras I did t want.

Really really poor. My first interaction with an Irish person, and man what a cow. Really wanted to go home before we even got the car.

I have read the recent google reviews and tons claim you have the worst staff. So I’m not alone with my experience.
Avis should remove your franchise

Speedy process and straightforward to process.

Audrey on reception desk in Knock airport was friendly and helpful.
Mix up with car chosen which was speedily resolved.

Friendly and efficient service at both pick up and drop off. No issues on return.

Excellent service but Avis is not very upfront about their Ireland Only Policy of requiring a 5000USD or Euro equivalent as a car security deposit when at counter check in. Customers must delve into the fine print on website so not to be shocked. Recommend Avis be more visible with this policy to avoid customer complaints. Otherwise I recommend Avis to all.

Really poor experience. The child seats (which they charge a small fortune for) could not be any less safe, they are battered and held together with string. You could buy a brand new car seat for the cost of hiring one. They also gave us a car with a slow puncture, so once we'd driven off and the tire went flat, we then had to pay out of pocket. They sent out the survey request via email, quickly followed by an email from the Avis desk in Derry who said to email them with any issues to be resolved before reviewing... conveniently they haven't replied and now the link to review avis directly has expired. Next time we won't be using them.

The process was very straightforward and picking up the vehicle at the airport was trouble free.
As a member of AvisPreferred it was quick getting served having already done an ID confirmation online.
All in all a great experience.

The window has fallen into the door cavity so I can't secure the car and I can't drive it because the breeze generated is too cold. Further it has started to rain and the rain is getting into the car.
I have tried ringing both the Avis number at Dublin Airport and at Cork Airport to no avail. The call just cuts out.
What am I supposed to do

We paid bond/deposit on pick up of vehicle being $617.59NZD or whatever it was meant to be as had paid for hire up front before we left NZ. We paid $1100NZD for hire of vehicle before we left NZ. On return the guy checking vehicle found a wee nick in tyre🤔unfortunately we took photos of the other damages on vehicle at time of pick up but didn’t think about taking photos of the tyres☹️anyway we left car as flight to catch and was told a decision would be made and our bond would be refunded accordingly. To our surprise our refund was only for $206.22NZD so they charged us $411.37NZD for a tyre needless to say I’m far from impressed😤Please be warned to photograph everything the car was also badly groomed on pick up. Happy for Avis to address this and I’ll take this down.we hired vehicle from 26April dropped off 1 May pretty expensive!!

Really slick service from booking to returning the car

The service from Avis car hire at City of Derry airport is always fanastic. Martin is freindly, professional and incredibly helpful. The pick up and drop off are very straightforward. really couldnt be better

Good staff.

The whole service was very satisfactory. From the reception desk at check in, which was friendly and completely explained the contract conditions. The car was in line to what we had reserved and it was clean and everything worked correctly. The return procedure was simple and expedite.
We are very satisfy with AVIS in Ireland and we would certainly use it again.
We rented in Dublin City Center in 39 Old Kilmainham and returned in Dublin airport.

Staff were helpful check in was smooth and were knowledgable about the car, helpful on tolls etc. Car was clean and well maintained. I always use Avis, the return service is quick and their bus back to the terminal is great

No problems booking on line or picking up vehicle. All charges explained and detailed.
Car was great and no problems when returning vehicle. Reimbursement if deposit was prompt. Great all round service.

Reliable service and good cars

The Avis team at Cork airport are the best for service, efficiency, and friendliness I have encountered anywhere in the world. They are also incredibly consistent in all these areas.

Great Service, great cars, competitively priced and really great staff!

I hired twice in 2 weeks and will have no problem with booking again next time I travel to Ireland.