Breakdown cover is competitively priced. Website has had several glitches today - which would not go away, despite repeated attempts from scratch to provide cover for a second car. Needed to ring the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The discussion with your agent went really well, although there was an issue with the automated secure system, to take payment from my card. It was sorted in the end. I didn't receive any email confi... See more
Company replied
Only not given 5☆ as quite a long wait to be answered! Perhaps you could give an indication as to how long before call will be answered. Otherwise very good service and helpful assistant.
Company replied
I have used AXA for breakdown cover for a number of years now. On the few occasions I've had to report a breakdown the level of service has been on a par with the big names in this industry. Thi... See more
Company replied
Company details
Written by the company
Providing Home Emergency, Motor Breakdown and Excess Protection insurance. Monitored Monday - Friday, 9.00am - 5.00pm. To report an emergency, please call the number in your policy document. For feedback relating to Travel please visit https://uk.trustpilot.com/review/axa-travel-insurance.com
Contact info
Station Road 106-118, RH1 1PR, Redhill, United Kingdom
- axa-assistance.co.uk
3.9
Great
1K reviews
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Nice simple transaction and easy…
Nice simple transaction and easy payment - what's not to like.
August 28, 2026
Reply from AXA Assistance
Good Afternoon,
Thank you for your review, we are pleased to hear you are happy with the service!
Kind Regards
Reply from AXA Assistance
Good Morning,
Thank you for your review , we are happy to hear of the positive service you received and appreciate the feedback.
Kind Regards
Your agent was very good and helpful…
Your agent was very good and helpful but your payment system was very difficult as it was difficult to kee in the card details.
It would be much easier to dictate the numbers as other companies allow.
August 24, 2026
Reply from AXA Assistance
Good Afternoon,
Thank you for your review, we really appreciate this and we will pass this on internally to be raised with the relevant area.
Kind Regards
Easy to navigate site and concise…
Easy to navigate site and concise description of cover
August 24, 2026
Reply from AXA Assistance
Good Afternoon,
Thank you for your review , we are pleased to hear of the positive service you received and appreciate the feedback.
Kind Regards
Good Customer Service
I phoned AXA on 14/8/26 and spoke to Yana, who helped me with a problem I had with logging into my account online. She was very helpful and sorted out the problem for me.
August 14, 2026
Reply from AXA Assistance
Good Afternoon,
Thank you for your review , we are happy to hear of the positive service you recieved and appreciate the feedback.
Kind Regards
Reply from AXA Assistance
Good afternoon,
Thank you for your review, we really appreciate your feedback!
Kind Regards
A quick response
My query was resolved quickly, the Telesales assistant was very helpful with my query.
August 11, 2026
Reply from AXA Assistance
Good Afternoon,
Thank you for your feedback, we are pleased to hear you are happy with the service provided.
Kind Regards
Reply from AXA Assistance
Good Afternoon,
Thank you for your review, we are pleased to hear you found the process to be efficient. We are grateful for your feedback.
Kind Regards
Reply from AXA Assistance
Good afternoon,
Thank you for your feedback, we really appreciate this and are please to hear you are happy with the service you received.
Kind Regards
everything was made very easy to change…
everything was made very easy to change my policy
August 14, 2026
Reply from AXA Assistance
Good morning, we are pleased you found it straightforward to change your policy. Thank you for your feedback.
Easy on line process
Easy on line process
No follow up confirmation or documentation just a review questionnaire
Chasing customer care
August 11, 2026
Reply from AXA Assistance
Good Afternoon,
Thank you for your feedback, I am sorry to hear you have not received clear confirmation and documentation. I will request a member of the team contacts you regarding this.
Kind Regards
Renewal and new cover
Renewal and new cover both dealt with in a polite and professional manner
August 11, 2026
Reply from AXA Assistance
Good afternoon, we are pleased to hear that you are happy with your renewal and it was dealt with professionally. We appreciate your kind words. Thank you.
Reply from AXA Assistance
Good morning, we are pleased to hear you were happy with the service received. Many thanks for taking the time to leave a review.
Poor European Breakdown Service
Telephoned European breakdown when in France, kept offering us solutions to our campervan breakdown, but never carrying any positive actions out. Absolutely awful service, to be left stranded in a predominantly non English speaking country was awful!!! You had a week to help us! 🤬
Official complaint been put into AXA and complaint been responded to.
July 30, 2026
Unprompted review
Reply from AXA Assistance
Good morning, we appreciate your feedback and are sorry to learn you are unhappy about your experience. We requested additional information from you to help us assist with your issue, but you didn’t respond within the timeframe set by Trustpilot. We take your comments seriously and will review the points you raised. Your feedback helps us improve our services.
Reply from AXA Assistance
Good morning, we are pleased to hear you found our website easy to use and were happy with the price quoted. Many thanks for taking the time to leave a review, it is appreciated.
The gentleman I spoke to was extremely…
The gentleman I spoke to was extremely helpful and tailored me needs to what I wanted, and also gave me a £20 discount on the original quote.
July 30, 2026
Reply from AXA Assistance
Good morning, many thanks for taking the time to leave a review. We are pleased to hear our agent was helpful and you were happy with your experience.
I had lost my breakdown cover details
I had lost my breakdown cover details, a quick call and this was quickly resolved and e mail confirmation sent.
August 4, 2026
Reply from AXA Assistance
Good afternoon, we are pleased to hear that we were able to quickly resolve your issue with your breakdown details. Many thanks for taking the time to share your feedback.
Very helpful
I got a good deal with AXA Assistance and the people on the phone were so helpful. I also have car insurance with this company.
August 3, 2026
Reply from AXA Assistance
Good afternoon, thank you for your positive feedback. We are pleased to hear you are happy with your experience and our agents were helpful. We will share your feedback with them.
great value for money
August 1, 2026
Reply from AXA Assistance
Good morning, we are pleased to hear you are happy with the product you purchased. Thank you for taking the time to leave a review.
Easy to set and seems good value
Enjoy and seems good value. Hopefully I’ll never have to use the cover but hopefully if I do it’ll be good 👍
July 31, 2026
Reply from AXA Assistance
Good morning, many thanks for your positive review. We are pleased to hear your are happy with the product purchased.
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