Breakdown cover is competitively priced. Website has had several glitches today - which would not go away, despite repeated attempts from scratch to provide cover for a second car. Needed to ring the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The discussion with your agent went really well, although there was an issue with the automated secure system, to take payment from my card. It was sorted in the end. I didn't receive any email confi... See more
Company replied
Only not given 5☆ as quite a long wait to be answered! Perhaps you could give an indication as to how long before call will be answered. Otherwise very good service and helpful assistant.
Company replied
I have used AXA for breakdown cover for a number of years now. On the few occasions I've had to report a breakdown the level of service has been on a par with the big names in this industry. Thi... See more
Company replied
Company details
Written by the company
Providing Home Emergency, Motor Breakdown and Excess Protection insurance. Monitored Monday - Friday, 9.00am - 5.00pm. To report an emergency, please call the number in your policy document. For feedback relating to Travel please visit https://uk.trustpilot.com/review/axa-travel-insurance.com
Contact info
Station Road 106-118, RH1 1PR, Redhill, United Kingdom
- axa-assistance.co.uk
3.9
Great
1K reviews
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Good competitive price easy to apply
July 23, 2026
Reply from AXA Assistance
Good Afternoon,
Thank you for your review, we are pleased to hear you are happy with the pricing and process.
Kind Regards
Login to customer portal
Login to customer portal , no email verification. Payment clunky , had to redirect and did not show payment made. Poor 1st impression
July 30, 2026
Reply from AXA Assistance
Good afternoon,
I am sorry to hear of the difficulties you experienced. This will be raised with the relevant area to ensure these issues are straightened out, we appreciate your feedback and thank you for making us aware of this.
Kind Regards
Sarah was extremely helpful
Sarah was helpful, friendly and polite. I needed copies of my breakdown cover documents and she emaild them over to me. Very efficient. I was very impressed.
Thankyou, AXA.
July 28, 2026
Reply from AXA Assistance
Thank you for your review! We are pleased to hear you are happy with the service from Sarah, we will pass on the feedback.
Kind Regards
Agent extremely helpful and efficient
July 27, 2026
Reply from AXA Assistance
Thank you for your review, we appreciate the feedback and we are happy to hear you are pleased with the service.
Kind Regards
The person I talked to was most…
The person I talked to was most helpful, as I had forgotten to renew this policy by a month.
July 27, 2026
Reply from AXA Assistance
Good afternoon, many thanks for your positive feedback. We are pleased to hear our agent was helpful and you were able to resolve your policy renewal.
Reply from AXA Assistance
Good morning, many thanks for your review. We appreciate your positive feedback and are happy to hear you are satisfied with our breakdown cover.
Easy to renew and understand policy…
Easy to renew and understand policy details, great price cannot fault
July 24, 2026
Reply from AXA Assistance
Good Afternoon,
Thank you for your review, we are happy to hear you are pleased with the service you received.
Kind Regards
Very quick and simple.
July 16, 2026
Reply from AXA Assistance
Good Afternoon,
Thank you for your review. We are pleased to hear you are happy with the service you received.
Kind Regards
good price for complete cover.
good price for complete cover.
website made it easy to take out insurance online.
July 21, 2026
Reply from AXA Assistance
Good afternoon,
Thank you for your feedback, we really appreciate this and we are pleased to hear you are happy with the service.
Kind Regards
Friendly and helpful staff
July 7, 2026
Reply from AXA Assistance
Good morning, many thanks for your feedback. We are pleased to hear our staff were friendly and helpful and will share your feedback with the team.
Easy enough
July 18, 2026
Reply from AXA Assistance
Good morning, we appreciate your feedback and are pleased to hear your are happy with your experience. Thank you.
Good Service
July 16, 2026
Reply from AXA Assistance
Good morning, thank you for your feedback. We are pleased to hear you are happy with our service.
This is only a policy I have yet to…
This is only a policy I have yet to make a claim and then I can give a full review of th service.
July 8, 2026
Reply from AXA Assistance
Good afternoon, thank you for your feedback. Should you need to make a claim in the future, please do leave another review. Many thanks.
Reply from AXA Assistance
Good morning, many thanks for taking the time to leave a review. We are pleased to hear you were happy with your experience.
terrible service
terrible service. Couldn't get through on phone to get help with breakdown. After lengthy wait was told to find my own garage. But we were on holiday so difficult. Four and a half hour wait. To be taken to a garage that may or may not have been open and miles away. Initially was told help would arrive within an hour and this was confirmed by text when I got through hours later after 40 minutes on hold they denied this. Terrible and frightening
In the end found a mobile mechanic and had to pay for this separately
Avoid at all costs
July 9, 2026
Unprompted review
Reply from AXA Assistance
Good Morning,
I am sorry to hear of the poor service you experienced, I have raised a complaint on your behalf. A member of the complaints team will be in touch to discuss this further.
Kind Regards
The person I spoke to was very helpful…
The person I spoke to was very helpful and explained everything very clearly.
July 9, 2026
Reply from AXA Assistance
Good Evening,
Thank you for your feedback, we are happy to hear you are pleased with the service you received.
Many Thanks
The service was excellent helped me get…
The service was excellent helped me get what i needed straight away no hassle
July 6, 2026
Reply from AXA Assistance
Good Morning,
Thank you for your feedback, we are pleased to hear you are happy with the service.
Kind Regards
Does what it says on the tin
July 5, 2026
Reply from AXA Assistance
Good morning, we're pleased to hear that our service met your expectations. We appreciate your positive feedback! Thank you.
It easy to join to get it
June 25, 2026
Reply from AXA Assistance
Good Morning,
Thank you for your feedback, we are happy to hear you are pleased with the product!
Kind Regards
Been with you before never had to use…
Been with you before never had to use breakdowns cover
My insurance company now uses RAC which Iam not a fan of through my time in recovery industry
Inter partner was always a very professional and good to the customers
July 1, 2026
Reply from AXA Assistance
Good Morning,
Thank you for your review, we are pleased to hear you have been happy with our service over the years, i am sorry to hear you are not pleased with the change in provider.
Kind Regards
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