AXA Ireland Reviews 

It's appalling how they resorted to lies and dishonesty. They changed the policy and refused to provide recordings of conversations. They cheated an 80-year-old lady. Luckily, she didn’t have to file a claim.

They label all of Togher, Cork as a subsidence area.

Was meant to get window replaced Friday with Autoglass they rang me said glass got cracked can't come what a load only have one in store for 2010 bmw 3 series. They reschedule for Tuesday next at 5 half 4 they rang can't come family emergency. Rang AXA they sided with Autoglass very unprofessional they are paid bye me for insurance not Autoglass so run a mile.

SCAM SCAM SCAM….attention, they do not provide refund if their company fails to follow your insurance needs ,and you want to change them, they just ignore your refund reguests and steal your money.. AVOID AT ANY COSTS

Do you really think that it is life is over after 40? Can't insure car because of age!!!
Don't come to Ireland if you are over 40!!!
Shame

Under 25's and over 75's AXA insurance is a money grab in my opinion it starts with the initial phone call 'commission' there's not an pounce of honesty in Irish car insurance companies in my opinion.

Very happy with chris from axa today he did everything he possibly could to get me the best price and make sure i didnt leave for another insurance company

He was a great help and i hope to get him next year for Renewal , i wish all staff where as great as him
Friday 14/06/2024
Thanks -Evan

The cocustomer service in sligo is horrible

Amazed to read all the terrible reviews about claims from people who managed to hold a policy long enough to make one - I couldn't even get past the hurdle of providing them with all the documents they initially requested, before they started threatening to cancel my policy - 3 times. They wanted documents from 2 separate previous insurers, both big names in the industry, neither of whom were able to supply the evidence they wanted. Forwarded the documents they did provide for simple stuff (no claims bonus etc), each and every one rejected - not with an email telling me, but with a letter in the post threatening cancellation after days and weeks of no contact at all. They don't reply to emails, you can't get through on the customer service number to complain, so you leave a message as requested - no call back or reply. Finally gave up today and cancelled the policy after taking out a new policy with a competitor who wanted half the documents AXA demanded, and who my wife had already switched to when she had exactly the same issues with Axa. Just an astonishingly inept and incompetent business. 1.7 stars on trustpilot is both richly deserved and also 1.7 too many.

I must greatly commend the lads at the AXA office on Merchants Quay in Waterford. My sister and I were having great difficulties entering our mini because the key was not working, and those lads saved the day. I think their names were Erin and Eamon. I am now back in Connecticut, USA, but I will not forget their kindness and support.

i hope i will never ever need to get insurance from this company 2 weeks of lies and is still not finish my case no car no help just pure lies !!!!!!!!

If I could leave a minus 5 star rating, it wouldn't describe how bad this company are. Cancelled my policy without notice because they changed their auto renew policy and didn't tell anyone.

IGNORANT CUSTOMER SERVICES

DO NOT INSURE WITH AXA!!!!

Difficult to contact, My Renewal was much higher than last year, Went elsewhere

Awful customer service. Just tried to get a quote and the staff asked me to call another day.

Unfriendly customer service. Called to ask about Direct debit date change. Lady was rude and would not listen to the question.
I have been with AXA for 4 years and not once had a simple query answered with a friendly tone. Please look into this. Cork office

Super efficient extremly friendly on a Friday afternoon! ..all sorted ..car picked up and ready for collection within a couple of hours. Well done.

AXA follow up on a claim either making a new or following up on an existing is nothing short of the slowest, most incompetent service I have experienced in Ireland.
I would not recommend doing business with this company if you have a more competitive alternative available to you

I have been trying to have a claim sorted, just basically trying to get the go ahead whether the car should be scrapped or fixed. When I try phoning I have to hold the line for 30 min before someone answers and then just to be told that no one is available and will be phoned back...as if. I have tried emailing...no response. So so fed up with this. Will not renew my policy with them and will not recommend them to anyone!!! Would give a 0 STAR if possible.

My wife's car was flooded and is a write off,after 3 months Axa hasn't even sent an assesor, assigned a claim handler or returned emails or phonecalls. Still waiting and going through complaints procedure. Shocking that they are allowed to operate like this.

I have a business interruption claim with AXA and they are simply refusing to engage, they made one offer but are choosing to respond now months after and are refusing to respond to formal complaints about the matter. Insurance companies are great at taking your premium but when it comes to a claim they do as they please. I have made a formal complaint to the financial ombudsman who are currently reviewing my case but it is ridiculous that a regulated company can act in this way.

If you pay peanuts you get Mxxkxxs

submitted a claim to these people in January, yes they were cheaper than all other insurance companies, and I see why, terrible customer service in the claims dept, nearly bordering on bullying, this is from their call centre in Derry, other departments are ok, but then again it pays to be nice when your taking money off a customer, but when you have to pay out thats a different matter entirely, claim was closed, without my knowledge, and everything put down to wear and tear, be warned they are very difficult to deal with, in the end I wouldn't take any phone calls from them- I wish I had checked trustpilot before I paid them, next time around i'll pay the extra €80 for a decent insurance company.