I really find it difficult to navigate around the website. Don't know whether to go into Inbox or Notifications and even when things are read - it still shows the number as unread???? The little numb... See more
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Review summary
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I love the virtual lucy access and use it frequently because trying to get appointments at my own doctors is almost impossible. Recently used Axa for help with a knee issue. Scan was quickly booked,... See more
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I've been pleased with the service and support from Axa - they provide enough people on the phone line that there is little waiting time. There are the usual messages about "you can do this on the web... See more
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Customer Service and replies to emails and claims is really quick and I have had no issues. Just my medical journey has been long and ongoing and because the private consultants are busy you do have... See more
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Company details
About AXA Health
Written by the company
We are AXA’s health and wellbeing specialists
We all love to feel cared for. From steady acts of support to that feeling of being truly listened to.
We help our members access the support and healthcare they need quickly. From diagnosis and treatment, to guidance and tools that can help you manage your health every day - not just when there's a problem.
We were founded by doctors and hospitals working together to give more people better access to healthcare. In the 86 years since, we’ve grown to become part of one of the biggest insurance groups in the world.
With that comes expertise and experience in how best to support our members - and a commitment to putting their health first. Care goes beyond fast access to appointments and treatment. It's about being heard, understood and supported.
Find out more about the care that goes into our cover.
Contact info
International House, Forest Road, TN2 5FE, Tunbridge Wells, United Kingdom
- 0800 132 203
- onlineresponseteam@axahealth.co.uk
- axahealth.co.uk
4.1
Great
22K reviews
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Wonderfully Efficient Customer Service
The initial point of contact was as exceptional customer service and I never needed to speak to anyone again because it was so thoroughly helpful and informative of the entire process. Claims handled and settled with the minimum of fuss. Honestly far easier than I ever imagined it would be.
June 17, 2026
Reply from AXA Health
Hi, Liam
We are so pleased to hear you had such a positive experience with our team, we appreciate you taking the time to share your feedback.
Kind regards, Jess
Reply from AXA Health
Hi, Gavin
We are happy to hear you have had an easy and positive journey with us. Thank you for leaving us your kind review.
Kind regards,
Lily.
Genuinely friendly and efficient staff…
Genuinely friendly and efficient staff who
understand people's health problems.
July 8, 2026
Reply from AXA Health
Hi, Beryl
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
The charges you wanted to apply for the…
The charges you wanted to apply for the new year were extortionate - you then took two payments from me in one month and I had to chase you for the refund you then sent me a sorry you’re leaving letter after setting up a new policy
July 1, 2026
Reply from AXA Health
Hi, Debbie
Thank you for taking the time to leave us your feedback. We are sorry to hear you are unhappy with your renewal premium this year. We would encourage you to reach out to our specialist membership team on 0800 587 0955 Option 4 so they can look into this for you.
Kind regards,
Lily.
It was grate from beginning to end…
It was grate from beginning to end including the aftercare
July 23, 2026
Reply from AXA Health
Hi, Darren
We are happy to hear that you had a positive experience and we appreciate you taking the time to share your feedback.
Kind regards, Jess
Very speedy response and payment
August 11, 2026
Reply from AXA Health
Hi, Graham
We are happy to hear that you had a positive experience and we appreciate you taking the time to share your feedback.
Kind regards, Jess
Employ helpful advisors
Employ helpful advisors who are able to provide accurate information and resolve problems.
July 6, 2026
Reply from AXA Health
Hi, Howard
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Kept informed all the way through my…
Kept informed all the way through my treatment and regular check ins to make sure everything was okay and any questions answered and a great team with support all the way.
August 11, 2026
Reply from AXA Health
Hi, Caroline
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Top private healthcare
During a stressful medical situation, AXA was fantastic. All diagnostics and treatment approved with no qualms or difficulties. It meant I received the best treatment as quickly as possible.
September 11, 2025
Reply from AXA Health
Hi, Jake
We are happy to hear that you had a positive experience and we appreciate you taking the time to share your feedback.
Kind regards, Jess
Reply from AXA Health
Hi, Karen
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
No company loyalty
No company loyalty, been with Axa for 20 years, had a personal policy for the whole family then upgraded to a business policy and covered all my employees too. Now gone back to a personal policy and they started me as a new customer. No point in having this and wasting thousands over the years.
July 28, 2026
Reply from AXA Health
Hi, Lisa
We are sorry to hear you have been left feeling this way. We ave passed this feedback on to our internal team who will be in touch to discuss this.
Kind regards, Jess
Quick to assess, frustrating to progress
Initially rapid response but after consultation progression of claim became frustrating, responses not keeping up with efficiency of hospital. Unclear reason for further information requests. Unable to view complete chain of messages on website therefore unable to look back for details. Requests for reviews received before responses to messages given.
August 11, 2026
Reply from AXA Health
Hi Clare,
Thank you for your feedback. We are very sorry to hear of the level of service you have experienced. We are constantly updating the way in which our online system operates so feedback like this is important to us and will be used to improve the overall performance and usability of our online platform. In the meantime, if there's anything else you'd like us to look into for you please feel free to contact us via onlineresponseteam@axahealth.co.uk.
Kind regards,
Lily.
They are very expensive and try every…
They are very expensive and try every trick not to cover your condition. They use the word screening as a way not to cover you. The premium rises every year even without claiming for over 5 years. The percentage increase can be 30%.
June 12, 2026
Reply from AXA Health
Good afternoon,
Thank you for taking the time to speak with us today, as discussed this has been raised as feedback, and i have arrange a call back for you as requested. If you would like us to look into anything further for you, please contact us directly at onlineresponseteam@axahealth.co.uk
Kind regards,
Lily.
Mr Wijeratna - 3 Shires Hospital
My consultant (Mr Wijeratna) is very informative, trusting and approachable. I feel very reassured during my appointments with him.
June 19, 2026
Reply from AXA Health
Hi, Paula
We are happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
My experience with AXA has been highly…
My experience with AXA has been highly positive thus far. Every person I have interacted with has been exceptionally friendly, helpful, and supportive throughout this stressful and concerning period.
July 15, 2026
Reply from AXA Health
Hi, Martin
Thank you for sharing your good experience. We are happy to hear that you have had consistently great service with us.
Kind regards,
Lily.
Kind and considerate staff
Kind and considerate staff, forthcoming with additional support
August 5, 2026
Reply from AXA Health
Good afternoon,
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
Reply from AXA Health
Hi Nigel,
Thank you for taking the time to speak with us today, as discussed this has been raised as feedback for you. If you would like us to look into anything for you, please feel free to contact us directly at
onlineresponseteam@axahealth.co.uk
Kind regards,
Lily.
45% hike in cost since the previous year
April 1, 2026
Reply from AXA Health
Hi, Khalid
Thank you for taking the time to leave us your feedback. We are sorry to hear you are unhappy with your renewal premium this year. We would encourage you to reach out to our specialist membership team on 0800 587 0955 Option 4 so they can look into this for you.
Kind regards,
Lily.
Absolutely excellent
Absolutely excellent - very calming and understanding during a stressful time
August 1, 2026
Reply from AXA Health
Hi, Robert
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
Very friendly staff who are always keen…
Very friendly staff who are always keen to assist.
July 28, 2026
Reply from AXA Health
Good afternoon,
Thank you for sharing your good experience. We are happy to hear that you have had consistently great service with us.
Kind regards,
Lily.
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