AXA Health Reviews 

21,612
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 5,864 reviews, reviewers had a great experience with this company. Customers frequently praise the extremely helpful and professional staff members who provide clear guidance, reassurance, and thorough support throughout various medical procedures. People also highlight the exceptional customer service, noting prompt responses and remarkably smooth communication when managing their healthcare plans and payments. Consumers consistently express satisfaction with how easy it is to deal with ongoing treatment authorizations and general arrangements. Some reviewers were not happy with the lengthy response times and ongoing difficulties getting through on busy phone lines. Consumers additionally mentioned experiencing frustrating delays and complicated communication when trying to get certain medical treatments and insurance claims approved.

What people talk about most

Service

Consumers find service to be positive, highlighting smooth and well-structured medical journeys. Many... See more

Staff

Customers consistently note positive experiences with staff, describing them as exceptionally friendly,... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful, knowledgeable,... See more

Response time

Reviewers highlight ambiguous aspects of response time, experiencing mixed wait times and varying... See more

Claim

Users describe ambiguous interactions with claim procedures, highlighting a mix of frustrating obstacles and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really find it difficult to navigate around the website. Don't know whether to go into Inbox or Notifications and even when things are read - it still shows the number as unread???? The little numb... See more

Company replied

Rated 4 out of 5 stars

Senior nurse Lauren stepped in and found a local pharmacy in Guildford which had my drugs and then she organised a prescription and arranged with the pharmacy to hold the drugs to await my collection.... See more

Company replied

Rated 4 out of 5 stars

Customer Service and replies to emails and claims is really quick and I have had no issues. Just my medical journey has been long and ongoing and because the private consultants are busy you do have... See more

Company replied

Rated 5 out of 5 stars

Stellar service from Marcela in renewals! It's rare that you end a health insurance renewal call feeling as great as I did. Marcella was really understanding, had my best interests and was trying... See more

Company replied


Company details

  1. Health Insurance Agency

About AXA Health

Written by the company

Father teaching his daughter how to stake We are AXA’s health and wellbeing specialists

We all love to feel cared for. From steady acts of support to that feeling of being truly listened to.

We help our members access the support and healthcare they need quickly. From diagnosis and treatment, to guidance and tools that can help you manage your health every day - not just when there's a problem.

We were founded by doctors and hospitals working together to give more people better access to healthcare. In the 86 years since, we’ve grown to become part of one of the biggest insurance groups in the world.

With that comes expertise and experience in how best to support our members - and a commitment to putting their health first. Care goes beyond fast access to appointments and treatment. It's about being heard, understood and supported.

Find out more about the care that goes into our cover.

Woman sitting in a chair drinking a cup of coffee

Contact info

4.1

Great

TrustScore 4 out of 5

22K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(21,612)

5,745 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Affordable plan

John KOVACS was very helpful in providing the additional information I needed to choose the right plan for me.
Thank you!

June 19, 2026
AXA Health logo

Reply from AXA Health

Hi

We are happy to hear that you had a positive experience with John. We appreciate you taking the time to share your feedback.

Kind regards

Dan

Rated 5 out of 5 stars

Cancer support

I have had a really traumatic & emotional time following cancer diagnosis. AXA service has been amazing and they've done everything possible to allow me to benefit from my policy and give me the best chance of receiving the medical care I need

August 12, 2026
AXA Health logo

Reply from AXA Health

Hi Greg

We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.

Kind regards

Dan

Rated 5 out of 5 stars

X-ray appointment was on time

X-ray appointment was on time, and the radiologist was polite and helpful.

August 4, 2026
AXA Health logo

Reply from AXA Health

Hi Sophie

Thank you for taking the time to leave us your kind review. We are happy to hear your claim process has been quick and positive for you.

Kind regards

Dan

Rated 5 out of 5 stars

There when needed the most

There when needed the most

March 31, 2026
AXA Health logo

Reply from AXA Health

Hi Gianluca

We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.

Kind regards

Dan

Rated 5 out of 5 stars

Excellent customer care

All my telephone enquiries have been dealt with promptly , resolving all details in a courteous and efficient manner.

July 24, 2026
AXA Health logo

Reply from AXA Health

Hi Huw

Thank you for taking the time to leave us your kind review. We are happy to hear your claim process has been quick and positive for you.

Kind regards

Dan

Rated 5 out of 5 stars

perfect professional and personal care

AXA Healthcare have been totally professional and helpfull with personal and sympathetic care throughout a difficult process. The guidance and personal care in particular from our appointed contact with AXA has made the whole experience much easier to cope with,i would fully recommend AXA healthcare to anyone considering private healthcare.

August 12, 2026
AXA Health logo

Reply from AXA Health

Good afternoon,

We are pleased to hear you have had a good experience & appreciate your feedback.

Kind regards,
Jess

Rated 5 out of 5 stars

Answer on all my questions

Answer on all my questions

June 12, 2026
AXA Health logo

Reply from AXA Health

Hi Luca

We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.

Kind regards

Dan

Rated 5 out of 5 stars

Fantastic service

From the moment I arrived to the time I left for home I was well looked after, all the staff very helpful and the procedure went super smooth.

Post op meal was great and the physio team were there to guide me through what had to be done going forward to help with the recovery.

August 6, 2026
AXA Health logo

Reply from AXA Health

Hi, Andrew

We are happy to hear that you had a positive experience and appreciate you taking the time to share your feedback.

Kind regards, Jess

Rated 5 out of 5 stars

Efficiency

The staff are knowledgeable and efficient

August 12, 2026
AXA Health logo

Reply from AXA Health

Hi, Jeanette

We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.

Kind regards, Jess

Rated 5 out of 5 stars

Consistently friendly, professional service

Over several years of accessing Axa Health for various ailments I have received helpful, sympathetic service

August 12, 2026
AXA Health logo

Reply from AXA Health

Hi, Paul

We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.

Kind regards, Jess

Rated 5 out of 5 stars

Excellent Service

My experience of AXA health was excellent, the whole process was straightforward and simple to manage. The staff I dealt with were helpful and I was kept up to date with details of my claim at each stage.

July 3, 2026
AXA Health logo

Reply from AXA Health

Hi, Peter

We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.

Kind regards, Jess

Rated 4 out of 5 stars

Specialist eye examonation

Organised a specialist to look at my eye problem efficiently and pretty quickly, although was not the most local to me, however this likely outside Axa control. Bill responsibilities quickly sorted and as expected.

July 7, 2026
AXA Health logo

Reply from AXA Health

Hi, Phillip

We are glad you had a good experience overall, thank you for taking the time to provide your feedback.

Kind regards,
Jess

Rated 5 out of 5 stars

Expertise that delivered transformative change

The cover I called on was for major surgery and funded a hip operation which was professionally assessed, carefully planned for, carefully executed and very well managed overall. The support staff were all as a minimum very caring and attentive; and at best superbly-focussed on getting me through major surgery. The investment in premiums over the previous 15 years through my employer was worth every penny. A particular shout-out goes to my surgeon whose impact has been transformative.

June 11, 2026
AXA Health logo

Reply from AXA Health

Hi, Paul

We are pleased to hear you had a positive experience with our team and thank you for your feedback.

Kind regards,
Jess

Rated 5 out of 5 stars

There will always be administrative…

There will always be administrative problems/ complications but AXA are responsive, understanding and accommodating

June 23, 2026
AXA Health logo

Reply from AXA Health

Hi, Stan

We are pleased to hear you had a positive experience with our team and appreciate your feedback.

Kind regards,
Jess

Rated 5 out of 5 stars

Staff is always helpful

Staff is always helpful

July 17, 2026
AXA Health logo

Reply from AXA Health

Hi, Archana

We are pleased to hear you had a positive experience with our team and thank you for your feedback.

Kind regards,
Jess

Rated 5 out of 5 stars

Professional & friendly

All dealt with professionally, friendly & promptly with clear instructions about what to do & how to proceed and support given. Bills taken care of without hesitation. I feel very lucky to have this (AXA) as part of my work benefits. Thank you

July 30, 2026
AXA Health logo

Reply from AXA Health

Hi, Matthew

We are pleased to hear you had a positive experience with our team and thank you for your feedback.

Kind regards,
Jess

Rated 5 out of 5 stars

The induction process was easy and the…

The induction process was easy and the pre-treatment questionnaire was very useful. The treatment from the therapist and follow up questions were thorough and very helpful.

July 22, 2026
AXA Health logo

Reply from AXA Health

Hi, Andrew

We are pleased to hear you had a positive experience and thank you for your feedback.

Kind regards,
Jess

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look