Axel Glade Reviews 261

Fast response to issue and fast remediation. Then is!

The first item I ordered had broken, customer service was very responsive and quick to help. I was able to replace the item in less than a week without any issue.

I reached out about an issue I was experiencing and I got very prompt responses. They were very understanding and willing to work with me on getting things resolved. To my surprise I was able to get a replacement sent despite it being over 6 months since I purchased it. They really want me to have and enjoy clean ears and they proved it!

Excellent customer service- fast, efficient and friendly.

I had an issue with my camera getting fuzzy after i had it for 1 yr, customer service helped me troubleshoot it. After trying everything they had told me they sent me a replacement. I love this product, and customer service was exceptional.

This device wouldn’t work in my hairy ears. Customer service was rude, tried to get my to pay to return it, and still have yet to issue my refund, even though I’ve followed their return policy exactly.

I received Exceptional customer service from Axel Glade! They were very gracious when I asked them to cancel my order when I realized that my husband ordered for himself! He can't wait to get his Spade and start digging!

Very satisfactory service. I had problems with connecting my unit to the left internet & customer service was very helpful in resolving the issue.

Received a faulty Glade and contacted support which they soon replaced after initial trouble shooting. The device was frustrating to figure out at first since it was a technical issue but everything worked out in the end and customer support was very helpful.

I love the Axel Glade and the customer service was wonderful! I had issues with my product, and after it couldn't be resolved, they shipped a replacement.

I have had terrible experiences ordering things from Instagram ads, but I took a risk and purchased one of these ear scopes to check it out. When I got it the unit didn’t work at all, and I figured I was burned again but sent an email anyways. They responded super quick, sent a replacement out that day, and I was talking to the same rep the whole time which was helpful. The new unit works great, and I appreciate this kind of good solid customer service.

Recently purchased a product of theirs. Product arrived and is very well made and also well packaged. I had a question about it so I contacted them. They promptly responded via email in a friendly, informative and professional manner.
Highly recommend,
Lets God Brandon!

I had a problem with my cable, he just did not load my device. The support team immediately show their willingness to help and offered me a replacement, and few minutes later it was shipped! I was amazed... They are here to help so don't hesitate always attentive and behind their customers♥️🙌🙂

The product is amazing. I ordered some replacements and accidentally got the wrong ones. They promptly refunded me and didn’t need me to return them. A great product and amazing service is a recipe for an amazing company.

Excellent and fast customer service all around. My issue was resolved right away and I had a replacement sent to me.

I needed to cancel my order (not for anything they did wrong) and they were very helpful. Quick reply, no questions asked and very polite.

There were able to process a new product for me after 9 months when mine broke, great customer support!

Received a faulty product as a birthday gift. Customer service were quick to respond to email and sent me a new replacement.

I reached out to ask about a free shipping offer I didn’t have applied to my order. I received a prompt response, a shipping refund, and an additional 10% off my order! I would definitely buy from Axel Glade again - customer service MATTERS!

I asked about a custom order and was told it's not usually available, but they made a special arrangement just for me. The rep was extremely kind, caring, knowledgeable, and prompt. I am blown away by Axel Glade's customer service!