Axel Glade Reviews 261

Fantastic customer service. I got in touch to return an order that ended up being no use to me, and a full refund was issued promptly, without me even having to return the item. Can't say enough good things.

I did have an issue with my first camera. Customer Service did help me troubleshoot, and when that didn't work, they immediately sent out a replacement.

The first unit I received was faulty and did not turn on. I was offered a replacement and accepted. The turn around time was good but I still had to pay for shipping the original faulty unit back.

Great customer service. Their product is very interesting and revolutionary but I decided it wasn’t for me. My coordination doesn’t seem to be up to par for this! Even on my return they were awesome in processing the refund!

i would like to thank Ellen Cellan, for going above and beyond the job to help me with my problem her and the Customer Success Team are great and would order from AXEL GLADE again again thank you veryn much

In short, the first Axel Glade product I received (a Spade) was non-functional.

Thankfully Ellen, the support agent I worked with, responded promptly and after a short troubleshooting session I was sent a new device.

I was told not to send back the faulty one and got to keep all the accessories.

This was a very positive support experience for me. I appreciated it.

Great company. Takes care of the customer!

Excellent Customer Service
😊🙏

There was an issue with my product and the customer service was responsive and totally fixed the issue. Excellent responsiveness!

The device is amazing and the customer service is top notch! Professional, friendly helpful & prompt! What a great company

My wife and I had an issue with our pens camera not working, and after a few emails back and forth they replace it for us. One of the most hassle free warranties I’ve had in a long time.

Product worked for a short while but it appears an impact cased the image to become blurry. Product is not built to last. When I contacted customer service in Aug I was offered a 50% discount. I bought the product in February. I used it maybe 10-20 times. Bummer.

GREAT customer service!! The whole process was made easy for me all because such a great team at Axel Glade!

Extremely Professional. Had an issue with the product not working properly. I spoke with Janine Simbit through email and she walked me through troubleshooting. We couldn't get the spade to work, so she offered to send a replacement. Janine was Extremely helpful and patient, mind you our email chain was over the span of a week. I'm extremely grateful for Janine and her excellent customer service. Thanks Janine!

Ellen was very accommodating and was able to help in a quick and efficient manner!

Returned product within return policy window after emailing with a customer service representative and have not received a refund. It has been over couple weeks.Attempted to contact with no response.

Had a defective unit and contacted the help line. After a number of attempts to correct the problem, Axel Glade decided to send me a replacement. After 10 days of waiting for the replacement I contacted them again and they sent another one. Seems to be working now

Although I loved the product, I wasn't using it as much as I thought. Turns out I guess I just have good ear hygiene because I wasn't getting anything out of my ears. The team at Axel were so helpful and fully accepted my return and did it with a smile. I will continue to tell people about this product because for the money spent, the quality is absolutely amazing.

Thanks Ellen for the great customer service.

The customer service was very helpful at resolving my issue. After checking a few minor things, they replaced my defective item with no hassle. A pleasantly surprising experience compared to most online companies!