The Cybex G2 Plus is little wobbly if not pushed all the way with the bać support vertical but the shop has done their work OK
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See what reviewers are saying
We have ordered a stroller from babylux. The delivery was great and the product was in perfect shape. We got a message that some of the stroller parts might arrive at different time- safety bar, and t... See more
Company replied
I bought the Thule Chariot Jogging Kit Double and on first assembly a small part already broke. So I asked for a replacement for just that small plastic thingy. And now they want me to send the wh... See more
Company replied
We recently ordered a package from Babylux, and at first, only one of the two boxes was delivered to our home. We informed Babylux immediately, and although there was some initial confusion with G... See more
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Company details
Contact info
46, Route des Ecluses, 7784, Comines-Warneton, France
- 09 75 18 04 88 (france) - 078 48 16 10 (belgique)
- info@baby-lux.com
- baby-lux.com
4.7
Excellent
44K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply quickly to email
Reply quickly to email
Cheapest price
delivery in less then 48 hours
April 15, 2026
Reply from Babylux
Bonjour,
Thank you very much for your feedback! 😊
We are delighted to hear that you appreciated our quick email responses, competitive prices, and fast delivery.
Your satisfaction means a lot to us!
Cordialement,
L’équipe Babylux
Reply from Babylux
Bonjour,
Thank you for your feedback! 😊
We’re glad to hear that the product met your expectations in the end.
We’re sorry, however, that the tracking experience was not satisfactory. Your feedback is important, and we will take it into account to improve the quality and clarity of our tracking information.
Cordialement,
L’équipe Babylux
Babylux doesn't refund me
I ordered a package with Babylux on March 15th. By March 17th I received half of the package. The other part of the package I never received.
On March 23rd I started a refund process. I returned what I received and got a partial refund. The rest of my package was stuck in the mail so I filled out a form and we started a dispute process with GSL mail.
On April 16th I received an email that the dispute is resolved and that they can refund me or reship. I requested a refund. Than they told me that they refund me already. (But I only received a partial refund.)
I called them and tried explaining this simple issue to their customer agent. She insisted that I have to fill out the form again and we need to start a new dispute... For what I have no idea.
Babylux simply refuses to refund me for the products I have never received and their customer support system is beyond pathetic. If I don't receive my refund soon I'll gladly go to the court.
April 17, 2026
Unprompted review
Reply from Babylux
Hello,
Thank you for taking the time to share your experience. We are sincerely sorry to read about this situation and fully understand your frustration. 😊
What you describe regarding the missing items and the refund process is not the level of service we aim to provide. This situation clearly needs to be clarified and resolved properly.
We will review your case internally with priority and take contact with you as soon as possible to resolve this matter and ensure you receive the correct refund.
Regarding,
L’équipe Babylux
Perfect very fast and super 😍😍😍
April 8, 2026
Reply from Babylux
Bonjour,
Thank you very much for your message! 😊
We are delighted to hear that everything was perfect and super fast.
Your feedback makes us very happy!
Cordialement,
L’équipe Babylux
Reply from Babylux
Bonjour,
Thank you very much for your feedback! 😊
We are delighted to hear that everything went well and that the delivery was fast.
We look forward to serving you again!
Cordialement,
L’équipe Babylux
Reply from Babylux
Bonjour,
Thank you very much for your feedback! 😊
We are delighted to hear that you were pleasantly surprised by the speed of delivery and that the product matches the description.
We look forward to serving you again!
Cordialement,
L’équipe Babylux
Excellent customer service and smooth experience
The experience with Babylux has been very positive. I recently purchased a Bugaboo Butterfly 2 stroller and everything went smoothly during the ordering process.
I especially appreciated their customer service: they were responsive, helpful and solution-oriented. After contacting them regarding a promotion, they quickly reviewed my request and offered both a voucher and the transport bag as a goodwill gesture, which I really appreciated.
Communication was clear and professional throughout the process. Overall, I would definitely recommend Babylux for their reliability and customer care.
March 30, 2026
Reply from Babylux
Bonjour,
Thank you very much for your detailed feedback and your trust! 😊
We are delighted to hear that your experience with Babylux was positive and that everything went smoothly with your order.
It’s especially rewarding to know that our customer service met your expectations and that our team was able to assist you in a helpful and solution-oriented way.
Your recommendation means a lot to us!
Cordialement,
L’équipe Babylux
Everything as ordered arrived and…
Everything as ordered arrived and excellent quality
October 19, 2025
Reply from Babylux
Bonjour,
Thank you very much for your feedback! 😊
We are delighted to hear that everything arrived as ordered and that you are satisfied with the quality.
We look forward to serving you again!
Cordialement,
L’équipe Babylux
Just as described
Fast delivery, good quality
Haven't used it yet, but look just as promoted. Good price would purchase again from Babylux
March 25, 2026
Reply from Babylux
Bonjour,
Thank you very much for your feedback and your trust! 😊
We are delighted to hear that you are satisfied with the fast delivery, the quality of the product, and the price.
We hope you will enjoy using it, and we look forward to serving you again in the future!
Cordialement,
L’équipe Babylux
Reply from Babylux
Bonjour,
Thank you very much for your feedback! 😊
We are delighted to hear that everything was delivered on time and met your expectations.
We look forward to serving you again soon!
Cordialement,
L’équipe Babylux
My experience at first was easy and…
My experience at first was easy and smooth but the second time I ordered three package but they sent me two . But I complain they have to assist me on getting the remaining.
Nice team
March 13, 2026
Unprompted review
Reply from Babylux
Hello,
Thank you for your feedback 😊 We are glad to hear that your overall experience was smooth and that our team was able to assist you regarding the missing package. We remain committed to ensuring every order is complete and delivered as expected.
Cordialement,
L'équipe Babylux
LA RAPIDITE ET LA CLARTE DU SITE
March 8, 2026
Reply from Babylux
Bonjour,
Merci beaucoup pour votre retour 😊 Nous sommes ravis d’apprendre que vous avez apprécié la rapidité ainsi que la clarté de notre site.
Cordialement,
L'équipe Babylux
Reply from Babylux
Hello,
Thank you very much for your feedback 😊 We are delighted to hear that you appreciate our website.
Cordialement,
L'équipe Babylux
Everything came very fast and very good…
Everything came very fast and very good packaged.I highly recommend it.
March 5, 2026
Reply from Babylux
Bonjour,
Thank you very much for your feedback 😊 We are delighted to hear that your order arrived very quickly and that everything was well packaged. We truly appreciate your recommendation.
Cordialement,
L'équipe Babylux
I'm posting this review because I…
I'm posting this review because I requested a replacement wheel on my Cybex Beezy stroller under warranty. Despite numerous emails and videos, I still haven't received a response. This whole matter has been dragging on for a very long time, and this is the second time this has happened. I'm asking for urgent clarification and contacting you."
February 9, 2026
Unprompted review
Reply from Babylux
Hello,
We read your review with surprise, as we have not received any response from you since 25/02.
Indeed, we asked you to send us a video so that we could analyze the issue encountered, but we still have not received it.
Please find below the excerpt from our email sent on 25/02:
From: Babylux - SAV
Sent: Wednesday, February 25, 2026 15:41
To: Klaudia Wychowska
Subject: RE: SAV Cybex Bezzy - 4000078642 - Klaudia Wychowska
"Hello,
We don’t receive your video transfer, is this normal?"
Since this message, we have not received any reply from you, contrary to what your review may suggest.
As of today, it is therefore our service that is still waiting for your response.
We kindly ask you to check your emails and send us the requested video so that we can process your request as soon as possible.
Kind regards,
After-Sales Service
Babylux
Always with in good quality and fast…
Always with in good quality and fast delivery :)
February 20, 2026
Reply from Babylux
Hello,
Thank you very much for your kind feedback 😊 We’re delighted to hear that you’re always satisfied with the quality and the fast delivery.
Cordialement,
L’équipe Babylux
Reply from Babylux
Hallo,
Dank je wel voor je enthousiaste feedback 😊 We zijn blij dat je de prijs top vond!
Met vriendelijke groeten,
Team Babylux
Reply from Babylux
Hello,
Thank you very much for your feedback 😊 We’re delighted to hear that your purchase experience was easy and smooth.
Cordialement,
L’équipe Babylux
Great price, quick delivery
Great price and very quick and efficient shipping! We are really happy with our purchase and the service provided by Baby Lux.
February 1, 2026
Reply from Babylux
Hello,
Thank you very much for your wonderful feedback 😊 We’re delighted to hear that you’re happy with the great price, the quick and efficient delivery, and the overall service provided by Baby Lux. Your satisfaction means a lot to us.
Cordialement,
L’équipe Babylux
tax refund
I have asked if they could provide an official Tax Free form or advise on the correct procedure to reclaim the VAT for goods exported outside the EU.
We were informed that ZappTax may be used; however, it appears that tax refund services are limited to departures from France and Belgium. Since the departure will be from the Netherlands,we need good guidance on how to proceed.
February 6, 2026
Reply from Babylux
Hello,
Thank you for taking the time to share your question 😊 We understand that VAT refund procedures can sometimes be complex, especially when the departure country differs from the country of purchase.
Regarding Tax Free refunds, the key element is obtaining the appropriate export validation from Customs at your final point of departure from the EU — in your case, the Netherlands. Once the goods are exported and the documentation is correctly stamped by Dutch Customs, the refund process can proceed according to the provider’s specific requirements.
Cordialement,
L’équipe Babylux
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