The Cybex G2 Plus is little wobbly if not pushed all the way with the bać support vertical but the shop has done their work OK
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have ordered a stroller from babylux. The delivery was great and the product was in perfect shape. We got a message that some of the stroller parts might arrive at different time- safety bar, and t... See more
Company replied
I bought the Thule Chariot Jogging Kit Double and on first assembly a small part already broke. So I asked for a replacement for just that small plastic thingy. And now they want me to send the wh... See more
Company replied
We recently ordered a package from Babylux, and at first, only one of the two boxes was delivered to our home. We informed Babylux immediately, and although there was some initial confusion with G... See more
Company replied
Company details
Contact info
46, Route des Ecluses, 7784, Comines-Warneton, France
- 09 75 18 04 88 (france) - 078 48 16 10 (belgique)
- info@baby-lux.com
- baby-lux.com
4.7
Excellent
44K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery express
Delivery express. 2 days after the order i received everything. Packages were safe . Recommend it
November 7, 2025
Reply from Babylux
Hello,
Thank you so much for your message 😊 We’re delighted that your order arrived safely and quickly within just 2 days. We really appreciate your recommendation!
Best regards,
The Babylux Team
Super reccommend!
Wegot a foot rest for our stroller and it arrived a day later, top quality and wuick service
November 6, 2025
Reply from Babylux
Hello,
Thank you so much for your message 😊 We’re delighted that your stroller footrest arrived quickly and that you’re pleased with the quality and service. Your satisfaction means a lot to us!
Best regards,
The Babylux Team
Fiable speed
November 5, 2025
Reply from Babylux
Hello,
Thank you very much for your kind feedback. We’re glad to hear that you found our service reliable and fast.
Your satisfaction means a lot to us, and we look forward to serving you again soon.
Best regards,
The Babylux Team
Disappointing Service and Endless Delays
Quality comes with a cost. If you plan to buy from this company just because it’s a bit cheaper, I strongly recommend not purchasing anything without seeing it in their warehouse first , they are simply not capable of informing you properly before the sale.
Later on, the additional one-month delivery time they promise will likely be extended by yet another month (or more) with no certainty at all.
In short, a terrible post-sales experience and complete failure to deliver the product.
Edit: The products I purchased from the store on October 4th (with the promise of next-workday shipment) were eventually shipped partially after I had to follow up repeatedly for updates. The main item I intended to purchase, the stroller, was promised in writing to be shipped at the beginning of November. I waited for a month, but at the end of the month, only after my inquiry, I was informed that the shipment would be delayed for another month. Offering a two-month delay (without certainty, so might be more) is not a solution-oriented approach.
Since our confidence in their ability to supply the product had diminished, alternative items were requested. However, their approach was not constructive, and ultimately, the cancellation of the missing item was requested. In summary, they complicate this exciting process for you, do not track orders effectively, and the order is closed after 1.5 month with the refund of the missing item. So, would not recommend them if you want smooth purchase.
November 7, 2025
Unprompted review
Reply from Babylux
Dear customer,
Thank you for taking the time to share your feedback, although we are sincerely sorry to read about your disappointment.
We would like to clarify that delivery times from manufacturers are entirely beyond our control. Despite this, we always do our utmost to receive products as quickly as possible. When delays occur, we never leave our customers without alternatives.
In the event of a stock error, we offer the possibility to receive the ordered stroller in another colour. If a customer has received part of their order and wishes, for example, to exchange the car seat so it matches the stroller, we are also flexible and open to arranging this.
If our proposed colour change does not meet a customer’s expectations, we of course offer the option of a refund. Unfortunately, in your case, none of these solutions were acceptable to you. You requested a full refund of your entire order, including products that had already been received on time and in perfect condition. Naturally, we cannot proceed this way. Only the product that has not been delivered can be refunded.
You also requested to receive the Priam 4 stroller in black, while we had the black version of the model you originally ordered in stock. With a price difference of nearly €600 between the two stroller models, we were unfortunately unable to accept this request.
Following this, you accused us of manipulation. However, we were simply doing our job and offering every reasonable solution available. In such a situation, our team could equally have felt that your requests were intended to pressure us into offering something that was not realistic. It is regrettable that the exchange reached a point of mutual accusations, especially when the difficulty was caused by circumstances outside both our control.
Ultimately, the refund for the stroller was processed as soon as it became possible to do so.
We truly hope that our future communication can be more courteous and constructive. Our goal has always been—and will remain—to assist our customers as fairly and transparently as possible.
Kind regards,
The Babylux Team
Everything your baby needs
We are preparing for the birth of our third child. Trying to find all we need at one place and purchase knowing we have the best deal. Babylux never disappoints! For the third time, a pleasure once more. Everything in house, brilliant service and fast delivery.
November 6, 2025
Unprompted review
Reply from Babylux
ChatGPT a dit :
Hello,
Thank you so much for your wonderful message 😊 We’re thrilled to hear that Babylux continues to meet your expectations for your third child! It’s always a pleasure to provide everything you need with great service and fast delivery. Your trust and loyalty mean a lot to us!
Best regards,
The Babylux Team
Super!!
Super!!! I was a bit worried because I’ve never seen this store in Brussels, but it turned out to be the best experience. The delivery, the offer and even the small gift were perfect!
October 31, 2025
Reply from Babylux
Hello,
Thank you so much for your wonderful message 😊 We’re delighted that your experience with Babylux exceeded your expectations — from the delivery and product selection to the little gift! Your trust and satisfaction mean a lot to us.
Best regards,
The Babylux Team
Excellent care for the order and fast
Amazed by the fast delivery and great care of the order. Did not expect to receive my order the next day!
October 28, 2025
Reply from Babylux
Hello,
Thank you so much for your kind feedback. We’re delighted to hear that your order arrived so quickly and that you were happy with the care taken in preparing it.
Your satisfaction means a lot to us, and we look forward to serving you again soon.
Best regards,
The Babylux Team
Good price and quick delivery service.
October 27, 2025
Reply from Babylux
Hello,
Thank you very much for your kind feedback ! We’re delighted to hear that you were happy with both our prices and the speed of our delivery service .
Your satisfaction means a lot to us, and we hope to serve you again soon .
Best regards,
The Babylux Team
Recommended seller
The bath mat is super nice and arrived very quickly. My baby loves it and it does a great job. Happy with my purchase!
October 4, 2025
Reply from Babylux
Hello,
Thank you so much for your lovely message 😊 We’re delighted to hear that you’re happy with your purchase and that your baby enjoys the bath mat! Your satisfaction means a lot to us.
Best regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you so much for your kind words 😊 We’re delighted that you consistently have a great experience with Babylux and that you appreciate our fast deliveries and good prices. Your satisfaction means a lot to us!
Best regards,
The Babylux Team
We bought a stroller which broke after…
We bought a stroller which broke after 4 months, the seller: baby-lux, said they are not responsible but the manufacturer is. This is not true, according to french consumer law, seller must provide 2 year guarantee of conformity.
October 20, 2025
Unprompted review
Reply from Babylux
Hello,
We read your review with great surprise. Our goal has always been to assist you in the best possible way and within the shortest possible time.
As part of this, we work directly with the manufacturer solely in your best interest in order to find a quick and effective solution to your request. It is therefore unfortunate that this has been perceived negatively.
However, the manufacturer has requested additional information that appears only on the label of your stroller chassis. Without this label, we unfortunately cannot proceed with the processing of your case.
After verification, there is no indication of any malfunction in the handling of your file by our customer service team. We believe that your refusal to send the label is probably not intentional.
This is why we would like to ask you the following question: do you understand French well?
If you prefer to communicate in another language, please don’t hesitate to let us know our advisors speak several languages and will be happy to assist you.
Best regards,
Team Babylux
Great product!
October 15, 2025
Reply from Babylux
Hello,
Thank you so much for your kind message 😊 We’re delighted to know you’re happy with your product. Your satisfaction means a lot to us!
Best regards,
The Babylux Team
4 days how the purchase supposed to be…
4 days how the purchase supposed to be delivered.
It took 12 days for the purchase to be delivered by GLS.
October 9, 2025
Reply from Babylux
Dear Mme Parfenova,
We’re really sorry to hear that your order still hasn’t been delivered after four days 😔
We completely understand your frustration, especially since the delivery should have already taken place.
Delays can sometimes occur due to the carrier’s logistics or high delivery volumes, but this is absolutely not the experience we want you to have. Our customer service will check the shipment status and make sure your parcel is delivered as soon as possible.
Best regards,
Team Babylux
Reply from Babylux
Hello,
Thank you so much for your kind review 😊 We’re delighted to hear that you’re happy with our fast delivery and competitive prices. Your satisfaction means a lot to us!
Best regards,
The Babylux Team
Delivered later than announced but still good service
The order took longer to arrive than initially announced but was finally delivered a couple days later. Good costumer service
September 27, 2025
Reply from Babylux
Dear customer,
Thank you very much for taking the time to share your feedback. We’re glad to hear that your order arrived safely and that you were satisfied with our customer service, even though the delivery took a little longer than expected.
We always do our best to ensure timely deliveries and truly appreciate your understanding and patience.
Wishing you all the best, and we hope to see you again soon at Babylux!
Best regards,
Team Babylux
Reply from Babylux
Hello,
Thank you so much for your kind review 😊 We’re delighted to hear that everything went perfectly with your order. Your satisfaction means a lot to us!
Best regards,
The Babylux Team
Extremely fast delivery and great…
Extremely fast delivery and great customer support.
September 17, 2025
Reply from Babylux
Hello,
Thank you so much for your kind review 😊 We’re delighted to hear that you were satisfied with our fast delivery and customer support. Your feedback means a lot to us!
Best regards,
The Babylux Team
Simple carrier
The Embrace is a nice, simple carrier, but it was too small for our 60 cm tall 3-month old (he probably has a long torso). So for the parents out there, it would be good to size up if you have a tall baby.
The delivery of the product by Babylux was prompt and smooth, no complaints there. Moreover, we can return the product, as per their policy.
September 11, 2025
Reply from Babylux
Dear customer,
Thank you very much for your feedback 😊
We’re glad to hear that you were satisfied with the prompt and smooth delivery, and that our return policy gives you flexibility.
We understand your comment about the Embrace carrier and appreciate you sharing this useful tip for other parents, it’s indeed good advice for those with taller babies.
Best regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you very much for your review 😊 We’re glad to hear that everything arrived well and on time.
Kind regards,
The Babylux Team
de artikelen werden snel geleverd en…
de artikelen werden snel geleverd en met een goede bezorgservice
August 25, 2025
Reply from Babylux
Hallo,
Bedankt voor je fijne feedback! Wat leuk om te horen dat de artikelen snel geleverd zijn en dat je tevreden bent over de bezorgservice .
We hopen je snel weer te mogen verwelkomen bij Babylux .
Met vriendelijke groet,
Het Babylux Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.