The Cybex G2 Plus is little wobbly if not pushed all the way with the bać support vertical but the shop has done their work OK
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See what reviewers are saying
We have ordered a stroller from babylux. The delivery was great and the product was in perfect shape. We got a message that some of the stroller parts might arrive at different time- safety bar, and t... See more
Company replied
I bought the Thule Chariot Jogging Kit Double and on first assembly a small part already broke. So I asked for a replacement for just that small plastic thingy. And now they want me to send the wh... See more
Company replied
We recently ordered a package from Babylux, and at first, only one of the two boxes was delivered to our home. We informed Babylux immediately, and although there was some initial confusion with G... See more
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Company details
Contact info
46, Route des Ecluses, 7784, Comines-Warneton, France
- 09 75 18 04 88 (france) - 078 48 16 10 (belgique)
- info@baby-lux.com
- baby-lux.com
4.7
Excellent
44K reviews
Asks customers to review
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Packaging can be improved
Packaging can be improved, it was sent with original box but it was meant to be a gift
August 14, 2025
Reply from Babylux
Dear customer,
Thank you very much for your feedback 🙂
We’re sorry that the packaging did not fully meet your expectations, especially since it was intended as a gift.
We will take your comment into account to improve our packaging solutions so that future orders are more suitable for gifting.
Best regards,
Team Babylux
Reply from Babylux
Hello,
Thank you very much for your review 😊 We’re glad everything arrived super fast and in perfect condition.
Kind regards,
The Babylux Team
Reply from Babylux
Bonjour,
Merci beaucoup pour votre avis 😊 Nous sommes ravis que vous soyez satisfait de la communication et de la qualité de notre service.
Cordialement,
L'équipe Babylux
We had to return the cybex pushchair we…
We had to return the cybex pushchair we purchased. The wheel continuously clicked. We only got a reply with a return form after writing a previous review. We sent the pushchair back as per instructions for a full refund. However, its been 20 days and we have not had any refund or heard anything from bablux!
August 11, 2025
Unprompted review
Reply from Babylux
Hello,
We are truly sorry for the situation you have experienced 😔 Waiting so long without news about your refund is unacceptable, and we understand your frustration.
We have immediately forwarded your case to our customer service team so they can verify the status of your returned pushchair and ensure that your refund is processed without any further delay.
You will be contacted shortly with a concrete update on the progress of your refund. Thank you for your patience and for bringing this to our attention.
Kind regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you very much for your review 😊 We’re glad to hear you’re happy with our service and that our customer support was fast and helpful.
Kind regards,
The Babylux Team
SAV service - Zero stars
I decided to come back and purchase a pram for travelling, despite previously having issues with my purchases. The prices are very competitive and thought that this time I could have a positive experience. Unfortunately, it wasn’t the case. The pram that I received was scratched, so had to go through their SAV team. The SAV team is a nightmare as they don’t respond to emails and have taken a month to send the replacement part. And have managed to send the replacement part when I am away, despite me informing them. Their service is a waste of time and resource.
August 7, 2025
Unprompted review
Reply from Babylux
Hello,
Thank you for taking the time to share your experience. We are truly sorry to read that your recent order did not meet your expectations and that the after-sales process was so frustrating for you 😔
First of all, please accept our sincere apologies for the inconvenience caused by the scratched pram and the delay in receiving the replacement part — especially given that you had informed us of your travel dates. We fully understand how disappointing this must have been, particularly after giving us a second chance.
Your feedback is extremely valuable and helps us to identify areas where we need to improve, especially in terms of responsiveness and coordination. This is not the level of service we aim to provide, and we regret that we fell short this time.
If your issue is still unresolved or if there is anything more we can do to make this right, we will make sure your message is handled with priority.
Thank you again for your honesty. We hope to have the opportunity to restore your confidence in the future.
Kind regards,
The Babylux Team
Reply from Babylux
Bonjour,
Thank you very much for your review 😊 We’re happy to hear that your product was shipped and delivered so quickly.
Cordialement,
L'équipe Babylux
Swift and comfy service
Swift and comfy service. Very appreciated the customer service also.
July 31, 2025
Reply from Babylux
Dear,
Thank you very much for your review 😊 We’re happy to hear you appreciated both the speed and comfort of our service, as well as our customer support.
Kind Regards,
Team Babylux
Reply from Babylux
Hello Kevin,
Thank you so much for your kind words 😊
We’re thrilled to hear that your baby now enjoys car rides — that’s the best kind of feedback we could wish for! We're delighted the product met your expectations in terms of quality.
Wishing you many joyful and peaceful journeys 🚗👶
Best regards,
The Babylux Team
Fast delivery
Fast delivery, no problems with the product, I found the service quality great. Thank you
July 2, 2025
Unprompted review
Reply from Babylux
Bonjour
Thank you so much for your kind feedback 😊
We're delighted to hear that everything went smoothly, from the fast delivery to the quality of the product and service. We're always here if you need us again! 🚚✨
Cordialement
L'équipe Babylux
Really nice !
June 16, 2025
Reply from Babylux
Bonjour
Thank you so much for your kind feedback 😊
We’re delighted to hear that you had a really nice experience with Babylux! Hope to see you again soon 🛍️💛
Cordialement
L'équipe Babylux
Reply from Babylux
Bonjour
Thank you so much for your kind feedback 😊
We're delighted that you appreciated the fast delivery and the wide selection of products 🛒🚚
We hope to see you again soon on our website!
Cordialement
L'équipe Babylux
Reply from Babylux
Hello,
Thank you so much for your feedback 😊 We’re glad you liked the fast delivery and the good quality of the product 🚚✨
Looking forward to seeing you again on Babylux!
Kind regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you so much for your kind words 😊 We’re glad you were happy with the high quality and the super fast delivery 🚚✨
Looking forward to seeing you again on Babylux!
Kind regards,
The Babylux Team
Babylux don't respect the right of withdrawal of the customers
We bought a baby car seat and it arrived with some damage. Immediately we reported the damage to babylux and asked for return. They didn't want to honor the right of withdrawal and asked us to take the issue with the manufacturer instead. Only after posting a bad review they agreed to return the item in exchange of us removing the review.
I am now writing what happened so customers are aware of this company's practices.
March 17, 2025
Unprompted review
Reply from Babylux
Dear customer,
Thank you for your feedback 🙏
We would like to provide some clarification regarding your case.
You received a damaged item from the KINDERKRAFT brand. As stated, this manufacturer offers a 10-year warranty and handles after-sales service directly. Less than 24 hours after your report, we provided you with the necessary instructions to contact them.
You mentioned not having received any response from them, which surprised us. Furthermore, you posted a negative review without informing us beforehand that you had not heard back from KINDERKRAFT, which would have allowed us to intervene sooner.
As an exceptional gesture, we offered to exchange the product without requiring you to continue the process with the manufacturer. In return, we simply asked whether you could consider adjusting your review, given the solution we provided.
We would like to emphasize that we fully comply with our obligations. At no point was this an attempt at blackmail, as may have been implied.
Please feel free to contact us if you have any further questions.
Best regards,
Team Babylux
Reply from Babylux
Hello,
Thank you very much for your feedback 😊 We're glad to hear that you were satisfied with the delivery and the competitive pricing 💸
We apologize if the delivery time was slightly longer than expected — we’ll take your comment into account to improve the accuracy of the information on our website 🚚🕒
Looking forward to seeing you again on Babylux!
Kind regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you so much for your kind words 😊 We're delighted to hear that the product arrived quickly and in perfect condition 🚚✨ Your satisfaction means the world to us!
Best regards,
The Babylux Team 💖
Reply from Babylux
Hello,
Thank you so much for your kind words! 😊
We’re happy to hear you were satisfied with the fast shipping and responsive customer service 🚚💬
Looking forward to seeing you again on Babylux!
Best regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you for your feedback! 😊
We're happy to hear you were satisfied with the fast shipping and great price 🚚💸
Hope to see you again soon on Babylux!
Best regards,
The Babylux Team
The delivery was extremly quick within…
The delivery was extremly quick within 3 days from the order date.
May 1, 2025
Reply from Babylux
Thank you so much for your feedback! 😊
We're delighted to hear that your delivery arrived so quickly — within just 3 days! 🚚💨
We hope to see you again soon on Babylux!
Kind regards,
The Babylux Team
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