babycentral.co.uk Reviews 

The customer service team really helped to turn this experience around for me.

They initially would not accept a return that was of an unused item, they reassessed the case and were able to do the right thing in the end.

Bought a baby carrier based on the picture on the website. When it was delivered, corners were badly dented. Contacted Baby Central, gave excuses that the dents were included in the description and that the item was also reduced in price, for that, I reserve any comment.
The fact remains that if the defects were shown within the advertised picture, I wouldn't have bought, especially as it was for a present. Websites such as eBay makes it mandatory to include pictures of any defeats. Very disappointed.

Had what I needed and sent it quickly, with great shipping updates!

Good for the money but couldn’t get my 10 cent off

Excellent will definitely buy again

I purchased a slivercross pram bundle as the company was one of the cheapest around. Delivery was fast and exactly as stated. However upon receipt of the item I noticed the car seat adaptors were missing. I called the helpline and the staff were more than friendly and had new adaptors sent to me the the next day.

Brilliant service even with missing item it’s wasn’t too much trouble for the team and they resolved it quickly and efficiently.

Cheaper compared to other websites
Quick and well packed delivery
Would 100% use again

The company was great. Delivery was quick and queries on item answered fast and efficiently.

Marvellous

Fabulous company to deal with
Prompt delivery
Excellent communication
Goods received in no time
Dr Browns bundles which are excellent
Could not Fault
A1 10/10 to Baby Central for price and excellent service

I’ve been using Dr Brown’s bottles for my 3 month old girl and needed to get some 3month+ teats. After doing a search I found Baby Central was a stockist and decided to give them a go due to competitive prices and items I haven’t been able to find previously. As I have a little girl, to be able to get pink bottles and matching items was great.
My order was processed and shipped very quickly and was packaged well. I’ll certainly be using them again when I need the 6 months + teats and sippy cups.

I ordered this pregnancy pillow for my daughter, who absolutely loves it. The order arrived on time and the website was easy to navigate. Would definitely use again and would highly recommend.

Great range of baby items at reasonable prices. Website is easy to navigate and items are delivered quickly. I've shopped here a few times and will continue to in the future.

I purchased a Wonderfold Wagon and unfortunately the wheel snapped, Amazon were very unhelpful, but after I got in touch with Baby Central, Katie was an enormous help and made sure I wasn’t without wheels for long. As a childminder I really appreciated the swift service and anytime I had a query, my email was responded to swiftly.

Customer service was exceptional! Katie was extremely helpful and secured me some bottle lids as I’d lost some from my sons bottles. I also ordered some new teats.
They arrived within 2 days of the order being placed and Katie even followed up to let me know I’d paid twice for delivery so she organised a refund without me needing to ask. Couldn’t recommend more highly.

Worst company, lack of customer service and acknowledgment.
I brought a Dr brown steriliser last year March and started using it 6 months ago. about 3 weeks ago it stop working and the company has stated I should descale despite there being no limescale build-up. I have done this twice as recommended by customer care, to no prevail. I am now being told there is nothing they can do as it is out of warranty.
No difference with the Dr brown GLASS bottle is have purchased which in total is about 8 have all chipped or cracked but the ones I brought via boots since have had no issues. The company again have diminished responsibility.

I would waste your money or time.

I wouldn't be surprised if they were selling defective goods as they seem to be able to undercut most companies!

Purchased 2 dr browns bottles totalling over £20, both are leaking and are not fit for purpose. Contacted through live chat and was told I would hear by email. This was last week and again sent another and no reply.

Absolutely disgusted with this company. They argue for £25 refund
They didn’t accept their faulty item that they sent me and wouldn’t want to refund . I am taking them further and will make sure them paying for my time that Georgina wasted .. I can’t believe that they sent faulty bottle and won’t refund and won’t collect it .

It was my first time ordering from this company & found the product I received wasn’t what I expected. The image on the website was a different item to what I received.
I returned the item & have been waiting patiently for my refund. It’s been a few weeks now & still haven’t received my refund. The communication between the customer service team (Katie) is very poor & will ignore my emails asking for an update.
AVOID buying anything from this company if may need to return it.