Customer service was exceptional! Katie was extremely helpful and secured me some bottle lids as I’d lost some from my sons bottles. I also ordered some new teats. They arrived within 2 days of the o... See more
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Very fast delivery, order the item Monday evening arrived Wednesday afternoon which was great as I really needed it for my baby. Truly pleased with the item. I love the extra security feature whic... See more
Really fast delivery. No issues with item. My only suggestion would probably be packaging that doesn't have the brand on it. Some people may still be keeping the new to themselves (we weren't, but I... See more
Company replied
Received my order within couple of days of placing it. When opening my parcel I had 3 packs of Dr Brown Teats missing. I rang Baby Central and the girl I spoke to was very apologetic and reordered th... See more
Company details
Written by the company
Baby Central is a small family-owned business based in the heart of the British countryside. For the past 15+ years we have worked really hard to provide essential pregnancy and baby products to parents across the UK. Born as part of Central Medical Supplies - a medical supplies business - our ethos has always been to seek products that offer a solution to a problem, focus on great functionality for parents and good health for baby. Our life began as a distributor of hospital grade breast pumps, into both Hospitals and retailers, and we have not looked back. Since then, we have added a number of key well-known brands to our offering such as Dr. Brown’s, Dreamgenii, and our latest addition, WonderFold. Still owned by the same family with the same friendly team, Baby Central is now a standalone business, allowing us to focus on what matters most to us – helping our parents and retailers make the best choices for baby. Buy any of our product ranges online today or get in touch to enquire. If you’re unsure what you’re looking for or need more information on a certain product, call us on 01538 399 541. We’d be happy to help!
Contact info
United Kingdom
- babycentral.co.uk
4.4
Excellent
157 reviews
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Hasn’t replied to negative reviews
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Not customer friendly and very poor communication
I ordered a swaddle for my baby using PayPal. The day after I received a message from PayPal that a refund had been generated.
No communication from baby-central even after my email.
I had to call them to have someone saying that the product is not in stock anymore and to order it in a week time when it should be back in stock. I asked to pay the price I originally paid and their answer was no, that I have to pay full price not being on offer anymore.
This company wasn't at all customer friendly and wondered if this way is legal according to the consumer rights act.
December 16, 2022
Unprompted review
Excellent price
October 1, 2022
Comprehensive Baby Product on site
Comprehensive Baby Product on site, good quality
September 16, 2022
Unprompted review
Excellent customer experience
Excellent customer experience. I decided to return a product because I no longer needed it and they refunded the full cost (included delivery) even though I had forgotten to include the refund form in the parcel. The customer service agent (Katie) was very helpful and responded very quickly.
August 31, 2022
Unprompted review
Super fast delivery
Super fast delivery.
Just what you need with a little one.
Thank you!
July 15, 2022
Unprompted review
Placed my first order which they…
Placed my first order which they cancelled without any explanation. Just got refund alert even though the items I ordered were and are still in stock. Would be nice to just inform the customer a reason for cancellation.
Won’t shop again.
June 8, 2022
Baby central
We have bought several items from here and we are happy with the service, Quality and time scale on one order there was a fault with a item and i can honestly say they couldnt of handled it better or more professionally any future requirements this will be our first port of call cheers!
June 3, 2022
Best customer service
June 3, 2022
Awful company
Awful company, thought I got a really good deal with a lot of dr browns bottles including steriliser. I followed all instructions on how to use including spending stupid amounts of money for bottled water to use so the heating plate didn’t burn. But the heating plate DID burn regardless. On top of that the steriliser started giving out electric shocks (they bloody hurt) so I Rang up and they told me courier would pick it up the next day so they could check it over. Although the courier arrived they failed to send me a returns label, thank god the courier said he would pop back later that day as he didn’t want me to go without sterilising the bottles for my baby. I rang baby central back AGAIN and finally sent out my returns label. I then had a call within the next couple of days to tell me there was nothing wrong with the steriliser (This is the SAME steriliser that was burning and giving us electric shocks) she then told me me to soak the plate in white vinegar and water to clean it and to never use any type of limescale remover or steriliser fluid to clean it. I’m sorry but where in the instructions does it say any of this? She then carried on to say we will be sending it back to you!!
So I received the steriliser back and done what she said with the vinegar and yes it did clean it but as soon as it turned on I received yet ANOTHER electric shock. I proceeded to call back the company which told me I would get a call back from the women dealing with my case, but did I get a call back? Course I didn’t. Sounds bad but I simply just gave up with the company.
Then to my absolute shock today I went to yet again sterilise my bottles and a burning smell engulfed my kitchen and saw smoke coming from the bottom of my steriliser mind you I hadn't even started a cycle at this point. thank god I noticed the smell quickly and unplugged it. I have since tried to call but are not open now for 4 days.
So now I’m going to have to spend another fortune on another steriliser.
And not to mention LEAKY BOTTLES! Poor quality of everything and pathetic customer service!
I will NEVER use this company again!!!
June 2, 2022
Unprompted review
Great customer service
This is the second time I've ordered from here and have been very satisfied with the service. The best selection of Dr Browns products!
June 1, 2022
Fantastic buy in the sale
Fantastic buy in the sale, speedy delivery brought as a gift for my niece who’s having her first baby always believe in Dr Brown
May 31, 2022
Excellent service ordered item on the…
Excellent service ordered item on the Sunday and it was delivered on the Wednesday
April 3, 2022
I can always rely on baby central
I can always rely on baby central for my baby’s essentials. So quick and such an easy transaction. I would 100% recommend to mums and new mums.
April 2, 2022
Cancelled order with no reason why
April 1, 2022
Very Good product 👌
March 30, 2022
Quick delivery
March 3, 2022
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