babycentral.co.uk Reviews 

157
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Customer service was exceptional! Katie was extremely helpful and secured me some bottle lids as I’d lost some from my sons bottles. I also ordered some new teats. They arrived within 2 days of the o... See more

Rated 5 out of 5 stars

Very fast delivery, order the item Monday evening arrived Wednesday afternoon which was great as I really needed it for my baby. Truly pleased with the item. I love the extra security feature whic... See more

Rated 5 out of 5 stars

Really fast delivery. No issues with item. My only suggestion would probably be packaging that doesn't have the brand on it. Some people may still be keeping the new to themselves (we weren't, but I... See more

Company replied

Rated 5 out of 5 stars

Received my order within couple of days of placing it. When opening my parcel I had 3 packs of Dr Brown Teats missing. I rang Baby Central and the girl I spoke to was very apologetic and reordered th... See more

Company details

  1. Baby Store
  2. Maternity Store

Written by the company

Baby Central is a small family-owned business based in the heart of the British countryside. For the past 15+ years we have worked really hard to provide essential pregnancy and baby products to parents across the UK. Born as part of Central Medical Supplies - a medical supplies business - our ethos has always been to seek products that offer a solution to a problem, focus on great functionality for parents and good health for baby. Our life began as a distributor of hospital grade breast pumps, into both Hospitals and retailers, and we have not looked back. Since then, we have added a number of key well-known brands to our offering such as Dr. Brown’s, Dreamgenii, and our latest addition, WonderFold. Still owned by the same family with the same friendly team, Baby Central is now a standalone business, allowing us to focus on what matters most to us – helping our parents and retailers make the best choices for baby. Buy any of our product ranges online today or get in touch to enquire. If you’re unsure what you’re looking for or need more information on a certain product, call us on 01538 399 541. We’d be happy to help!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

157 reviews

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4.4

All reviews

(157)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

SHOCKING!

SHOCKING!

The complete lack of interest after a product became faulty was unbelievable. Please please please DO NOT buy from this company they are not interested in you. The attitude is HAHAHA we have your money now **** off!!!

January 29, 2021
Unprompted review
babycentral.co.uk logo

Reply from babycentral.co.uk

Hi James,

We are sorry to hear that you feel this way. Our customer support team always aim to resolve issues within the terms and conditions of sale in a timely fashion.

Please feel free reach out to info@baby-central.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Baby-Central

Rated 1 out of 5 stars

Poor customer service and products

I got the Dr brown steriliser and bottle set as a present from my parents. Delivery was brilliant however every since getting them the bottles and always leaked which resulted in multiple changes of clothes, my little one suffered from really bad reflux and colic so we just dealt with the spillages but after 4 months the steriliser is not working properly and Dr brown will only replace it if I send it off. Which in the middle of a pandemic is not exactly what I want to do being left completely without one. Overall I would not recommend given the experience

January 22, 2021
Unprompted review
babycentral.co.uk logo

Reply from babycentral.co.uk

Hi Joanna,

We are sorry to hear that you feel this way. Our customer support team are working on a resolution for the issues you have experienced. A collection for the faulty steriliser has been arranged and an interim solution for sterilisation of your feeding equipment has been sent out.

If you are experiencing leaking issues with your Dr Brown's bottles, please get in touch with our customer support team who can offer support and advice regarding this.

We look forward to working with you to rectify these issues.

Baby-Central

Rated 5 out of 5 stars

I searched this product as I use them…

I searched this product as I use them in the hospital. After years of trying different pillows and not being able to find a comfortable one I thought I'd give this a try, I wasn't disappointed, it's the most comfy pillow I've ever had. I have a trapped nerve in the back of my neck and it helps a great deal.

January 8, 2021
babycentral.co.uk logo

Reply from babycentral.co.uk

Thank you for the great feedback! We are so glad the pillow helps you!

Rated 5 out of 5 stars

Ordered some fantastic bargains

Ordered some fantastic bargains from this site, and all of which are high quality.
Did have some issues with a couple of items missing from the package, but after a quick call speaking to an extremely friendly customer service advisor, all was sorted and I received what was needed within days.

Would definitely the site recommend to others.

January 2, 2021
babycentral.co.uk logo

Reply from babycentral.co.uk

Thank you for the great feedback! We are sorry again for the missing items!

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery. No issues with item.
My only suggestion would probably be packaging that doesn't have the brand on it. Some people may still be keeping the new to themselves (we weren't, but I can imagine some people may). Overall great reliable company.

January 2, 2021
babycentral.co.uk logo

Reply from babycentral.co.uk

Thank you for the great feedback! We will feed your suggestion back to the team! Thank you.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! I ordered off this company a few weeks back. I had made an error on my order and it was changed hassle free! My package arrived within a few days in perfect condition.
I have recently ordered again in the last day or so as they seem to be the only place I can get the conversion kits for my Dr Browns bottles. Although I'm in Ireland, it is still amazing value for money. I would highly recommend!

November 25, 2020
Unprompted review
Rated 5 out of 5 stars

An amazing value-for-money purchase

An amazing value-for-money purchase, so many high quality products all in a bundle for a really good price! Baby is due in January so not had chance to use anything yet but it's all things I know will be put to use. Really has saved me lots of pennies, thank you Baby Central, can't wait to test everything out! 😊👍🏽

November 8, 2020
Rated 5 out of 5 stars

Amazing variety of goods!

Ordered twice of here both times my orders have arrived earlier than the stated expected date! Reasonably priced and when I phoned to amend an order staff were so pleasant and helpful! Amazing service and variety of goods!

October 26, 2020
Unprompted review
Rated 5 out of 5 stars

Super fast delivery, Great products & Prices

searching for the best deals online for dr brown bottles and came across baby central. Not only were they cheapest but they also provided the most for your money as well.
Finally ordered from them on Monday and was told 3-5 working days delivery which is fine, but received the items next day!! Wow!! I’m very impressed. products perfect, price even better and great service. Would recommend 100%

October 21, 2020
Unprompted review

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