Baby EXO Reviews 99

TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Advertised 3 day express delivery. I ordered a birthday gift for my daughter 10 days before her birthday. Placed order on 4-30 and 21 days later it still has not arrived. Sent multiple emails asking f... See more

Rated 1 out of 5 stars

Received a defective non-functional product. Informed Baby-Exo the following day. What followed was a string of barely understandable emails demanding video evidence and repetitive instructions on how... See more

Rated 5 out of 5 stars

Simple but elegantly made. Nice material, sleek design and good user interface. Dispenses accurate qty of water. I would prefer this over any formula mixer as they don’t usually mix the right formu... See more

Rated 3 out of 5 stars

Pro: Very good product design, and idea for temperature control settings on the display for baby formula mix. Warm up water quickly. Con: Bleach smell water pod in-spite of multiple washes / di... See more

Company details

  1. Baby Store

Information provided by various external sources

We hope that more and more products will be invented by us to bring more convenience for the family has a baby and they can have more time to accompany the baby. Let your baby immerse in love. Baby EXO-Extend your love.


Contact info

2.2

Poor

TrustScore 2 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Replacement Kettle

We had ordered a replacement kettle because ours had broke. When we received the package, the box was in poor shape, appeared to have been opened and re taped several times. The box also showed a complete kettle with base but the base had been taken out and the kettle left and then shipped to us. The kettle was fine, not broken or damaged. But the presentation was rather poor and unprofessional. Later I found a note in the box that appeared to be a note from another customer returning the item, reason being; "The kettle has signs of use". So I concluded that this item was purchased by another customer which seemed to be a return from a customer before them, then returned, base removed and then shipped to me. This item could have been handled a little better before being shipped to me, especially if I am going to pay $40 for just the glass kettle, when i could buy a new system for $60.

April 6, 2022
Rated 5 out of 5 stars

Money Well Spent!

Delivery was super quick (surprised it was delivered by Amazon). The kettle is such a time saver and definitely not a regretful buy! I'm just hoping it will last long and not easily break due to mechanical/manufacturer reasons. So far I'm glad I bought this and would definitely recommend! 😁

March 24, 2022
Rated 1 out of 5 stars

The customer service is terrible

The customer service is terrible. I cannot reach anyone not getting appropriate responses and I need to speak to a supervisor. I received a damaged item. And am not receiving the appropriate information to return it.

March 3, 2022
Rated 1 out of 5 stars

Damaged and dirty

I ordered the baby exo formula machine. It arrived in a damaged box. The machine itself was unwrapped and dirty and parts of it were broken. I reached out to customer service and have not received a response.

November 18, 2021
Rated 1 out of 5 stars

I received my baby exo

I received my baby exo. It was used and it does not work. I emailed the company and said it didn’t work and still have note gotten a response. Ur has been 5 days. Horrible customer service

November 18, 2021
Rated 1 out of 5 stars

I'm giving a 1 star due to false…

I'm giving a 1 star due to false information being in the shipping information page and as well as paying for expedited delivery and it is going on nearly 3weeks and my package is only going to be delivered today. It is completely disappointing. I have been trying to reach out since the package was late and have yet to have a response back from anyone. My money was taken quick and I expected my delivery to be the same.

November 17, 2021
Rated 4 out of 5 stars

Handle wabbling

I been using this warmer about 4 months.
It was life saver for me and my wife, so
I bought warmer for my friend who recently
Had baby.
After 3 months i been using plastic handle is wabbling around
And feels like it's going to give up any time now.
Overall warmer does what I expected so I gave 4 stars.

November 3, 2021
Rated 1 out of 5 stars

Dont order from this website

Dont order from this website. They do not pay for return shipping to like, China???? Only 10% of return amount? They do not stand by the product they sell since they use so many vendors from like China.

October 15, 2021
Rated 4 out of 5 stars

Great product but has white residue in boiled water

I was hesitant in buying this product because some reviews said the glass broke. I have no issues with that and make sure not to dip the glass from extreme hot to cold temps bc that’s one way to break the glass. I love that the kettle keeps the water at a temperature I need all day but one issue I have with the kettle is that there is this white residue of some sort floating on top of the water after I’ve boiled it. I don’t know where it’s coming from. I’ve used water from different sources and still have the same issue. I love how fast it boils the water but again this is concerning for me Bc I don’t want to feed my baby this white stuff that’s floating on top of the water. Usually I will pour out more than half the water to get rid of the white residue and use the rest of the warmed water to make a bottle.

September 12, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look