Baby and Child Model Agency Reviews 

510
•
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

We booked Alfie’s test shoot at the Manchester studio. They were very accommodating and flexible around our schedule. Trevor explained everything well so we knew exactly what was expected. He made Alf... See more

Company replied

Rated 1 out of 5 stars

I signed up to this agency, beliving they were trustworth. Communication is great at first, but quickly stops once you have signed up. I have recnetly recieved direct emails they themselves have... See more

Company replied

Rated 5 out of 5 stars

We’ve recently had our son’s first test shoot with Trevor. He made us all feel very welcomed and made our son very much at ease during the shoot which was a great first experience. We have since boo... See more

Company replied

Rated 1 out of 5 stars

Shocking company and a shocking service. As others have said, you pay, sign up, and then don’t hear back. There track record on how they treat people is well documented online. They treat people like... See more

Company replied

Company details

  1. Modeling Agency
  2. Recruitment Service

Written by the company

We are one of the most trusted and longest serving baby and child modelling agencies in the UK. As a specialist agency in baby and child modelling, we help models find work in advertising, Fashion, Film, TV, Promotional, Photographic modelling work and more. We have been working with models and clients since 2006 as a leading child modelling agency.


Contact info

3.9

Great

TrustScore 4 out of 5

510 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(510)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely day

The photographer was really nice and extremely professional. He always tried his best to keep my son engaged. My son felt very comfortable around him and interacted with him constantly. Would 100% recommend.

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Dan was absolutely amazing!

Dan was absolutely amazing with my daughter, he captured the most beautiful photos. This is far the best experience I’ve had at a shoot. He was so lovely and so patient! Would highly recommend, i’m going back for a 2nd shoot in october for a family shoot / kids birthday shoot!

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Baby module photo shoot

My 1 year old had the most amazing photo shoot for his first portfolio yesterday with Trevor, baby models professional photographer, oakley loved it as he engaged with him and made him giggle and laugh, thank you for his amazing experience

July 7, 2024
Unprompted review
Rated 1 out of 5 stars

Not an agency at all

After being involved with the agency more than 4 months, I haven't received any update about the offers where my son could have been part of. There is no communication from them.

In march I received and email from the Modelling Coordinator, Sandra Cullen answer my two previous requests about any update on my son's "modelling career". In her email she says:

"Typically, it takes around 2-3 months for most models to secure work, though this timeline can vary. Several factors influence a model’s success, including age, appearance, location, travel flexibility, image standards, and the frequency of image updates."

"While no agency can guarantee work, we assure you that we only represent babies and children whom we believe can be successfully placed (...) "

However, after sending a third email asking about how the company has "represented my kid" after 4 months, I have no answer from the agency.

The communication at the beginning was great. They kind of push you to work with them and "encourage" you to do a professional photoshoot as a way to have more job offers. However that communication changed after I did the photo shooting. The session was not cheap (£300), I think it would have been cheaper to book a session with a professional photographer just for the sake of having nice pics of my boy. The assurance of having more offers if you book the photoshoot with the photographers they work with doesn't impact the success of being involved in any campaign.

My son did well at the photo shoot, the photographer also made a review about his performance but, other than that I have been left without any support or communication from the agency. I don't really know how they "represent" you.

I regret having involved my kid with them and having taken such and expensive photoshoot that hasn't showed any results.

I wouldn't recommend it. In fact if possible, I would like my money back. Looks like a scam.

*Edit following reply from the agency.

I will contact you again with my son's profile details. However, focussing on my previous reviews of other businesses (that are not always too poor) is not relevant to the fact that there is a lack of communication from your part, even to reply my concerns that I have raised in the form that is available on my son's account.

However, this portrays an adversarial approach to dealing with customers considering that my review history should be of little issue unless I have never used your services and am not a genuine customer. A bit strange that you responded to a poor review much quicker than you responded to my enquiries. I guess I know your focus is on reputation instead of ensuring your customers feels supported and well represented.

June 10, 2024
Unprompted review
Baby and Child Model Agency logo

Reply from Baby and Child Model Agency

Thank you for your feedback. We're sorry to hear about your experience and appreciate the opportunity to address your concerns.

Firstly, we sincerely apologize for the lack of communication you've experienced. Our goal is to support and guide our models and their families throughout their journey with us. With that said, we can only communicate when we have something that is available for your child or if he or she has been shortlisted. Without knowing your name of your childs name if does make it impossible for us to look into this for you. So please kindly get in touch with us so we can provide more information for you.

Regarding the timeline for securing work, while we mentioned that it typically takes around 2-3 months, this can indeed vary due to several factors, including age, appearance, location, travel flexibility, image standards, and the frequency of image updates. It's important to note that 4 months is not the full duration of our 12-month membership, and many models do secure work within the 12 months.

We understand your frustration with the professional photoshoot. The intent behind recommending professional images is to enhance a model's portfolio, as higher-quality images tend to attract more client interest. However, we acknowledge that this should not guarantee success and apologize if this was not made clear.

We also noticed that your Trustpilot history shows a pattern of leaving negative reviews. While we respect your right to share your experiences, we hope you can understand that our efforts are always aimed at improving our service and supporting our clients.

We'd like to investigate your case further to understand why communication faltered and why there has been no work for your child. Please contact us so we discuss your concerns and find a resolution.

Rated 5 out of 5 stars

Beautiful moments captured

It was a beautiful experience the photos taken were superb. Upon viewing the slideshow of photos that were taken of my baby boy I cried a tear purchased very happy with the experience. Very greatful and excited to see where this can go for my boy

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Trevor was ace, fab first experience in the studio

We really enjoyed our test shoot. The studio was really easy to find and there was free parking available on the roads nearby.

Trevor was our photographer and he was absolutely brilliant! He was really friendly and put us and the baby right at ease. We thoroughly enjoyed the shoot and he is the reason we booked a package where we go back for another shoot at a later date.

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

Child photoshoot experience

We recently had family photos taken with Julie. From start to finish, she was an absolute professional.
Right away, she put my daughter at ease with her warm personality and fun demeanor. My daughter was all smiles and giggles throughout the entire session. Julie had a wonderful way of engaging with her and bringing out her natural expressions.

The photoshoot itself was so enjoyable. Julie guided us through various poses.
The sneak peeks I've seen so far are absolutely beautiful - she managed to capture my daughter's vibrant personality perfectly.

I highly recommend Julie to anyone looking for a talented, professional, and incredibly personable photographer.

May 7, 2024
Unprompted review
Rated 1 out of 5 stars

Awful

Awful.

Considering they are supposed to be a well established company the customer service is horrendous. Requested my money back on numerous occasions and they are completely ignoring all my emails.

Super embarrassing!

When will I receive my refund which i am entitled to???

April 21, 2024
Unprompted review
Baby and Child Model Agency logo

Reply from Baby and Child Model Agency

Hi Kristina, we emailed you at 12:10pm this afternoon advising you that you refund has been made. There is nothing wrong with our customer service. Please check your emails.

Your refund was requested 2 days ago and we have responded to your emails accordingly. Please update your review as we do not deserve a 1 star as we have done everything you have asked.

Rated 5 out of 5 stars

Newbie

It was a really easy / simple process and it was made comfortable and stress free for her first ever shoot
This is new to all of us and I was pleasantly surprised, that she was picked and it all went so well

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great Agency

My daughter has been with Baby Models since she was 6 months old and had her first job at 21 months old with a company called Cocoon Babies. The shoot was great fun and Arabella did really well for her first time and loved it! They are also super understanding that a 1 year old won’t always play ball! The Photographer was great with her, I would recommended baby models to people, you have to be patient upload photos every month to your portfolio and wait for them to be the right fit!

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Friendly patient photographer who was amazing with my boy. A really lovely experience! She even came out to find me when I was lost!

April 16, 2024
Unprompted review

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