We purchased a 2nd hand Babymore Eva Cot but some key parts were missing including the drawer. Contacted Babymore directly. Debbi responded straight away and arranged for the missing parts to be dispa... See more
Company replied
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See what reviewers are saying
Don’t order if you live in a flat! My 30kg cot was left downstairs to collect, even though my building has a spacious lift. Street drop off is part of Babymore’s delivery conditions, I wish I kn... See more
Company replied
Purchased a Freya nursing chair - really poor quality materials, seat pad sank and material sagged after just a couple of weeks use. Customer service not helpful at all. Sent replacement parts tha... See more
Company replied
The air glide crib has been a game changer when it comes to our baby’s sleep, he settles so much better than a traditional Moses basket, or next to me which was much too big for a newborn. When we req... See more
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Company details
About Babymore
Written by the company
Shop Cribs
Shop Cot Beds
Shop Nursing Chairs
Shop Nursery Room Sets
Shop Pushchairs
Shop Car Seats
Shop Mattress
Babymore, a renowned nursery brand and leading supplier of baby products. Our vision is to create unique, stylish designs that are expertly crafted with the utmost care to help families start their new journey together.
With changes in lifestyle, technology, safety and fashion, Babymore products meet the diverse needs of parents seeking convenience, style and value.
Designed in the UK, through research and our own invaluable experience as parents, Babymore offers a wide range of innovative award-winning products, from cribs, cots, cot beds, nursery furniture and complete room sets, to pushchairs and car seats.
The Babymore collection embraces traditional timeless designs as well as the latest trends so that whatever your requirements, we have everything you need for your precious bundle from birth and beyond!
Contact info
United Kingdom
- 02034755588
- customerservices@babymore.co.uk
- babymore.co.uk
3.9
Great
153 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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Very good quality product
Very good quality product. The instruction manual was not great but instead the video was very helpful. The most important factor that made giving you a five star is your super fast delivery. I was very impressed by this. Companies like DFS and Furniture Village should learn from you !
August 9, 2021
Reply from Babymore
Hello,
Many thanks for your review. So good to know we're doing a good job! We're here to help should you ever need assistance in future.
Kind regards,
Team Babymore
Excellent!! After purchasing the Babymore 13 piece…
After purchasing the Babymore 13 piece travel system last year for my daughter, my partner heavy handedly put too much pressure on the chassis when trying to lock it in place. Babymore were more than helpful with my enquiries for a replacement, great after sales and customer service, would highly recommend. Thankyou
August 2, 2021
Unprompted review
Reply from Babymore
Hey Rachel,
Many thanks for your review. We're really pleased we could help resolve your enquiry.
Kind regards,
Team Babymore
Great product, even better customer service
Lovely, good quality product (Iris cotbed) and easy to follow instructions, but even more impressed by the customer service. I completed the online form to ask a question regarding the product at had a phonecall within 10 minutes to comprehensively answer my question. The staff member (I think his name was Peter) was polite, knowledgeable and personable, cannot ask for more, thank you.
July 6, 2021
Unprompted review
Reply from Babymore
Hello Carrie,
Thanks so much for your positive feedback. Great to know we're doing well. Please do let us know if you need anything else in the future and we hope you enjoy your new Iris cot bed.
Kind regards
Team Babymore
Fittings images could have been clearer…
Fittings images could have been clearer which delayed building but overall very pleased with quality
July 5, 2021
Reply from Babymore
Hi Debi, thanks for the review and comment. Glad the quality met expectation. We regularly update our product and instruction, I have request our team to review the fitting images for improvement.
left us know if anything with the cot.
Regards
Babymore
Terrible service
Terrible service! A damaged product, followed by the worst customer service I have experienced.
June 21, 2021
Reply from Babymore
Hi Matthew,
I am sorry that the product delivered was damaged, our adviser and manager tried to action the collection as swift as possible. Apologies, for the large and heavy parcel, carrier require book in of previous working day, and confirmation of item ready for collection, which delayed the collection by 1 day late than preferred.
I understand that your order was collected, and a full refund applied to your order.
Regards
Babymore
Great customer service
Great customer service. Had to replace a part and Babymore couldn’t do enough to help.
June 17, 2021
Unprompted review
Reply from Babymore
Hey James,
Many thanks for your review, we really appreciate it and we're glad we could help you. Just let us know if you need any further assistance in the future.
Kind regards
Team Babymore
Brilliant service and super happy with…
Brilliant service and super happy with our cot. Would absolutely purchase from Babymore again.
June 16, 2021
Reply from Babymore
Hey Claire,
Huge thanks for the 5 star rating, we really appreciate your time to leave us feedback! Please do let us know if you need any help in the future.
Kind regards
Team Babymore
Service was first class class and they…
Service was first class class and they could not do enough to help
All items were delivered on time and in good order
June 14, 2021
Reply from Babymore
Hey John,
Many thanks for your 5 star rating! Glad to know everything is good with your order. It means a lot to us to know we're meeting your expectations! If there's anything else we can do to help, please just let us know.
Kind regards
Team Babymore
Great personalised service
Personalised service and updates on my order. Would recommend
June 14, 2021
Reply from Babymore
Hey there,
Thank you so much for your review. It means a lot to us to know we're meeting your expectations! If there's anything else we can do to help, please just let us know.
Kind regards
Team Babymore
Cot is good quality at a fair price
Cot is good quality at a fair price. There was a slight problem with one of the panels ( damaged in transit) but this was replaced promptly - thank you
June 14, 2021
Reply from Babymore
Hey Laura,
Thank you so much for your review, remember if there's anything else we can do to help, please just let us know.
Kind regards
Team Babymore
Avoid
I would urge people not to buy from the company. We ordered a whole furniture set. We were disappointed with the quality, and one part of the drawers was faulty in several places. The company informed me that because of Covid their quality control is not to its usual standard. I find this a bit worrying given they are making baby furniture. Then the replacement they sent has never actually made it to my home. Delivered apparently but no card left by the courier and the company have said there's nothing they can do.
March 20, 2021
Reply from Babymore
Hi Charlotte, thank you for the comment, we have reviewed record and log of your enquiry, Apologies that you find the quality is not up to your expectation. On 18th Jan 2021, you have requested 2 replacement parts for the chest, one for cosmetic imperfection, the second part damaged by assembly. On 19th Jan, our email confirmation that the two parts would be delivered within 5 days. The tracking provided shows the dispatch made on 21st Jan, courier proof of delivery success on 25/01/2021 @ 15:23. We receive no further communication from you until 16th Feb @ 19:16, of delivery not received, and where you questioned the tracking and proof of delivery. We tried to contact you several time, with no luck vie the telephone number on your order. But had to email you with the tracking and POD. We received no reply until 19th March, where you continue question the delivery. Again, we tried to call but had to leave voicemail, emailed again to establish communication, our after sale team has been trying to reach you since, to assist further. If you could contact the team asap. The team need to check specific details and your instruction to avoid repeat of event, and resolve the case for you without further delay. Kind regards.
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