Kay responded so very quickly and with important information. She kept me apprised of the progress of my request to cancel an order (my grandchild already has what I ordered ) and was able to grant m... See more
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Review summary
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Amazing customer service from Kathlene after getting in touch by email about wrong size received. She resolved the issue straight away but also passed it on to team to check the specific product if th... See more
Company replied
I used the wrong delivery address on my purchase, and didn't realise until the transaction was complete. I emailed MORI on Sunday morning and Kathlene from Customer Service got in touch with me to... See more
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Such brilliant service from the customer service team. After ordering and not realising the cut off time for next day orders, I messaged customer services to see what they could do! They managed to s... See more
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Company details
About MORI
Written by the company
About MORI:
MORI grew from a passion to provide families with the softest and most comfortable clothing for babies and toddlers. Crafted from gentle organic fabrics which care for your little one and the planet.
What we do:
MORI grew from a passion to provide families with the softest and most comfortable clothing for babies and toddlers. Crafted from gentle organic fabrics which care for your little one and the planet.
What we do:
- We use the softest and highest-quality products that are made with a family’s wellbeing in mind.
- Our products are made from our signature organic cotton 30% and 70% bamboo fabric for a gentle touch on delicate skin.
- Your little one can feel the softness of MORI from newborn up to 6 years old.
- Our unique material feels softer than silk and is safer than regular fabrics as it is breathable and thermoregulating, keeping your baby at the right temperature during the night and day.
- When crafting our products, we use sustainably sourced methods; from the materials we use to the factories we manufacture in.
- By producing our clothing in trusted factories, we can make sure that fair & safe working conditions are always in place.
Contact info
Pall Mall Deposits, Unit PL70, 124-128 Barlby Road, Ladbroke Grove, W10 6BL, London, United Kingdom
- hello@babymori.com
- babymori.com
4.5
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Ordered from Baby Mori a couple of…
Ordered from Baby Mori a couple of weeks ago and unfortunately had an issue with the delivery. Kathlene in customer services was extremely helpful and responded to my queries instantly and was very much appreciated to get my babies 1st birthday present in time.
The 4 stars is due to, I tried to contact the company twice beforehand, through the online form and their online chat and I didn't receive any email confirmation that my query had been processed and only after I found their email address I got very quick responses
May 27, 2026
Unprompted review
Reply from MORI
Hi SW,
Thank you so much for taking the time to share your feedback with us, we truly appreciate it.
We’re delighted to hear that Kathlene was able to support you so quickly and help ensure your little one’s 1st birthday present arrived in time. I’ll be sure to pass your kind words on to her.
Thank you again for your thoughtful review and for choosing MORI. We hope your little one had a wonderful first birthday.
Warm wishes,
The MORI Team
Reply from MORI
Thank you so much for your lovely words Zina, we’re really glad we could help so quickly. Wishing you a wonderful rest of your week. 💛
The MORI Team
Excellent customer service
Excellent customer service. Had an issue with the address and it was resolved in a day. Very good communication via email.
May 24, 2026
Unprompted review
Reply from MORI
Hi Carina,
Thank you so much for your lovely review. I’m really glad we could get the address issue sorted quickly for you. It means a lot to know our communication made the process smooth.
If you ever need anything else, we’re always here to help.
The MORI Team
Second to none for aftercare sales…
I have bought many items from Mori and received excellent service. All clothing is of fabulous quality, so soft for babies and designed well for easy of use for parents. I had to contact Mori regarding a t shirt which had become unstitched. The aftercare was second to none. Immediate response (same day). Great service and quickly resolved. Thank you Mori. 🤗
May 19, 2026
Unprompted review
Reply from MORI
Hi Diane,
Thank you so much for taking the time to share this lovely feedback, it truly means a lot to us.
We’re delighted to hear how much you’ve enjoyed your MORI pieces over the years, and even more so that your recent aftercare experience felt supportive and seamless.
Thank you again for your kind words and for being part of the MORI community.
Love The MORI Team
Amazing cellular blankets
The best cellular blankets we've tried so far. Soft, high quality fabric.
May 4, 2026
Unprompted review
Reply from MORI
Thank you so much for your lovely review ST, we’re delighted to hear you’re enjoying our cellular blankets and that the softness and quality are shining through. It means a lot to us. 💛
The MORI Team
Absolutely fantastic.
May 19, 2026
Unprompted review
Reply from MORI
Thank you for your lovely feedback Maria, we’re so happy to hear you had an absolutely fantastic experience with us. 💛
Reply from MORI
Thank you so much for your lovely review Hailey, we’re so glad Kay was able to help and get everything sorted quickly. 💛
Customer service is so helpful
Customer service is so helpful! And high quality products
May 15, 2026
Unprompted review
Reply from MORI
Hi Morgan,
Thank you so much for sharing this lovely feedback. It truly means a lot to us. We’re delighted to hear that you’ve had such a positive experience with our Customer Care team.
We’re also so happy to know you’re enjoying the quality of our products.
Thank you again for taking the time to leave this review. Your support is genuinely appreciated.
Warm regards,
The MORI Team
Customer care service
One of the items in my order arrived in the wrong size. The day after I emailed MORI, their customer care team contacted me and they quickly arranged for the correct size to be delivered to me. I received the correct item only 4 days after I had first contacted them. I have been a MORI customer for the last 2 years and I have always loved the quality of their products. Now, I am also very pleased with their customer service too! Excellent delivery of service with professionalism!
May 12, 2026
Unprompted review
Reply from MORI
Hi Nicky,
Thank you so much for taking the time to share this lovely review. We’re truly grateful for your kind words and for being part of the MORI family over the past two years.
I’m so pleased to hear that our team was able to resolve the sizing issue quickly for you.
Your feedback about both our product quality and our customer care really does make our day.
Thank you again for your trust and continued support, it means more than you know.
Warm regards,
The MORI Team
Great customer service and when I asked…
Great customer service and when I asked to change my address soon after I ordered they did it! I appreciate it a lot!
May 17, 2026
Unprompted review
Reply from MORI
Hi Kajal,
Thank you so much for your lovely review. We’re really glad we could update your address in time and make things a little easier for you. We truly appreciate you taking a moment to share your experience with us.
Wishing you a wonderful day ahead,
The MORI Team
Disappointing customer service experience
I ordered several items from MORI and received the wrong item in my order. Instead of the “Mushie Snack Cup,” I was sent a different product “Mushie Training Cup + Straw”. I contacted customer service immediately and provided photos of both the item received and my original order confirmation. My initial email was polite and clear, but after several days I only received automated/holding responses and had to follow up multiple times for an update. When I finally received a response, MORI stated they were still checking with their warehouse regarding the SKU issue before offering either a refund or exchange. While the representative was polite, I was disappointed that there was no immediate resolution despite clear evidence that the incorrect item had been sent.
Mistakes can happen with any retailer, but the slow response time and lack of a straightforward resolution made the experience frustrating. I would have expected the correct item to be sent promptly or a prepaid return arranged without repeated follow-ups. Overall, the products themselves are lovely, but the customer service experience did not match the premium image of the brand, due to this experience I will likely buy the same brand(s) that I bought via MORI, but from a different retailer going forward.
**update** After several days of emails and repeated follow-ups, MORI eventually confirmed that the website listing/image was incorrect and that the item supplied was not the item ordered. However, despite this being entirely their error, the only resolution offered was a refund after returning the item. No replacement was possible because the advertised item was apparently not actually available as shown on the website.
What has made this especially frustrating is the amount of time spent chasing a resolution for a mistake that originated entirely from MORI’s inaccurate product listing. Even after acknowledging the issue, the expectation still seemed to be that I should spend additional time arranging the return myself. Mistakes happen, but for a company presenting itself as a premium brand, both the accuracy of the listing and the handling of the situation fell well below expectations. Will not order from this company/brand again.
May 8, 2026
Unprompted review
Reply from MORI
Hi Lauren,
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration caused during this experience.
After reviewing your case, we identified that the issue stemmed from an incorrect product image on our website, rather than an incorrect item being picked by our warehouse. We completely understand how this led to confusion, and we sincerely apologise for the inconvenience.
Our team worked to verify the listing error internally so we could provide you with accurate information, and once confirmed, we offered a full refund along with a free return.
We appreciate your patience while we investigated the issue, and we’re sorry that this situation did not reflect the smooth experience we aim to deliver. Your feedback has been shared internally so we can continue improving both our product accuracy and our response times.
Warm regards,
The MORI Team
excellent communication
excellent communication.
Eager to please with courtesy and speed.
Very satisfied. Keep it up Mori.
May 12, 2026
Unprompted review
Reply from MORI
Hi Anne Lise,
Thank you so much for your lovely review. We’re really glad to hear that our communication and support made a positive difference. Your kind words truly mean a lot to the team.
We’ll keep doing our very best, and we’re so pleased you’re happy with your MORI experience.
Warmest wishes,
The MORI Team 💛
Fast and excellent service
Fast and excellent service! I received a response and resolution to my issue within a very short amount of time, having accidentally added something to my order I didn't want.
Thank you Grant!
May 12, 2026
Unprompted review
Reply from MORI
Hi Dimitra,
Thank you so much for your lovely review, it means a lot. I’m really glad we could sort things out quickly for you, and I’ll be sure to pass your kind words on to Grant.
We appreciate you taking the time to share your experience.
With Love the MORI Team
Placed an ordered but mistakenly was…
Placed an ordered but mistakenly was sending to wrong address. A quick message to Customer care and they have sent the items to my postal address
Quick to respond and correct my mistake, will definitely be using this site again
May 11, 2026
Unprompted review
Reply from MORI
Thank you so much for taking the time to share this P Rowland, it truly means a lot.
We’re really glad we could step in quickly and make sure your order was sent to the right address.
It’s wonderful to hear you’ll be shopping with us again.
Thank you for choosing MORI.
Excellent customer service
Excellent customer service, thank you, Kay
—
UPDATED: Unfortunately, I’ve had to amend this review. I placed my order on Thursday at 2:30 pm for next-day delivery, missing the cut-off time by only 30 minutes. Because of this, I contacted customer service to check whether the order could still arrive on time, as it was a gift I needed by Saturday noon. Customer service responded very quickly and reassured me that this would be possible. i was impressed.
I completely understand that delivery delays can sometimes be outside of the company’s control. However, I am disappointed that I was reassured the order would arrive on time when, by Saturday noon, it had not even left the delivery depot despite me paying for next-day shipping.
Unfortunately, I will now need to return the item after it arrives..
May 7, 2026
Unprompted review
Reply from MORI
Thank you so much for your lovely review Inga, we’re so glad Kay was able to help.
With Love,
The MORI Team
Very good customer service
Very good customer service, I needed to cancel my order due to a change in need. They were very helpful.
May 6, 2026
Unprompted review
Reply from MORI
Thank you so much for your kind words Mandy. We’re really glad we could help with your cancellation and appreciate you taking the time to share your experience. 💛
Warmest wishes,
The MORI Team
Outstanding Support from Kathlen
I had a great experience with Kathlen at Mori. She responded incredibly quickly and resolved my issue with a missing delivery within just a couple of hours. Her efficiency and clear communication made the whole process stress-free. I really appreciate how helpful and proactive she was; excellent customer service all around. I’m very happy with the support I received!
May 4, 2026
Unprompted review
Reply from MORI
Hi Denisa,
Thank you so much for taking the time to share this lovely review, it truly means a lot to us.
We’re delighted to hear that Kathlene was able to support you so quickly and make the experience stress‑free.
We’re so pleased everything was resolved smoothly, and we really appreciate you choosing MORI.
With Love,
The MORI Team
Dont buy here
Dont buy here! They claim to be UK brand and they all
China based. Shipping took
Ages! And couldn’t even exchange the size since they made you pay for the return item. 👎👎👎
May 1, 2026
Unprompted review
Reply from MORI
Hi Virginia,
Thank you so much for sharing your feedback with us.
I’m really sorry to hear that your experience didn’t feel smooth, and I completely understand how frustrating that must have been.
I’ve shared your comments with our team so we can continue improving the process for our customers.
I can also see that the team has already reached out to explain how our returns and exchanges work, and I’ve asked them to follow up with you again to see how we can best assist from here.
Just to clarify, we offer free exchanges for all customers living within the UK, so there’s no charge at all when swapping an item for a different size.
For standard returns, we have a 30‑day return policy (or 14 days for sale items). UK return costs are £2.95, which is deducted from the final refund, but this does not apply to exchanges or store credit returns.
Thank you again for taking the time to share your thoughts.
The MORI Team
Great products and amazing customer…
Great products and amazing customer service. Resolved the issue immediately.
April 30, 2026
Unprompted review
Reply from MORI
Hi Anastasia,
Thank you so much for taking the time to share this, it truly means a lot to us.
We’re delighted to hear that you’re enjoying your MORI products and that our team was able to resolve things for you so quickly.
Your support is genuinely appreciated, and we’re always here if you need anything in the future.
Warm wishes,
The MORI Team
We love Mori
We love Mori. Their sleepsuits are super soft and comfy. All our baby’s sleepsuits and bodysuits are from Mori. We joined the sleepclub which helps not having to think about buying a new sleepsuit. The only thing I’d like is a way to donate our old sleesuits or recycle them.
The staff in the store in nottinghill are wonderful and super helpful.
April 28, 2026
Unprompted review
Reply from MORI
Hi Tamara,
Thank you so much for taking the time to share such a thoughtful review, it means a great deal to us.
We’re delighted to hear how much you love our sleepsuits and bodysuits, and that Sleep Club has made things a little easier as your little one grows.
We also really appreciate your suggestion about donating or recycling outgrown sleepsuits. It’s wonderful feedback, and something we’re continuing to explore as we look for ways to make our products even more circular and sustainable.
And thank you for the kind words about our Notting Hill team, they’ll be so happy to hear this.
Warmest wishes,
The MORI Team
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