Kay responded so very quickly and with important information. She kept me apprised of the progress of my request to cancel an order (my grandchild already has what I ordered ) and was able to grant m... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Amazing customer service from Kathlene after getting in touch by email about wrong size received. She resolved the issue straight away but also passed it on to team to check the specific product if th... See more
Company replied
I used the wrong delivery address on my purchase, and didn't realise until the transaction was complete. I emailed MORI on Sunday morning and Kathlene from Customer Service got in touch with me to... See more
Company replied
Such brilliant service from the customer service team. After ordering and not realising the cut off time for next day orders, I messaged customer services to see what they could do! They managed to s... See more
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Company details
About MORI
Written by the company
About MORI:
MORI grew from a passion to provide families with the softest and most comfortable clothing for babies and toddlers. Crafted from gentle organic fabrics which care for your little one and the planet.
What we do:
MORI grew from a passion to provide families with the softest and most comfortable clothing for babies and toddlers. Crafted from gentle organic fabrics which care for your little one and the planet.
What we do:
- We use the softest and highest-quality products that are made with a family’s wellbeing in mind.
- Our products are made from our signature organic cotton 30% and 70% bamboo fabric for a gentle touch on delicate skin.
- Your little one can feel the softness of MORI from newborn up to 6 years old.
- Our unique material feels softer than silk and is safer than regular fabrics as it is breathable and thermoregulating, keeping your baby at the right temperature during the night and day.
- When crafting our products, we use sustainably sourced methods; from the materials we use to the factories we manufacture in.
- By producing our clothing in trusted factories, we can make sure that fair & safe working conditions are always in place.
Contact info
Pall Mall Deposits, Unit PL70, 124-128 Barlby Road, Ladbroke Grove, W10 6BL, London, United Kingdom
- hello@babymori.com
- babymori.com
4.5
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service and fast resolution
I had an issue with a delivery that appeared to be lost in transit, but I was really impressed with how MORI handled it.
Their customer service team was responsive, professional, and very helpful throughout the process. Once the issue was confirmed, they quickly arranged a replacement and even shipped it via express delivery, which arrived without any problems.
Overall, a very smooth and reassuring experience despite the initial issue. Great customer support — thank you to Kathlene and the team!
April 22, 2026
Unprompted review
Reply from MORI
Thank you so much for taking the time to share this lovely review Stef, it truly means a lot to our team.
We’re delighted to hear that, despite the initial delivery issue, everything was resolved smoothly and that you felt supported throughout the process.
We really appreciate your kind words and the trust you’ve placed in us.
The MORI Team
Decent prices and good customer service
I've purchased a childs water bottle from Mori. The bottle arrived quickly and after using it for a couple of weeks we noticed it was leaking due to a faulty kid.
Mori customer service was brilliant. They reviewed the photos and immediately got to sorting out the issue and in no time we got a replacement lid shipped out to us.
April 15, 2026
Unprompted review
Reply from MORI
Thank you so much for taking the time to share this feedback Norbert, we really appreciate it.
I’m glad to hear your little one is enjoying their water bottle, and even more pleased that our team could step in quickly once you spotted the issue with the lid.
We’re grateful for your kind words and for choosing MORI.
The MORI Team
The clothes are comfortable and of great quality, and the service is excellent!
I regularly buy a lot of baby clothes from Mori because they are very comfortable. This time they sent the wrong item, but after I contacted them, they immediately sent a replacement. The service was excellent! Looking forward to more discounts and will continue purchasing!
April 17, 2026
Unprompted review
Reply from MORI
Thank you so much for your lovely review, Huan. We’re delighted to hear how much you enjoy the comfort and quality of our baby clothes.
I’m really sorry that the wrong item arrived this time, but I’m glad our team could put things right quickly for you.
We truly appreciate your continued support.
Wishing you a wonderful week ahead,
The MORI Team
Great customer service
We have used Mori products for both my daughter and now my son. Unfortunately, one of the zippers on ny son’s sleepsuit broke after a couple of wears making it unwearable. I contacted Mori and Grant responded within an hour and a replacement sleepsuit arrived within a few days. Great customer service and lovely products!
April 10, 2026
Unprompted review
Reply from MORI
Thank you for your lovely review Tanya . We’re so glad we could get a quick replacement out to you, and we truly appreciate your continued trust in MORI for both your little ones.
Wishing you a lovely weekend,
The MORI Team
Amazing customer service when I had a…
Amazing customer service when I had a delivery issue with EVRI. Quick responses, quick solutions. Also high quality products that I love gifting for baby showers.
April 16, 2026
Unprompted review
Reply from MORI
Thank you so much for your lovely feedback Kylie, it truly means a lot to us.
We’re so glad we could step in quickly when you had an issue with EVRi, and it’s wonderful to hear that you’ve been enjoying our products too.
Wishing you a wonderful week ahead,
The MORI Team
Grant from customer service was superb…
Grant from customer service was superb and helped out when I put in the wrong address! Thank you!
April 15, 2026
Unprompted review
Reply from MORI
Thank you so much for your lovely review NMJH, it truly made our day.
We’re so glad to hear that Grant was able to step in and help with the address issue. Making things easy and stress‑free for our customers is exactly what we aim for, so your kind words mean a lot.
We really appreciate you taking the time to share your experience.
Warm wishes,
The MORI Team
Exceptional customer service
Exceptional customer service! They were incredibly kind and resolved my issue right away. A great brand that truly prioritises quality.
December 10, 2025
Unprompted review
Reply from MORI
Hi Maria,
Thank you so much for your lovely feedback, it truly means a lot.
We’re delighted to hear our team could help so quickly, and even more grateful that you felt the kindness behind the support.
Wishing you and your little one a wonderful week ahead.
The Mori Team
Fantastic customer service and care
Fantastic customer service and care.
Quick responses to my email and solved my problem in a timely manner.
Highly recommend MORI for their wonderful products and customer care.
April 14, 2026
Unprompted review
Reply from MORI
Thank you so much for your kind words Chel, we’re really glad to hear our team could support you quickly and get everything resolved.
Wishing you and your little one a wonderful week ahead.
Warmly,
The MORI Team
Fantastic product and excellent…
Fantastic product and excellent customer service - highly recommend!
April 14, 2026
Unprompted review
Reply from MORI
Thank you so much for your lovely feedback Portia, we’re truly grateful you took the time to share it.
We’re delighted to hear that you’re enjoying your MORI pieces and that you’ve had such a positive experience with our customer care team.
Warmest wishes,
The MORI Team
Reply from MORI
Hi Elizabeth,
Thank you so much for your lovely feedback, we’re truly grateful you took the time to share it.
We’re delighted to hear that you had an excellent experience with our customer care team.
The MORI Team
One of those "wow" customer service companies
Amazing customer service. In March 2025 I ordered a pack of 7 sleepsuits. I thought I only received 6. Sadly we later discovered that someone had been taking things from our home, and this is most likely why 1 went missing. MORI replaced the 7th and was highly responsive during this time. Secondly, when I compare my baby's clothes to the clothes purchased from other companies, the MORI clothes are softer, last longer, and are just of a much higher quality. I now only go to MORI to buy items for my daughter, knowing that the quality is awesome, and the customer service is exceptional.
April 13, 2025
Unprompted review
Reply from MORI
Hi Sonia,
Thank you so much for taking the time to share such a thoughtful and heartfelt review. We’re truly touched by your kind words.
We’re so glad we could support you during what must have been a stressful situation, and it means a great deal to hear that our team was able to help when you needed it most.
Your feedback genuinely brightened our day, and we’re incredibly grateful to have you as part of the MORI family.
Warmest wishes,
The MORI Team
Excellent customer service and…
Excellent customer service and wonderful product.
April 10, 2026
Unprompted review
Reply from MORI
Hi Michaela,
Thank you so much for your lovely review. We’re delighted to hear that you’ve had an excellent experience and that you’re enjoying your MORI product.
If there’s ever anything more we can help with, we’re always here.
Warm wishes,
The MORI Team
Responsive and helpful
Responsive and helpful! Resolved my issue and gave me multiple options.
April 9, 2026
Unprompted review
Reply from MORI
Thank you so much for your lovely feedback Sarah.
We’re really glad to hear that you felt supported and that the options we provided helped resolve everything smoothly.
Our team always aims to be responsive and make things as easy as possible, so your kind words truly mean a lot.
Wishing you a wonderful day ahead.
The MORI Team
Outstanding customer service
Outstanding customer service. They dealt with an issue with the courier promptly and were generous to replace the product immediately.
Thank you!
April 8, 2026
Unprompted review
Reply from MORI
Hi Dimitrios,
Thank you so much for taking the time to share this feedback, it truly means a lot to our team.
We’re delighted to hear that everything was resolved quickly and that you felt well‑supported throughout.
We always want our customers to feel cared for, especially when something goes off‑track with a courier, so it’s wonderful to know the replacement reached you smoothly.
Thank you again for your kind words. Wishing you a lovely day ahead.
The MORI Team
Very responsive customer service…
Very responsive customer service enabling me to edit my order after I’d made it. Easy to get in touch! And amazing products
April 8, 2026
Unprompted review
Reply from MORI
Hi Alicia,
Thank you so much for your lovely feedback.
We’re really glad we could help you update your order, making things easy and stress‑free is exactly what we aim for.
It’s wonderful to hear you found us responsive and that you’re loving your MORI pieces.
If there’s ever anything else you need, we’re always here to help.
Warm wishes, The MORI Team
Great support
I ordered two summer sleep suits and a sleeping bag for my grandson but realised I had put the wrong size on the Sleepsuits ( pack of two). I emailed quickly and have had an email back from customer services to say my order has been amended and will be on its way shortly. Excellent service and I am very happy with the quality from MORI
Thank you to the Customer Service team! 😊
April 8, 2026
Unprompted review
Reply from MORI
Hi Jill,
Thank you so much for taking the time to share this lovely review 💛
We’re delighted to hear that our Customer Care team were able to update your order so quickly, and even happier that you’re pleased with the quality of your MORI pieces.
Your kind words truly mean a lot to us and to the team who handled your request .
Wishing you and your grandson many cosy moments ahead!
Love Mori
Excellent
Excellent - I ordered the wrong size by accident and customer services very quickly resolved the error.
April 7, 2026
Unprompted review
Reply from MORI
Hi Merryn,
Thank you so much for sharing this lovely feedback💛
We’re delighted to hear that our Customer Care team were able to sort out the sizing mix‑up so quickly, making things easy for you is exactly what we aim for.
We truly appreciate your kind words and your trust in MORI.
Reply from MORI
Hi Paulina,
Thank you so much for taking the time to share this lovely feedback. We’re really glad to hear that our team was able to reply quickly and support you when you needed us.
Your kind words truly mean a lot to us.
Wishing you a wonderful rest of your week, and please don’t hesitate to reach out if there’s ever anything more we can help with.
Warmest wishes,
The MORI Customer Care Team
Incredible products and customer support
My family adores our MORI products. When the zipper on my son's sleep sack broke, Grant from customer support was kind and attentive and immediately authorized sending through a replacement. No hoops to jump through, just high quality customer support and high quality products. Immensely grateful to the MORI team!
March 31, 2026
Unprompted review
Reply from MORI
Hi Becky,
Thank you so much for taking the time to share such a thoughtful review, it truly means a lot to us.
We’re delighted to hear how much your family loves your MORI pieces, and even more so that Grant was able to support you quickly and kindly when you needed help with your little one’s sleep sack.
We never want our families to jump through hoops, so it’s wonderful to know the experience felt smooth and reassuring for you. Your kind words really brighten our day.
Wishing you and your family a lovely week ahead, and we’re always here whenever you need us.
Warmest wishes,
The MORI Team
The customer service team
The customer service team have been amazing, sorting my issue so efficiently and responding to emails within hours. Thank you 😊
March 31, 2026
Unprompted review
Reply from MORI
Hi Natasha,
Thank you so much for your lovely review.
We’re really happy to hear that our Customer Care team were able to support you quickly and get everything sorted so efficiently. Your kind words truly mean a lot to us.
Wishing you a wonderful rest of your week, and please feel free to reach out anytime, we’re always here to help.
Warmest wishes,
The MORI Team
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