Loved how the stationery was packaged and how the different items were labelled in terms of to whom it belonged
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The site is easy to use with search facility and I appreciate the cheaper alternatives. Speedy and accessible deliveries with up to date tracking was a winner as well.
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Only received 3 items of my over 60 item order. Zero communication from Waltons!!!!!
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What an effortless and amazing service! 🤩 Waltons took the stress out of stationary shopping and beat most of the in-store prices. All I needed to do was upload the stationary list and in a day or tw... See more
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Company details
About Back To School
Written by the company
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Contact info
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, South Africa
- +27 11 620 4000
- customercare@waltons.co.za
- backtoschool.co.za
4.0
Great
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy to order online and very friendly…
Easy to order online and very friendly staff when I called in .thank you for making purchasing stationery so easy and fast.
December 24, 2024
Reply from Back To School
Dear Danielle,
Thank you so much for taking the time to share your wonderful experience with us! We're delighted to hear that our online ordering process was easy and that you found our staff friendly when you called. Making stationery purchasing simple and fast is exactly what we strive for.
Your feedback means a lot to us and motivates our entire team to continue providing excellent service. We appreciate customers like you who help us improve and celebrate our commitment to customer satisfaction.
Thank you for choosing us for your stationery needs. We look forward to serving you again soon!
Reply from Back To School
Dear Nobby,
Thank you for your fantastic 5-star review! We're thrilled that your order was both complete and delivered on time - exactly the kind of service we aim to provide for every customer.
We appreciate you taking the time to share your positive experience, and we look forward to serving you again.
I haven't received my order yet
I haven't received my order yet. It still shows as processing. Thank you for resolving this issue.
January 4, 2025
Reply from Back To School
Hi Theresa
Thank you for updating your review, it was a pleasure assisting you.
---
Dear Theresa,
We sincerely apologise for the delay with your order and that it's still showing as processing. This is not the level of service we aim to provide.
We've created a support ticket to urgently investigate the status of your order. You can reply directly to the ticket, and our team will prioritise checking why your order is still processing and provide you with immediate updates.
We understand how frustrating these delays are, and we're committed to resolving this situation for you promptly.
I have not received my parcel but…
I have not received my parcel but estimated time was the 27th of December. I’m unable to track the parcel. It honestly has been a nightmare.
December 24, 2024
Reply from Back To School
Dear Nokubonga,
We sincerely apologise for both the delay beyond your estimated delivery date of 27th December and the inability to track your parcel. We understand how frustrating this experience has been for you.
We've created a support ticket to urgently investigate the status of your order. You can reply directly to the ticket, and our team will prioritise locating your parcel and providing you with accurate tracking information.
We understand this has been a nightmare experience, and we're committed to resolving this situation for you as quickly as possible.
Reply from Back To School
Dear Samke,
Thank you for your wonderful 5-star review! We're delighted that we could provide you with such quick service.
We appreciate you taking the time to share your positive experience, and we look forward to serving you again soon.
Effeciency
Effeciency, and how convenient it is, i don't have to walk around looking for stationery. Love when I don't have to do much to get great service
December 24, 2024
Reply from Back To School
Dear Nozintle,
Thank you for your wonderful 5-star review! We're thrilled that you found our service both efficient and convenient, eliminating the need to shop around for stationery. Your appreciation of our hassle-free approach is exactly what we strive for.
We love making shopping easier for our customers, and we look forward to continuing to provide you with this effortless experience.
Reply from Back To School
Dear Chris,
Thank you for your fantastic 5-star review! We're delighted that you found our one-stop shopping approach both convenient and good value - it's exactly what we aim to provide for our customers.
We appreciate you highlighting these key benefits, and we look forward to continuing to save you time on future purchases.
2 items from my order was received…
2 items from my order was received damaged. A pencilcase was cut open so cannt be used and a marker was cracked. Very disappointing, i expected good quality stationery.
December 23, 2024
Reply from Back To School
Dear Farzana,
We sincerely apologise for the damaged items in your delivery. Receiving a cut pencil case and cracked marker is completely unacceptable, and we understand your disappointment, especially when expecting quality stationery from Waltons.
We've created a support ticket to arrange immediate replacements for your damaged items. You can reply directly to the ticket about your pencil case and marker, and our team will ensure you receive replacements in perfect condition.
We appreciate you bringing these quality issues to our attention, and we're committed to resolving this promptly for you.
What an effortless and amazing service
What an effortless and amazing service! 🤩 Waltons took the stress out of stationary shopping and beat most of the in-store prices. All I needed to do was upload the stationary list and in a day or two, they responded to me via mail with a link to my basket. And what was even cooler, the items were all customizable in terms of quantity! 🤯 And to top it all off, there were many payment options available to use. Hats off and well done to Waltons Back To School! 👏
December 23, 2024
Reply from Back To School
Dear Zee,
Thank you for this amazing and detailed 5-star review! We're thrilled that you found our Back to School service so effortless and that we could take the stress out of stationery shopping for you. It's wonderful to hear that you appreciated all the features - from the list upload process to the customisable quantities, competitive pricing, and flexible payment options.
Your comprehensive feedback really highlights exactly what we strive to achieve with our Back to School service - making school shopping as convenient and hassle-free as possible for our customers.
Thank you for taking the time to share your experience in such detail. We look forward to continuing to exceed your expectations!
The order was fast and an easy pick up…
The order was fast and an easy pick up in store.
December 23, 2024
Reply from Back To School
Dear Mazeeda,
Thank you for your terrific 5-star review! We're delighted that you had such a positive experience with our click-and-collect service - both the quick processing of your order and the easy in-store collection.
We appreciate you taking the time to share your feedback, and we look forward to providing you with the same efficient service next time.
Order online was quick and easy and in…
Order online was quick and easy and in a few days my goods was ready for pick up
December 22, 2024
Reply from Back To School
Dear Nicole,
Thank you for your wonderful 5-star review! We're delighted that you found our online ordering process quick and easy, and that your order was ready for collection within a few days.
We appreciate you taking the time to share your positive experience with our click-and-collect service, and we look forward to serving you again.
They didn't include a sharpener but was…
They didn't include a sharpener but was given one at the shop
December 22, 2024
Reply from Back To School
Dear Boitumelo,
Thank you for your 4-star review. While we apologise for initially missing the sharpener from your order, we're glad our shop staff were able to resolve this quickly by providing you with one in-store.
We're always looking to improve our service, so if you have any suggestions on how we could make your next experience a 5-star one, please email us at customercare@waltons.co.za.
Everything was efficient from placing…
Everything was efficient from placing my order to delivery.
December 22, 2024
Reply from Back To School
Dear Lebogang,
Thank you for your fantastic 5-star review! We're delighted that you experienced efficiency at every step of your journey with us - from the ordering process right through to delivery.
We appreciate you taking the time to share your positive experience, and we look forward to serving you again.
Thank you so much I had a amazing…
Thank you so much I had a amazing experience purchasing by your store
December 22, 2024
Reply from Back To School
Dear Odile,
Thank you for your wonderful 5-star review! We're thrilled that your shopping experience with us was amazing.
Your enthusiasm and appreciation mean a lot to us, and we look forward to providing you with the same great service on your next visit.
Dissatisfied for the second time
For the second time, after receiving notification that my box was ready for collection, there is no box at the store. This has really disappointed me as the first time I was told “this never happens” so I gave Walton’s a second chance and once again I am disappointed.
November 23, 2024
Reply from Back To School
Dear Louise,
We sincerely apologise for this recurring issue with your collection orders. Having this happen once was unacceptable - having it happen twice is extremely disappointing and we completely understand your frustration. This is clearly a breakdown in our communication between our notification system and store stock management.
We've created a support ticket to investigate why this has happened and to ensure your order is available for immediate collection. We're also reviewing our collection notification process to prevent this from happening to any other customers.
We understand we've let you down twice now, and we appreciate you bringing this to our attention so we can address these serious system issues.
Poor communication
Order was not received and no notification was given. I had to follow up myself to find out why there was a delay.
November 25, 2024
Reply from Back To School
Dear Lisa,
We sincerely apologise for our poor communication regarding your delayed order. You shouldn't have had to chase us for updates - we should have proactively informed you about any delays.
We've created a priority support ticket to locate your order and provide you with immediate updates. You can reply directly to this ticket for assistance. We're also reviewing our communication processes to ensure customers are kept better informed about their orders.
Mostly positive
Was seamless. Only irritating thing was items out of stock. Will have to place another order when they get stock again.
November 25, 2024
Reply from Back To School
Dear Petronel,
Thank you for your 4-star review! While we're pleased that you found our ordering process seamless, we apologise for the inconvenience of out-of-stock items. We understand the frustration of having to place a second order.
To help you avoid a repeat experience, please email us at customercare@waltons.co.za and we can notify you when your desired items are back in stock. We appreciate your feedback as it helps us improve our service.
Reply from Back To School
Dear Lizanne,
Thank you for your wonderful 5-star review! We're thrilled that you found our website easy to navigate and experienced quick delivery of your order.
Your feedback on both our digital and delivery service is greatly appreciated, and we look forward to providing you with the same seamless experience in future.
I have ordered from Waltons before and…
I have ordered from Waltons before and had a few issues with delivery in the past, but everything went smoothly this time around. I also didn't expect delivery to be so soon.
November 25, 2024
Reply from Back To School
Dear Nicolene,
Thank you for your wonderful 5-star review! We're particularly pleased to hear that this experience was smooth and exceeded your delivery expectations, especially given previous challenges you've faced.
Your feedback about the improvement in our service is valuable to us, as it shows our efforts to enhance our delivery process are making a difference. We're committed to maintaining this standard for all your future orders.
Awesome client centricity
Incredible service experience in dealing with Roushaan Samodien @ Cape Waltons. Her patience and eagerness to assist notes merit...... Great service ! A company is only as great as its employees who promote the brand!
November 24, 2024
Reply from Back To School
Dear Deon,
Thank you for this fantastic 5-star review! We're delighted to hear about your incredible experience with Roushaan at Cape Waltons. You're absolutely right - our employees are the heart of our brand, and Roushaan's patience and eagerness to help exemplify the service standards we strive for.
We'll make sure to pass on your wonderful feedback to Roushaan and the Cape Town team. Your recognition of exceptional service helps us celebrate team members who go above and beyond for our customers.
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