Loved how the stationery was packaged and how the different items were labelled in terms of to whom it belonged
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The site is easy to use with search facility and I appreciate the cheaper alternatives. Speedy and accessible deliveries with up to date tracking was a winner as well.
Company replied
Only received 3 items of my over 60 item order. Zero communication from Waltons!!!!!
Company replied
What an effortless and amazing service! 🤩 Waltons took the stress out of stationary shopping and beat most of the in-store prices. All I needed to do was upload the stationary list and in a day or tw... See more
Company replied
Company details
About Back To School
Written by the company
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Contact info
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, South Africa
- +27 11 620 4000
- customercare@waltons.co.za
- backtoschool.co.za
4.0
Great
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
School Stationery
Convenient, good quality products, great prices and quick delivery.
November 25, 2024
Reply from Back To School
Dear Tash,
Thank you for your fantastic 5-star review! We're thrilled that your experience with us hit all the right notes - convenience, quality, value for money, and speedy delivery.
It's wonderful to receive feedback that acknowledges all these aspects of our service, as these are exactly the standards we strive to maintain for every customer.
Quick and convenient pick up point!
November 25, 2024
Reply from Back To School
Dear Joy,
Thank you for your wonderful 5-star review! We're delighted that you found our pick-up service both quick and convenient - it's exactly how we want this option to work for our customers.
We appreciate you taking the time to share your positive experience with our collection service.
Excellent & Very Helpful
Was my 1st time dealing with Waltons & I am very plesed with how everything went, from ordering, delivery & following up. Service is a very important part of any industry & Waltons have exceeded my expectations.
November 22, 2024
Reply from Back To School
Dear Fergus,
Thank you for this wonderful 5-star review of your first experience with us! We're thrilled that we exceeded your expectations across every touchpoint - from ordering through to delivery and follow-up service.
Your recognition of our service standards means a lot to us, especially as a first-time customer. We look forward to continuing to provide you with this level of excellence in your future orders.
easy to use website ...easy to order…
easy to use website ...easy to order and quick delivery
November 22, 2024
Reply from Back To School
Thanks for this fantastic 5-star feedback! It's great to hear that you found our entire process seamless - from browsing our website to receiving your delivery.
Your appreciation of our user-friendly approach and speedy service means a lot to us, and we look forward to providing you with the same great experience next time.
Reply from Back To School
Thank you for your lovely 5-star review! It's wonderful to hear that our one-stop shopping approach makes your life easier - that's exactly what we aim for.
We appreciate you taking the time to share how our consolidated service has helped you, and we look forward to continuing to make your shopping experience as convenient as possible.
Reply from Back To School
Dear Samantha,
Thank you for your review and for acknowledging our quick delivery service. We understand your concern about pricing and always strive to offer competitive rates while maintaining product quality.
To help us understand where we can improve our value offering, please email us at customercare@waltons.co.za with specific examples of items you found overpriced. Your feedback is valuable in helping us review our pricing strategy.
Placing an order with Waltons is easy…
Placing an order with Waltons is easy and convenient. No need for queuing.no need to write your stationery 1 by 1. Just search your province and school name then insert the grade done make your payment 😊👍
Every thing will be nicely packed in a box👌
November 23, 2024
Reply from Back To School
Dear Zamo,
What a wonderful, detailed review! We're thrilled that you found our ordering process so convenient - from searching your school to the final boxed delivery. Your enthusiasm about skipping the queues and avoiding item-by-item lists is exactly what we love to hear, as this is precisely what we designed our system to achieve.
Thank you for taking the time to share your positive experience in such detail. Your feedback will help other parents understand just how simple school shopping can be!
Having the lists loaded
Having the lists loaded, even though they weren't initially on the website.
November 22, 2024
Reply from Back To School
Dear Andrew,
Thank you for your 5-star review! We're pleased that we could help by getting your school lists loaded onto our system. Our team works hard to ensure all school lists are accessible, even when they weren't initially available on the website.
We appreciate you taking the time to acknowledge this aspect of our service, as it helps us continue improving our school list coverage.
Reply from Back To School
Dear Tembe,
Thank you for your 4-star review! We're glad that our delivery speed met your expectations. We strive for excellence in all aspects of our service, so we'd welcome your feedback on what we could improve to make your next experience a 5-star one - please email us at customercare@waltons.co.za with any suggestions.
We appreciate your feedback and look forward to serving you again.
It was a good experience
It was a good experience, I just wish your site was updated with what stock you have or don't have so that I would buy accordingly. I now need to get a textbook from I don't know where but otherwise a smooth and easy experience
November 22, 2024
Reply from Back To School
Dear R Williams,
Thank you for your 4-star review! We're pleased that you had a smooth and easy experience overall. Our website does display real-time stock availability for our products, but we'd be happy to assist you in locating this information for future purchases.
If you're still looking for the textbook, please email us at customercare@waltons.co.za and we'll help you find it. We appreciate your feedback as it helps us better understand how we can make our stock information more visible to our customers.
Reply from Back To School
Dear Isobel,
Thank you for your 4-star review of our Back to School service. We're glad to hear that you found our service efficient and quick, though we note that you found some aspects time-consuming. We'd love to understand which parts of the process took longer than expected so we can improve - please email us at customercare@waltons.co.za with your feedback.
We appreciate your input and look forward to making your next experience even better.
I received my parcel very quick
I received my parcel very quick. And i got everything in my box .
Thank you...you are the best
November 12, 2024
Reply from Back To School
Hi Tebogo,
Thank you for your wonderful 5-star review! We're thrilled that your Back to School order arrived quickly and that everything was perfectly packed in your box. Your kind words - "you are the best" - really make our day!
We aim to provide this level of service to all our customers, and we appreciate you taking the time to share your positive experience.
The process is simple and easy to use
The process is simple and easy to use. Follow ups are generally on point. Prices usually not to far out from other service providers.
November 13, 2024
Reply from Back To School
Dear JC,
Thank you for your detailed 5-star review of our Back to School service! We're delighted that you found our process simple and user-friendly, and that our follow-up communication met your expectations. We also appreciate your feedback about our competitive pricing.
Your balanced and thoughtful review helps us understand what matters to our customers, and we'll continue working to maintain these standards while looking for ways to enhance our service even further.
I did my order online and got the box…
I did my order online and got the box at the Somerset West Branch.The staff were very friendly and helpfull.I have been a client since my daughter was Grade 1she is going to grade 3 and my son is going to grade r both got a box.Just waiting for my daughters box which will be delivered at school.
Loreto Primary Mom
Jessica Isaacs
November 12, 2024
Reply from Back To School
Dear Jessica,
Thank you for your wonderful 5-star review and for your continued loyalty to Waltons Back to School! We're delighted to hear about your positive experience with our Somerset West Branch staff and that we've been able to support both your children's school supply needs over the years - from Grade 1 to Grade 3 for your daughter, and now Grade R for your son.
We appreciate you taking the time to share your experience, and we'll make sure to pass on your kind words to our Somerset West team. We look forward to continuing to serve your family's school stationery needs in the years ahead.
Seamless experience
The whole process was really smooth. I couldn't ask for a better way. Very simple and hassle free.
November 12, 2024
Reply from Back To School
Dear Gareth,
Thank you for your fantastic 5-star review! We're delighted that your Back to School shopping experience was smooth, simple, and hassle-free - exactly how we aim to make it for all our customers.
Your positive feedback about the whole process means a lot to us, and we look forward to providing you with the same excellent service in future.
Fast delivery and good prices
Fast delivery and good prices
However there was not all the products I needed for school
November 15, 2024
Reply from Back To School
Dear Lynette,
Thanks for taking the time to share your experience with us. We're delighted about the quick delivery and competitive prices, but we take note that our product range didn't quite meet all your needs.
Should you wish to share which products you were seeking, please drop us an email at customercare@waltons.co.za - your input will help us enhance our range for future shoppers.
Easy to purchase.
November 11, 2024
Reply from Back To School
Dear Stephen,
Thank you for your 4-star review! We're glad you found our Back to School shopping experience easy and straightforward. We'd love to understand what we could improve to make your next experience a 5-star one - please feel free to email us at customercare@waltons.co.za with any suggestions.
We appreciate your feedback and look forward to serving you again.
Excellent service
I placed my order on Thurs night and received it on Friday. Very impressed with the efficient service and everything was packaged perfectly and the order was correct.
November 14, 2024
Reply from Back To School
Dear Hayley,
Your review made our day! There's nothing better than hearing about a seamless shopping experience from start to finish. From Thursday night to Friday delivery, with everything perfectly in order - we couldn't ask for a better outcome.
Thanks for recognising our Back to School team's attention to detail. We hope to keep exceeding your expectations!
Speedy service and delivery of quality…
Speedy service and delivery of quality products.
November 11, 2024
Reply from Back To School
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're delighted that you experienced both speedy service and timely delivery from our Back to School team, and that you're satisfied with the quality of our products.
At Waltons Back to School, we strive to make your school shopping experience as efficient as possible while maintaining high product standards. We appreciate your feedback and look forward to serving you again.
The bundle was loaded with all options…
The bundle was loaded with all options for each item so I had to go through it line by line to remove the duplicates. I called Walton’s to let them know this and they were unwilling to change it on the website saying the school rep approved it that way. Took me several tries to get hold of someone and no one was interested.
November 14, 2024
Reply from Back To School
Dear Cathryn,
Thank you for bringing these concerns to our attention. We sincerely apologise for the frustration you experienced with our Back to School bundle selection process and the subsequent customer service interactions.
We've taken note of the issues you've raised regarding duplicate items in the bundle and the difficulty in reaching our team. Your feedback is important to us, and we're reviewing our bundle presentation system.
A support ticket has been created to address your concerns. Please feel free to reply to the ticket with any additional feedback that could help us improve our service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.