Absolutely first class service. Having been let down by another supplier, I placed a last minute order for a very special Birthday present. The gift included some bespoke engraving so I was unsure i... See more
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Review summary
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I ordered a pair of engraved cufflinks and couldn’t be happier with the experience. They aren’t the cheapest option out there, but they are absolutely worth the price. The quality is second to non... See more
Company replied
Second time using these guys. There was an issue with the supplier and getting the gold ring in time for a family members birthday. The issue was resolved in a very timely manner and the ring shipped... See more
Company details
Information provided by various external sources
Badger & Brown are an independent, family-run business dedicated to mens accessories. We have been manufacturing and retailing cufflinks for many years. Our philosophy is to handcraft high-end cufflinks and sell at an affordable price. Badger & Brown specialise in tailoring the right product for you, whether it be spiderman cufflinks for the Marvel fan in your life, or a personalised set for a groomsman, we thrive on creating beautiful cufflinks. All the cufflinks we offer can be personalised one way or another.
Contact info
Unit 9 Greenfield Way, NR15 2WP, NR15 2WP, Long Stratton, United Kingdom
- 01603 340118
- enquiries@badgerandbrown.co.uk
- badgerandbrown.co.uk
4.1
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Absolutely fantastic company to deal…
Absolutely fantastic company to deal with. I ordered personalised cufflinks for my nephews 21st present which arrived the following day. Unfortunately there was a small mark on one cufflink so I sent an email explaining the urgency in getting this rectified as it was for a 21st birthday present. Within the hour I had received an email saying another set was in the post and to keep my original ones. I received a new pair of beautiful cufflinks the following day. 5 Star 🌟
August 21, 2025
Unprompted review
Reply from Badger & Brown
Thank you so much for your kind words and for taking the time to leave such a glowing review!
We’re thrilled to hear you were happy with the personalised cufflinks for your nephew’s 21st – and more importantly, that we were able to quickly put things right for such a special occasion. We always strive to make sure our customers are looked after, especially when a meaningful gift is involved.
We really appreciate your support and hope your nephew had a fantastic birthday!
Warmest regards,
The Badger & Brown Team
Helpful customer service
Ordered a tie slide with personalised engraving a week before my friend's birthday. The item arrived with some issues, but customer service responded rather quickly and sent me a replacement. Made it in time to give it to my friend. Thank you!
August 17, 2025
Unprompted review
Reply from Badger & Brown
Thank you so much for your review! We're really sorry to hear there were initial issues with your tie slide, but we're glad our team was able to resolve it quickly and get the replacement to you in time for your friend's birthday. We truly appreciate your understanding and kind words, and we hope your friend loved the personalised gift!
Best wishes,
The Badger and Brown Team 🦡
Excellent customer service
Excellent customer service! The team went above and beyond to help me fix a mistake I made with my order and ensured it was delivered to me on time.
August 12, 2025
Unprompted review
Reply from Badger & Brown
Thank you so much for your kind words! We're really glad we could help sort out the issue with your order and get everything to you on time. Our team always aims to go the extra mile, and it’s lovely to hear that it made a difference.
We truly appreciate your support and hope to see you again soon!
Warm regards,
The Badger and Brown Team
Excellent service
Excellent service, quick to respond to my query. Fast delivery and arrived in time to give the present. Cufflinks were perfect and looked a lot better than in the photos. Friend was very happy! Highly recommend
August 6, 2025
Unprompted review
Reply from Badger & Brown
Thank you so much for your wonderful review! We're thrilled to hear that you were happy with the service, delivery, and especially the cufflinks – it means a lot to us. We're glad they arrived in time and that your friend loved their gift!
Thanks again for recommending us – we really appreciate your support and hope to see you again soon.
Best regards,
The Badger and Brown Team 🦡
Excellent all round!
Excellent customer service, super quick turnaround time and fantastic quality product. Thanks for all your help and work - they look fab!
August 7, 2025
Unprompted review
Reply from Badger & Brown
Thank you so much for your wonderful review! We're thrilled to hear you were happy with our customer service, turnaround time, and the quality of your order. It was a pleasure working with you, and we're so glad you love how everything turned out. Looking forward to helping you again in the future!
2nd Order
I’ve just placed my second order with Badger and Brown and am very happy with their service. The ordering process was quick and easy and I have received a response to my queries with the customer care team in a timely manner.
Chris Lee is a credit to your team.
Thank you all!
August 5, 2025
Unprompted review
Reply from Badger & Brown
Thank you so much for placing your second order with us and for taking the time to share your kind words! We're thrilled to hear that you've had a smooth experience with our ordering process and that our customer care team has been able to support you promptly.
We’ll be sure to pass your lovely feedback on to Chris — he’ll be delighted to know he made a positive impression.
Thanks again for your continued support — we truly appreciate it!
Warm regards,
The Badger & Brown Team
Replacement cufflink
I have used the company previously for gifts and found the service and products excellent. I requested specific cufflink for a birthday gift requiring a photograph supplied by myself. The cufflink arrived promptly. However, there was a small discolouration likely caused by adhesive which spoiled the overall effect. I contacted the company and was almost immediately promised a replacement for the faulty cufflink with a very kind apology. I received the response within less than four minutes I estimate. Legends. This was time sensitive due to upcoming birthday and greatly appreciated. I could not have asked for better aftercare service and the cufflink without the flaw is exactly what I requested. I have no hesitation in recommending Badger and Brown. 👌👍
August 1, 2025
Unprompted review
Reply from Badger & Brown
Thank you so much for your detailed and generous review. We're really pleased to hear that you've returned to us for gifts and that you've consistently found our products and service to be excellent.
We’re especially glad we could resolve the issue with your cufflink quickly and to your satisfaction—your kind words about our aftercare truly mean a lot to us. It’s great to hear that the final piece was exactly what you had envisioned, and we hope it made for a perfect birthday gift.
Thank you again for your trust and recommendation—it’s customers like you that make what we do so rewarding.
Best regards,
The Badger & Brown Team
Fantastic experience with these guys
Fantastic experience with these guys, love my signet ring
August 1, 2025
Unprompted review
Reply from Badger & Brown
Thank you so much for your fantastic review! We're thrilled to hear that you love your signet ring and had a great experience with us. It means a lot to know that our craftsmanship and service made a positive impression.
If you ever need anything else or have any questions down the line, don’t hesitate to get in touch. We really appreciate your support.
Warm regards,
The Badger & Brown Team
Can't fault the Customer Service
Thank you very much to Badger & Brown – especially Jules – for the outstanding service. The cufflinks were perfect, and when I made a mistake on the order, Jules couldn’t have been more helpful. She went above and beyond to resolve the issue and ensured everything was sorted in time for a birthday gift.
Great quality product and truly excellent customer service. I’ll definitely be using Badger & Brown again. Thank you!
July 29, 2025
Unprompted review
Reply from Badger & Brown
Thank you so much for your kind words! We're thrilled to hear you were happy with the cufflinks and that Jules was able to help sort everything out so smoothly. We always aim to provide not just quality products but a service that genuinely supports our customers, so your feedback means a lot. We're delighted it all came together in time for the birthday gift, and we look forward to welcoming you back again soon!
Warm regards,
The Badger & Brown Team
No communication Missing items
After placing my order I have received only one email to confirm my purchase and i even paid for next day delivery but after nearly a week with nothing showing up for my purchase. I have still received no communication or any response to my emails and now that the event has passed I've emailed to say I no longer require these cufflinks and i would like a refund and yet still no response. So I am now taking it up with my bank and will be filing for fraud and when this company finally get in touch and refund me i will take down this post but until then I would not recommend them
AVOID
July 15, 2025
Unprompted review
Reply from Badger & Brown
Good Morning John, sorry to hear about your experience, please email enquiries@badgerandbrown.co.uk so I can assisst you with this
Excellent customer service. Amazing product
I cannot praise highly enough the customer service I received from Badger and Brown. I contacted customer service and had a reply almost immediately. The problem I had was resolved quickly (even though it was my error). The product is absolutely amazing. I will definitely purchase from them again. Thank you so much Badger and Brown.
July 15, 2025
Unprompted review
Reply from Badger & Brown
Thank you so much for taking the time to leave a review we are so happy that you have had a positive experience with us
Amazing engraving and great quality.
Process of uploading a personal engraving and selecting sizes etc was super easy, email confirmation of my order came through immediately after purchase, and was notified 2 days later that the item had been completed and was shipped. Arrived next day!! Really impressed with the detail work, the design I uploaded was fairly complex and the quality is great! Thanks very much, will be using you guys in the future and would recommend.
July 3, 2025
Unprompted review
Reply from Badger & Brown
Thank you for your positive review
Beautiful tie pin and cufflinks very…
Beautiful tie pin and cufflinks very good quality.
Excellent customer service would highly recommend.
June 30, 2025
Unprompted review
Good cufflinks and good customer service.
Good quality product and good customer service/ problem solving.
I placed my order with Badger and Brown a few weeks ago. I ordered some turtle cufflinks for my father for Father’s Day. He is very pleased with the quality and the look of the product.
Unfortunately the product got lost in shipping with Royal Mail, this was a bit frustrating. I will say though that using Royal Mail is in most cases the best shipping company and I think that I was just unlucky in this case.
Badger and Brown customer service were really helpful, sorting the shipping of a new set of cufflinks out.
Overall very pleased with the purchase and my dad is very pleased with his cufflinks. would use the company again.
June 20, 2025
Unprompted review
Ordered cuff links next day delivery…
Ordered cuff links next day delivery for a wedding present. Pricey next day delivery but it seemed worth it .
No communication at all. I have chased this delivery and had no response .
Very poor customer service and no product has arrived , it’s been well over a week.
I will have to claim on my credit card no arrival of goods which is a real shame
June 11, 2025
Unprompted review
Reply from Badger & Brown
Hi Lucy, We have sent you an email to resolve this issue, if you could get back to us we can get this issue sorted and the products out to you with a refund of the delivery, again we do apologise regarding the lack of communication, we have been extremely busy with Father's Day being last week and a high volume of emails coming in which we are trying our best to work through.
I paid for 48 hours delivery so it…
I paid for 48 hours delivery so it would be here for Father’s Day. Still not received. Had half arsed emails and still not received item.
June 11, 2025
Unprompted review
Reply from Badger & Brown
.
Anyone out there!
Anyone out there!
Hi I have rung this company 24 times today between 10 a m and now 3:30 pm. I placed an order on May 31 for a money clip it had to be engraved. I need it for the 13th of June when I go on holiday it’s a special present for our 20th wedding anniversary for my husband. I’ve also emailed the company at least six times and in each instance I have got no reply. I just need to know where this money clippers please can somebody call me or let me know how I can get in touch with a human thank you very much.
June 10, 2025
Unprompted review
Reply from Badger & Brown
Hi Glynis, we recently relocated, so the phone you were trying was for the old office, the number was taken off our website. Our new team started only last week, therefore orders were delayed slightly. We apologise for the service you have received but going forward the operation will run smoothly given that we now have a full team in place.
Ordered some cufflinks last minute for…
Ordered some cufflinks last minute for wedding anniversary but forgot to put on speedy delivery.
I sent enquiry to see if this could be changed and they arrived in time.
Perfect - thank you
June 7, 2025
Unprompted review
Hi ordered engraved cufflinks and tie…
Hi ordered engraved cufflinks and tie set on Tuesdayl 3rd june and paid for next day delivery
Despite several emails enquiring where they were and asking for tracking no we gave no response
Today 9th June postman handed us letter which said parcell at post office need to collect because sender has not put ant postage on it and will cost 7 pound to collect this was at 12.30pm and sorting office closed at 10am. We fly abroad at 4am tomorrow and these were supposed to be a gift
Tried to contact by email and phone no reply. PERRY Douglas
June 3, 2025
Unprompted review
Reply from Badger & Brown
Hi Perry, we have seen your email and we have resolved your issue for you. We apologise that this has happened, it has just been a mistake while packaging and posting your order.
Outstanding service
I ordered back in January for my sons 16th never had an issue fast service and arrived quickly, I had an issue with the ring I bought recently so I contacted them to see if they could help , they went above and beyond to respond and resolve the issue quickly , they offered to replace my item which I was extremely happy about overall fast effective service they are not scammers, I want to thank Chris who I dealt with for his efficient service and excellent communication, item was received this morning thank you again
June 7, 2025
Unprompted review
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