Badger & Brown Reviews 5,354

Putting the phone down on a customer who has a concern, is not the way for customer relations.
second rate company., useless article

I've just received silver bar cufflinks that are engraved. I absolutely love them, they are an amazing gift. They've came in a gorgeous silver bullet like box which is also engraved.

I ordered them over the phone and the girl was so patient with me, even though I changed my mind a few times.

I'll definitely order them again and am excited to see them being worn. Brilliant experience, fabulous quality

Absolutely terrible!!
I bought the Stirling silver cuff links with the knot design. The quality of the product was awful with a really bad finish. The hollow inside of the knot looked like it had something in it and was not polished which makes the cuff links look incredibly cheap.
I emailed with my concerns and received rude replies simply stating that they were not refundable.
I would stay clear and not waste your money!!

Amazing product in style and quality, incredible price and unbelievable quick service. Thank you so much!

Fantastic customer service. Prompt replies to queries, helpful and considerate staff. I was very pleased with the signet ring I ordered.

Avoid this company at all costs
I placed an order job with badge and Brown on 27/11/2023 which they state that at time of order, I receive the items between 5 to 7 days after three weeks of no communication from the company I emailed on the 14/12/2023 and phoned several times. Without an answer. I emailed again. On the 19/12/2023 without receiving a reply chasing my order I again phoned this time a lady answered. I informed her my concerns and a simple question. Would I be received my items before Christmas she could even say yes or no, but was undecided only that she hopes the items would be into them for them to engrave and send out so left me not knowing for certain if I’d be receiving these items. After my unified answer, she passed me to the owner believed to be Christopher Lee. He immediately shouted at me abusively. I wouldn’t give me the chance to explain my situation he just continue shouting and said unless I apologise you can forget having my items I tried to calm him down and ask him to look at my situation. He refused hung up on me again immediately called back, and Christopher Lee answered the phone, I tried to ask him how are you process the refund he just immediately shouted demanding that I apologise. I’m not sure what I’d be apologising for as I am the customer who is waiting for items that been ordered over four weeks ago, he immediately hung up on me again leave me not knowing if I’m receiving my items or receiving a refund. I tried again to call him back but they refused to answer the phone. I’ve contacted my bank to report this as a scam and potential fraud. I hope people have the time to read this review in the hope. Companies like this aren’t allowed to get away with treating people and customers in this manner when a simple email or a firm confirmation when these items would be received. I’ve looked at many reviews for this company and he’ll carry a similar theme rude aggressive behaviour. And putting the phone down when things aren’t going their way they’re happy to take your money but not happy to supply the items and give good customer service.

now just received a reply with complete fabrications and lies. I feel the need to add to this message and review to clarify. There was no mention of him hanging up on me just how his company is not fulfilling their orders again no mission no apology no offer of refund nothing
PLEASE TELL ME HOW YOU ARE GOJNG TO REFUND ME OR ARE YOU SIMPLY GOING TO IGNOR THIS PART AND ANY PARTS YOU CANT ANSWER AGAIN VERY POOR SERVICE

And furthermore maybe if you reply to your email when sent on the 19/12/2023 and also the forms your website customer would have some reassurance

And again just for the record my phone show exact call times.
Ie 1sr 9.50am lasting 10 minutes including speaking to the owner who hung up
2nd call 10.03am lasting 43 seconds when you again hung up after shouting at me
3rd call 10.04 am which you didn’t answer

Please see below of screen shot and how again the dishonesty
Of this company
+44 141
213 9284
mess...
call
video
mail
Yesterday
10:04 Cancelled Call
10:04 Cancelled Call
10:03 Outgoing Call
42 seconds
10:03 Cancelled Call
09:50 Outgoing Call

Again this company should be avoid I email them 3 more times regarding a refund as item never received
I had one reply saying I sign for these item with a signature that’s not mine when raised this with Chris surprise surprise no response but has the time to edit this review with another pack of lies
It look like if they are an honest company you would think I would of received a refund
This platform is the only way I seem to get any sort of communication with this company so let’s hope I receive a refund and I will be able to edit this review again to say this matter is now closed, but I won’t hold my breath because I doubt this will ever be the case. My bank has been informed and the investigating the fraudulent scam and reporting the company and their bank

I was looking for a keepsake for my grandson.
Excellent customer service regarding my enquiries.
Very pleased with the sterling silver cufflinks, plain oval design with small diamond. The engraving on matching tie clip is very easy to read. I have no complaints and would definitely recommend B&B.
Christmas Blessings everyone

Beautiful signet ring as a meaningful gift for a family member - great communication and customer service. Would highly recommend ordering from Badger and Brown!

After leaving my honest review and telling the member of staff how I felt I got a phone call from a member of staff who was being patronising and called me a names and some other nasty things hung up the phone and told me to go and smack my wife around. very professional company this is. I would avoid them at all costs.

I was on the hunt for a pair of cufflinks for my boyfriend's birthday and wasn't sure which company I should go with, but I'm very glad I chose Badger and Brown. They're great quality and arrived on time. I would definitely purchase from them again!

Great selection of personalised gifts, very good customer service, I made an error on my order, after calling this was sorted out quickly. Delivery hassle free.
Would highly recommend.

Fantastic service.
Needed a gift in a hurry that was suitable for my husband.
I had a special date engraved on them to make it that more personal.
Very impressed with the outcome.
From ordering to delivery.

To top it off the gift was gratefully received.
Will be back again.
Thanku B&B

Tried several jewellery stores and could not get the size ring required for my grandsons finger for his 18th birthday present .
Badgerandbrown we’re very helpful and also engraved the ring with his initials on it , and delivery was as promised on time , would use again.

I had very poor dealing with Badger & Brown. I was initially given design work that we advised had change. Based on previous bad reviews we did not want to proceed unless a new mock up was provided. The company would not revise the mock up as they are clearly reliant on mistakes being made hence some of the poor reviews. I would not give this company any money or recommend them.

The online reviews explain the conduct of this owner after posting an honest review.

I was delivered sterling silver cufflinks as a wedding gift for my groomsmen. They were delivered with lots of scratches on the face and generally looked very poor, presumably from the engraving process.

I raised this with the company and they told me ‘sterling silver is a delicate metal’ and I should ‘use a silver polishing cloth, there are lots of tutorials online for this’.

So it is apparently my responsibility to source a polishing cloth and repair goods that have been delivered in a poor condition, when they haven’t even been worn yet.

Maybe B&B should actually perform quality control, rather than sending out products not fit for purpose and pushing responsibility onto their customers.

In reply to Badger and Brown. They have not offered me a return or exchange so they have not seen the goods in person. I provided them clear photos of the damage. The only solution suggested is that I must go and purchase a cloth and buff out the scratches myself. Beware - they are never wrong!

I ordered the guitar plectrum cufflinks in silver to be engraved. The arrived 2 days later and are absolutely delightful! Very shiny and look beautiful in the grey box. Customer service is brilliant: on the phone they advised on a few products I was interested, even weighing them for me, to give me an idea how they were in real life.
Will definitely use B&B for future presents!

Bought 4 pairs of cufflinks recently, all came very quickly and was notified of tracking etc. Had an issue with one due to damage in delivery, contacted the company who replied and sorted issue immediately, very happy with the service and would use again.

Originally happy with the overall quality of the ring, and my issue was with the limited size not matching and customer service side.
When I reviewed this, I was then suddenly contacted by them, this was positive step forward. I was advised they were getting different sizes in and if I would like I get a replacement.... I emailed back confirming that this would be great as the quality of the design was good.... That was in June. Nothing since.
Im not chasing again, that was my issue in the first place. There isn't any more to discuss, and I will seek a replacement elsewhere with another company.

Exceptional customer service and great products! Ordered tax disc cuff links and they managed to personalise them even further by changing the dvla date. Above and beyond - what a company!
Thank you!!!

Wow what a company. Ordered a men’s signet ring but did not have my sons size in sterling silver. so i made a late decision to order the silver version- they engraved it, got it into the post within about 30 minutes and to my door at 11 am on his birthday the very next way. Genuinely I am impressed! super quality too. thank you so much i will buy the sterling silver version when you have it back in stock. C