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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making interactions pleasant and efficient. Many people highlight the excellent service, noting the ease of both buying and selling items, and the high quality of products, which are often described as being in pristine condition and exactly as described. The company's user experience, including quick updates and smooth processes, also receives frequent commendation. However, some customers reported issues with the condition of packaging, specifically mentioning a poor condition Hermes box. A few other people also felt that the staff could improve their customer interaction by being more prepared and less boastful.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the quality of the bags, often... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, highlighting the professional, attentive, and genuinely helpful... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the pristine and mint... See more

User experience

Clients share positive opinions on user experience, describing it as smooth, transparent, and handled with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1. Context • Been to x6 different stores to enquire selling my Mini Lady Dior • Bagista was my final stop recommended by a previous shop 2. First Impression • Attended to ASAP • Hand... See more

Rated 5 out of 5 stars

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or... See more

Rated 5 out of 5 stars

First time I’ve ordered a pre-loved bag as I usually buy brand new and I’m glad I did as I paid less and the Dior lady bag was in Pristine condition as described by Bagista. The bag was well packaged,... See more

Rated 5 out of 5 stars

I sold my bag here few times, Mindy is always helpful with quoting the price and responds quick with my enquiry. She is responsible with any question I asked. Bagista is by far the highest quote in... See more


Company details

  1. Shopping & Fashion

About Bagista

Written by the company

Bagista is your online shopping destination for luxury handbags and accessories.

Bagista aim to provide a platform where fashion conscious individuals can build a community and trusted marketplace to re-cycle their luxury accessories. We offer a carefully curated range of brands and designers, with a focus on Chanel, Hermès and Louis Vuitton.

Bagista strive to offer a selection of both pre-loved and brand new bags, providing our community of bag-lovers with an eclectic mix of one-off pieces to choose from, no matter your preference.

Established in 2014, Bagista has forged a strong reputation for providing exceptional customer service alongside a seamless online service helping clients to buy, sell or swap their unwanted new or pre-loved designer accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. The team was kind & polite, especially Dominykas. Sold my bag faster than expected. One of the best resellers out there, really recommends them, as I been to over 10 stores while trying to get a deal, no one was as amazing as Bagista.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely adore my new Chanel Bag

I absolutely adore my new Chanel Bag. Thank you Bagista. It was very easy to order, communication with Bagista team was super fast and effective. The shipment was very quick. My new bag has all certificates and paperwork. I would definitely be buying from Bagista in the future.

January 25, 2026
Unprompted review
Rated 5 out of 5 stars

Chanel 22 bag

I’m beyond happy with my Chanel 22 bag. The leather is buttery soft, craftsmanship is impeccable, and the bag arrived in perfect condition exactly as shown. Packaging was secure and delivery was prompt. A wonderful buying experience overall. Dominykas is always prompt to reply and extremely helpful to make a decision 😀

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at Bagista UK

Great experience at Bagista UK. Mindy and her colleagues were great help and happy with my purchase for my wife. Fantastic stock and quality available to view and choose from. Thank you.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

I have both purchased and sold with Bagista and have found their service exemplary. When it comes to purchasing you are reassured with all details and photos. When selling after the offer was accepted my money was into my bank within 1 working day. I have recommended to numerous friends and colleagues.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing!!

First time purchasing from Bagista and first designer bag I have purchased preloved I’m so impressed the bag was completely as describe, came swiftly and I love it!! My bag came with a printed authentic certificate that also had a QR code on it in case I need to print the certificate again and came with the physical card from Chanel that matches the number from inside the bag. Would definitely purchase from the website/store again and have already recommended to many friends and family. Thank you so much Bagista as I was able to buy my dream bag and you wouldn’t even know it is preloved!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Simply Amazing

Simply amazing experience selling my luxury bags with Bagista, really professional from start to finish. Communication was clear and consistent, and the team were always polite, patient, and reassuring throughout the whole process. Special thanks to Dominykas and Mindy for making everything so smooth and stress-free. Highly recommended.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

First time customer

My first experience buying from this company, and it was faultless.
I big thanks to Dominykas my SA.
Will definitely purchase more bags from Bagista

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Mindy for her…

I highly recommend Mindy for her exceptional service and professionalism. She is always attentive, reliable, and genuinely committed to delivering the best experience every single time. What stands out most about Mindy is her consistency, no matter the situation, she goes above and beyond to ensure everything is done perfectly.which has led me to buy a couple of bags.
Working with her has made things so much easier for me, and I truly appreciate the care, dedication, and positive attitude she brings to her work. Thank you, Mindy, for always delivering great service. It never goes unnoticed.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I purchased my dream bag yesterday afternoon and it arrived early this morning. The bag is beautiful and exactly as described. Bagista customer Service is excellent (a lovely lady rang me to finalise my purchase to make sure I received it before Christmas). I am very happy!

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great selling experience

Knowledgeable and helpful team. Made the entire selling process smooth and hassle free. Even though my bag took a while to see I can see it regularly promoted on the social media channels and the team actively reached out to discuss potential offers

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

I had an absolutely amazing experience…

I had an absolutely amazing experience selling with Bagista. From the very beginning, their team was incredibly professional, knowledgeable, and supportive. They guided me through every step of the process with clear communication and genuine care, making what could have been a stressful experience feel smooth and effortless.

What truly stood out to me was their attention to detail and their commitment to transparency. They handled my items with the utmost respect and provided honest, fair evaluations, which made me feel confident and valued as a client. The entire process was efficient, organised, and handled with real expertise.

Bagista’s professionalism, integrity, and excellent customer service exceeded all my expectation in all my sales. I couldn’t have asked for a better selling experience, and I highly recommend them to anyone looking for a trustworthy and seamless luxury resale experience.

December 9, 2025
Unprompted review

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