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Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as exemplary, with many people appreciating the personalized and efficient approach, whether buying or selling luxury items. Reviewers are particularly impressed with the quality of the products, frequently noting that items are in pristine condition and exactly as described, often exceeding expectations. However, some people mentioned issues regarding interactions with a staff member and a lack of proper documentation or insurance for their items, which caused concern. Additionally, a few customers noted that the condition of packaging, such as an Hermes box, was poor.

What people talk about most

Product

People report positive experiences with product, often noting that items are exactly as described and in... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, consistently describing it as smooth, professional, and efficient... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising items for being in pristine, mint, or... See more

User experience

Reviewers consistently express satisfaction with the user experience, describing it as smooth, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1. Context • Been to x6 different stores to enquire selling my Mini Lady Dior • Bagista was my final stop recommended by a previous shop 2. First Impression • Attended to ASAP • Hand... See more

Rated 5 out of 5 stars

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or... See more

Rated 5 out of 5 stars

First time I’ve ordered a pre-loved bag as I usually buy brand new and I’m glad I did as I paid less and the Dior lady bag was in Pristine condition as described by Bagista. The bag was well packaged,... See more

Rated 5 out of 5 stars

I have just bought and sold a bag in Bagista and both processes were so easy. I’m delighted with my new bag and my selling experience was equally great. Special thanks to Dominic, who went above and... See more


Company details

  1. Shopping & Fashion

About Bagista

Written by the company

Bagista is your online shopping destination for luxury handbags and accessories.

Bagista aim to provide a platform where fashion conscious individuals can build a community and trusted marketplace to re-cycle their luxury accessories. We offer a carefully curated range of brands and designers, with a focus on Chanel, Hermès and Louis Vuitton.

Bagista strive to offer a selection of both pre-loved and brand new bags, providing our community of bag-lovers with an eclectic mix of one-off pieces to choose from, no matter your preference.

Established in 2014, Bagista has forged a strong reputation for providing exceptional customer service alongside a seamless online service helping clients to buy, sell or swap their unwanted new or pre-loved designer accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service from Bagista again

Great service from Bagista again, this is the third bag I’ve had from them. This time I bought online after talking to Charleen who was very helpful, answered all my questions, and got the bag to me quickly and efficiently.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great as always

I have been selling my bags to this company for many many years, they are very trustworthy and the process is ALWAYS very quick, don’t hesitate to sell to Bagista.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. sent pictures before purchase and answered any of my questions. Arrived in time for my Birthday and is just perfect. Great quality and as described.

November 15, 2025
Rated 5 out of 5 stars

Perfect condition YSL crossbody bag!

First time I'd used Bagista, ordering a small YSL crossbody bag. Came quickly and it is perfect! You wouldn't know it's preloved! All the details included in the box. Great service and would recommend. Will definitely use again. Thank you!

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Found a bag I loved , I had to WhatsApp in the evening and got a prompt response. Bag was held till I completed bank transfer and sent next day .. bag is perfect .. excellent all round .. will use again..

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Whole Experience Breakdown

1. Context
• Been to x6 different stores to enquire selling my Mini Lady Dior
• Bagista was my final stop recommended by a previous shop
2. First Impression
• Attended to ASAP
• Handled my item with care
• Went through proper/transparent/impartial procedures
° Explained each step in detail
° Valued my item reasonably
° Authenticated my item quickly (2-3hours)
3. My offer
• Consignment > 2nd highest amongst options w professional recommendation
• Buy out:
° Cash buy out
° Store credit buy out > housed beautiful pieces to trade for
4. Verdict
I walked out with a mint condition, black, medium, saddle bag in exchange and LOVE IT

Thank you, Mindy ❤️

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great company and excellent service

Very straightforward website to use. The company sent me photos of my bag being packed at every stage which was very reassuring . The bag was sent out immediately and the company followed up with me after to ensure it had arrived. The bag was wrapped beautifully . Very pleased with every aspect of the service I received

October 17, 2025
Rated 5 out of 5 stars

As a returning customer

As a returning customer, I’m continually impressed by the exceptional service — consistently smooth, professional, and effortless from start to finish. I wouldn’t trust anyone else. Highly recommended.

October 24, 2025
Unprompted review

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