1. Context • Been to x6 different stores to enquire selling my Mini Lady Dior • Bagista was my final stop recommended by a previous shop 2. First Impression • Attended to ASAP • Hand... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Bagista
Written by the company
Bagista is your online shopping destination for luxury handbags and accessories.
Bagista aim to provide a platform where fashion conscious individuals can build a community and trusted marketplace to re-cycle their luxury accessories. We offer a carefully curated range of brands and designers, with a focus on Chanel, Hermès and Louis Vuitton.
Bagista strive to offer a selection of both pre-loved and brand new bags, providing our community of bag-lovers with an eclectic mix of one-off pieces to choose from, no matter your preference.
Established in 2014, Bagista has forged a strong reputation for providing exceptional customer service alongside a seamless online service helping clients to buy, sell or swap their unwanted new or pre-loved designer accessories.
Contact info
Unit 15 Trade City Business Park, UB8 2DB, London, United Kingdom
- 02039409822
- info@bagista.co.uk
- bagista.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service and delivery was so quick. The quality of the product is outstanding.
Great service from Bagista again
Great service from Bagista again, this is the third bag I’ve had from them. This time I bought online after talking to Charleen who was very helpful, answered all my questions, and got the bag to me quickly and efficiently.
Great as always
I have been selling my bags to this company for many many years, they are very trustworthy and the process is ALWAYS very quick, don’t hesitate to sell to Bagista.
Great customer service
Great customer service. sent pictures before purchase and answered any of my questions. Arrived in time for my Birthday and is just perfect. Great quality and as described.
Second time sealing with bagista and I…
Second time sealing with bagista and I couldn’t be happier. Thank you
Great experience selling chanel bag…
Great experience selling chanel bag with bagista
Always exceeding expectations
I have made a few purchases and all of them have been delivered quickly, packaged beautifully & always exceeded my expectations. The customer service is superb. Really helpful and considerate.
Great service and products
Thankyou Dominykas for the great service . The parcel was delivered quickly and on time.
Perfect condition YSL crossbody bag!
First time I'd used Bagista, ordering a small YSL crossbody bag. Came quickly and it is perfect! You wouldn't know it's preloved! All the details included in the box. Great service and would recommend. Will definitely use again. Thank you!
It was a really pleasant experience…
It was a really pleasant experience selling my bag through Bagista. The process was simple as well. They are really quick in responding and had kind staff.
Wonderful and effortless experience…
Wonderful and effortless experience selling with Bagista. Emma and the team are very helpful and made the process easy.
Brilliant customer service
Found a bag I loved , I had to WhatsApp in the evening and got a prompt response. Bag was held till I completed bank transfer and sent next day .. bag is perfect .. excellent all round .. will use again..
Good response
Good response, informative and friendly.
Beautiful handbag as described.
Mindy gives me really good advice for…
Mindy gives me really good advice for consignment everything going so smooth!!
All the staff are friendly and professional:)
Hope my bag can sell quickly
Efficient and professional service
Efficient and professional service. Highly recommend
Whole Experience Breakdown
1. Context
• Been to x6 different stores to enquire selling my Mini Lady Dior
• Bagista was my final stop recommended by a previous shop
2. First Impression
• Attended to ASAP
• Handled my item with care
• Went through proper/transparent/impartial procedures
° Explained each step in detail
° Valued my item reasonably
° Authenticated my item quickly (2-3hours)
3. My offer
• Consignment > 2nd highest amongst options w professional recommendation
• Buy out:
° Cash buy out
° Store credit buy out > housed beautiful pieces to trade for
4. Verdict
I walked out with a mint condition, black, medium, saddle bag in exchange and LOVE IT
Thank you, Mindy ❤️
Great company and excellent service
Very straightforward website to use. The company sent me photos of my bag being packed at every stage which was very reassuring . The bag was sent out immediately and the company followed up with me after to ensure it had arrived. The bag was wrapped beautifully . Very pleased with every aspect of the service I received
As a returning customer
As a returning customer, I’m continually impressed by the exceptional service — consistently smooth, professional, and effortless from start to finish. I wouldn’t trust anyone else. Highly recommended.
Always have the best bags here
Always have the best bags here! Quality and service - excellent! Wouldn’t go anywhere else! 100% best
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








