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Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as exemplary, with many people appreciating the personalized and efficient approach, whether buying or selling luxury items. Reviewers are particularly impressed with the quality of the products, frequently noting that items are in pristine condition and exactly as described, often exceeding expectations. However, some people mentioned issues regarding interactions with a staff member and a lack of proper documentation or insurance for their items, which caused concern. Additionally, a few customers noted that the condition of packaging, such as an Hermes box, was poor.

What people talk about most

Product

People report positive experiences with product, often noting that items are exactly as described and in... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, consistently describing it as smooth, professional, and efficient... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising items for being in pristine, mint, or... See more

User experience

Reviewers consistently express satisfaction with the user experience, describing it as smooth, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1. Context • Been to x6 different stores to enquire selling my Mini Lady Dior • Bagista was my final stop recommended by a previous shop 2. First Impression • Attended to ASAP • Hand... See more

Rated 5 out of 5 stars

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or... See more

Rated 5 out of 5 stars

First time I’ve ordered a pre-loved bag as I usually buy brand new and I’m glad I did as I paid less and the Dior lady bag was in Pristine condition as described by Bagista. The bag was well packaged,... See more

Rated 5 out of 5 stars

I have just bought and sold a bag in Bagista and both processes were so easy. I’m delighted with my new bag and my selling experience was equally great. Special thanks to Dominic, who went above and... See more


Company details

  1. Shopping & Fashion

About Bagista

Written by the company

Bagista is your online shopping destination for luxury handbags and accessories.

Bagista aim to provide a platform where fashion conscious individuals can build a community and trusted marketplace to re-cycle their luxury accessories. We offer a carefully curated range of brands and designers, with a focus on Chanel, Hermès and Louis Vuitton.

Bagista strive to offer a selection of both pre-loved and brand new bags, providing our community of bag-lovers with an eclectic mix of one-off pieces to choose from, no matter your preference.

Established in 2014, Bagista has forged a strong reputation for providing exceptional customer service alongside a seamless online service helping clients to buy, sell or swap their unwanted new or pre-loved designer accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

10 out of 10 bag and service!

Amazing service and amazing bags! Love the experience. Super quick delivery and quality packaging!
Bought my Lv bag there the other day and it’s beyond my expectations, I am in love 😻 exactly as described, immaculate condition. Super happy and will be coming back for more! Thanks so much Bagista!

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I came here to buy my first Hermes bag, on the visit I suddenly realised I wanted something different from what they had in stock at that moment. My experience was very smooth thanks to Rai, she solved everything easy and professional, staying in touch with all the updates. Thank you Rai and Bagista

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

This was such an easy and wonderful…

This was such an easy and wonderful experience. This was my first pre-loved item and it was just as described. In my eyes, it was absolutely perfect. Bagista has boosted my confidence in shopping the pre-loved market and I will definitely purchase from them again.

August 14, 2025
Rated 5 out of 5 stars

I have just purchased a beautiful…

I have just purchased a beautiful Chanel handbag from Bagista. I have to say Dominykas was fabulous in providing a great service to me, the handbag was exactly as described and I could not be happier with it. I would definitely recommend this company, I will definitely be using Dominykas and Bagista again. Karen

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Bagista

I have just bought and sold a bag in Bagista and both processes were so easy. I’m delighted with my new bag and my selling experience was equally great.
Special thanks to Dominic, who went above and beyond to help me. Nothing was too much trouble. I highly recommend Bagista if you want authentic, beautifully preserved luxury items.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Second purchase from Bagista

Second purchase from Bagista. Special thanks to Dominykas who assisted with the purchase. Sent me extra pictures and a short video of the bag which helped me make my mind up. Bag is in immaculate condition so really pleased. Not that I want to return the bag but the 7 days refund policy is great peace of mind. Will definitely purchase from them again in the future.

June 21, 2025
Rated 5 out of 5 stars

I recently sold my Hermes Kelly bag…

I recently sold my Hermes Kelly bag through Bagista and I couldn't be more pleased with the experience! From start to finish their team was professional, and made the process incredibly smooth. They provided a fair valuation for my bag and kept me updated at every stage, from receipt to sale. The authentication process gave me confidence, and their expertise in handling high-end luxury items was evident. I received my payment quickly, and the entire transaction was hassle-free. I highly recommend Bagista to anyone looking to sell their luxury bags with ease and trust.

June 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great website for selling my bags and…

Great website for selling my bags and buying too.
Recently I have sold my Chanel bags with bagista and it was a very amazing and fantastic experience with them. They always reply your queries on the same day. It’s a hassle free and smooth easy process of selling with them. Highly recommend this website for the selling. I always sell my bags with bagista because their price quotes are very reasonable and acceptable. Thank you bagista

June 24, 2025
Unprompted review

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