bagnallandkirkwood.co.uk Reviews 26

For a start the staff were very welcoming from the minute we walked through the door (a much better experience compared to where we'd gone an hour earlier). We were looking for advice and guidance. This was given to us in a calm productive way with no hard sales. Tom went above and beyond with no question being too stupid, especially considering the fact that time was getting close to closing.

He allowed us to go away and digest and debate the information with a little more research. They actually steered us away from previous very expensive advice. Our decision was made and we phoned back to finalise on the Tuesday with everything ready for collection Wednesday evening. We picked the purchases up on Friday where we were helped with the setting up.

We have used the equipment now with great success and satisfaction.

Thanks again
Alan and Jane

Richard is very knowledgeable and helpful and their Mail service is usually next day. Can’t fault them. Keep the good work up.

Excellent service order received in very good time....Thank you

Have used this company for sometime now and have always found the guys very helpful on advice and knowledgeaable with regard to air weapons. If you are in need of a part or accessory they will sort it no messing. Long may it last 10 outa 10......Many Thanks

I cannot recommend this shop enough. After multiple and I mean multiple questions that I asked, the advice I got was spot on and professional. Not once did they try to sell me something I was asking about as an extra. Even the expensive stuff. Will be using this shop from now on.

The staff were first class, they told me there may be a back log on the repairs to my rifle and could be as long as the new year. A couple of weeks later I received a call to inform me all repairs had been completed, and at a very resonable price. Excellent service and very helpful staff. I can't praise them enough.

Excellent service easy website super fast delivery

I ordered a seal kit for one of my pcp air rifles but found that the replacement seals for the air cylinder had too small a cross section and didn’t seal, it was as if they were missing, I am an engineer and have fitted hundreds of seals to air and hydraulic systems on submarines which I think makes me the expert, I contacted the company to let them know that I had to fit the old seals to get it to seal, not so much to complain but did think that they would check their supplies, I was told instead that no one else had complained and the conversation ended, I thought no more about it until I tried on a couple of occasions to order other parts to find that I have been blocked from ordering. What wonderful customer service they have

I ordered a stock for my rifle and they called within 10 minutes to check that all my details were correct and he said it would be with me the next day and it was 10/10 service couldn't recommend them more !

Hi
I ordered a new valve for a umarex tornado bb pistol, great communication..
They must use a jet pack because it arrived the day after..I've never had faster delivery apart from Amazon.
Arrived in good packaging..will buy from them again.

Bagnall and Kirkwood are fantastic. Orders are processed and delivered very quickly. I have nothing but praise for this family run company. They've been in the game for some 75 years, if this doesn't tell you something then nothing will.

Fanatic service. Super fast, informed all the way. Website is a must for spares and repairs, plus many other addictions available. Highly recommend, another company saved to my favourites, and to make a first visit when looking for items to purchase. Great prices, easy to use website and payment system. All good. Thanks.

Highly recommended. Orders have arrived the following day. Very knowledgeable regarding my fx impact mk3.

Superquick delivery, and I'm really pleased with my purchase. Thanks guys!

Yet again excellent service, ordered Sunday evening and came back Tuesday to a well packaged item, rapid response, perfect communication and item exactly as described, perfect customer service once again, well happy

It is quite unusual to get good service in this county nowadays, but these guys and girls buck the trend. Once you place an order, you are kept in the loop at every step. And then you get another mail and then the despatch note. And if you mail the spares department for additional info, their response is also excellent. This is a well run business with customer service at its heart. How refreshing.

Hi I ordered a battery charger for my daystate redwolf on the 21/122023 and it arrived onthe 22/12/2923.i am very pleased with the service I received very friendly staff i will use these again in the future and would to wish their staff a merry Christmas and a happy New year.

Very helpful and pleasant staff, great stock and range too. Decent offers. Would recommend.

Credit where Credits due 1st class orderd air cyinder for my A/A s410 Fri afternoon it arrived following day would highly recommend this company 😀

A very positive experience when bought GRS stock for my new rifle. It was unavailable in stock but it was quickly resourced by the shop and sent by ParcelForce. The item was expected to be back in stock middle August but was delivered inside 2 weeks from the time I had ordered it. Excellent. Trustful, professional and reliable online shop.