Baileys Blinds Reviews 352

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, noting their expertise in sales, measurement, and fitting. Many people highlight the excellent quality of the products, finding the blinds to be exactly as expected, well-made, and aesthetically pleasing. The service is frequently described as efficient, seamless, and quick, with many appreciating the smooth process from start to finish. However, some customers also noted issues with customer service, including long waiting times for appointments, damaged products upon delivery, and poor communication regarding delays. A few people experienced problems with the fitting, such as blinds not closing properly or parts falling off, and some expressed dissatisfaction with the aftercare once payment was made.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Product

Reviewers mention positive feedback about product quality and selection. Many customers are very pleased with... See more

Service

Clients share positive opinions on service. Many reviewers praise the excellent and professional service,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality blinds,... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers praise the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe... See more

Company replied

Rated 5 out of 5 stars

As always a very professional experience with Baileys. I have recommended them to family and friends one of whom has already ordered 6 blinds. We are waiting for room dividing shutters. Looking forwa... See more

Company replied

Rated 5 out of 5 stars

Having been disappointed and let down by two other “big name” blind companies, Bailey’s Blinds saved the day and made the whole process (from measuring up to fitting) absolutely seamless and easy. I a... See more

Company replied

Rated 5 out of 5 stars

Excellent sales rep very informative with no hard sell. Blinds are exactly as expected and fit within the hour. The fitter cleared up any mess after himself and was very friendly.


Company details

  1. Blinds Shop

Written by the company

Baileys has been fitting blinds, shutters and curtains in homes across the North East of England for 58 years. Family-run and rooted in craftsmanship, we offer free home consultations, expert design advice and professional fitting throughout County Durham, Newcastle, Sunderland, Teesside and Darlington. Every product is made to measure and installed by our own team. Visit our Spennymoor showroom or book your free consultation at baileys-blinds.co.uk. Call us on 01388 813267.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

352 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good reliable company

Quick estimate quick installation. Good quality purchase

November 28, 2025
Unprompted review
Baileys Blinds logo

Reply from Baileys Blinds

Hi Diane,

Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.

Kind Regards,
Baileys Blinds.

Rated 5 out of 5 stars

Professional service from the start

Professional service from the start. Very helpful and experienced staff. Respected our home. Blinds are perfect, everything we expected and more.
Wide range of blinds to choose from.
Fitted to perfection.
Would highly recommended Baileys

November 27, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Hi Nicola,

Thank you so much for your review, we’re thrilled to hear that you found our service professional from start to finish and that our team respected your home during this process. It's great to know that we met your expectations. your recommendation means so much to us, and we hope to be of assistance again in the future.

Kind Regards,
Baileys Blinds

Rated 5 out of 5 stars

Excellent service

Excellent service, good advice given with choice of blinds and very professional fitting. Would definitely recommend

November 20, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Hi Sue,

Thank you for your kind words. We’re so pleased to hear that you received excellent service and helpful advice when choosing your blinds. It’s great to know the fitting was professional and we met your expectations, we hope to work with you again in the future.

Kind Regards,
Baileys Blinds

Rated 4 out of 5 stars

Prompt reliable service

Prompt reliable service. Quality blinds and reasonably priced. Been using for years.

November 14, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Hi Claire,

Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.

Kind Regards,
Baileys Blinds.

Rated 5 out of 5 stars

Very polite and professional from start…

Very polite and professional from start to end. I will definitely recommend Baileys Blinds to my family and friends. Thank you

November 12, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Hi Mandy,

Thank you so much for your feedback, We’re pleased to hear that you found our team polite and professional throughout the process. Your recommendation means the world to us, and we truly appreciate your support. If you ever need anything in the future, we’ll be more than happy to help.

Kind Regards,
baileys Blinds.

Rated 5 out of 5 stars

Excellent service from the chap who…

Excellent service from the chap who came to measure and the young man who came to fit them lovely blinds would highly recommend this company

November 3, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Hi Geraldine,

Thank you so much for your feedback, we are delighted to hear that you have had an excellent experience with both our estimator and our fitter, your recommendation means a lot to us, and we hope to work with you again in the future.

Kind Regards,
Baileys Blinds

Rated 5 out of 5 stars

Awesome service

October 28, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Hi,

Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.


Kind Regards,
Baileys Blinds.

Rated 5 out of 5 stars

Estimator came on time

Estimator came on time, blinds arrived quicker than I expected and expertly installed.

November 3, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Hi Shirley,

Thank you so much for your review, it really means a lot to us!, we are delighted you are pleased with our service, and we hope to work with you again in the future.


Kind Regards,
Baileys Blinds

Rated 5 out of 5 stars

Second purchse from Baileys Blinds.

Second purchse from Baileys Blinds.
Both experiences good with attention to detail and keen prices.
Fitting service also first class.

October 31, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Hi,

Thank you so much for your review, we really appreciate the feedback, we are delighted that you have had a great experience with ourselves and hope to hear from you again in the future.

Kind Regards,
Baileys Blinds

Rated 5 out of 5 stars

From pricing up to fitting

From pricing up to fitting - no problems. And really impressed on how quick they were fitted. Thank you - happy customer

October 27, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Hi Deborah,

Thank you for leaving us a lovely review. We really appreciate your feedback.

Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Excellent service and product and good…

Excellent service and product and good value for money

October 27, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Good morning James.

Thank you so much for your feedback.

We are happy to hear that you are happy with the service and product and hopefully hear from you again in the future.

Kind Regards, Baileys Blinds

Rated 5 out of 5 stars

Good price and quick installation

Lovely choice of blinds. Good price and installed quickly. We love our new blinds

October 27, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Hi Kellie,

Thank you so much for leaving us a great review. We really appreciate your feedback and are delighted that you love your new blinds.

Kind regards

Baileys Blinds

Rated 5 out of 5 stars

Good service and blinds

The whole process of buying the blinds and having them installed was very easy. Everybody we dealt with was very helpful and the blinds are good quality.

October 17, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Hi Jonahtan,

Thank you. We are thrilled to hear that you're pleased with your new blinds. Should you need anything else in the future, please don't hesitate to contact us.

Kind regards,

Baileys Blinds

Rated 5 out of 5 stars

Replacement Blinds

From initial contact to fitting the process was most satisfactory with all staff members involved being courteous and helpful.

October 23, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Good morning Michael,

Thank you so much for your feedback. We are pleased to hear you had a great experience with us at Baileys Blinds.

Many thanks,
Baileys Blinds

Rated 5 out of 5 stars

Excellent customer service from…

Excellent customer service from measuring to fitting

October 22, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Hi Cath,

We truly appreciate your feedback and delighted to hear that our service was excellent. Thanks again for choosing us!

Kind regards,

Baileys Blinds

Rated 5 out of 5 stars

Easy booking process

Easy booking process, great service and quality blind fitted

October 20, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Good morning,

Thank you for your fantastic review.

We're delighted to hear that you had a great experience with us.

Kind regards,

Baileys Blinds

Rated 5 out of 5 stars

Absolutely fantastic!

Having been disappointed and let down by two other “big name” blind companies, Bailey’s Blinds saved the day and made the whole process (from measuring up to fitting) absolutely seamless and easy. I am thrilled with my new blinds and would recommend Bailey’s very highly indeed!

October 17, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Hi Lyndsay,

Thank you so much for this wonderful feedback. We are pleased to hear you have had a wonderful experience with us at Baileys Blinds and are thrilled to know we have met your expectations with our service, quality and installation.

Many thanks,
Baileys Blinds

Rated 5 out of 5 stars

The staff were all wonderful

The staff were all wonderful from the salesman to fitters and survey staff. They were polite and talked us through each stage
The people on the phone were helpful and kept us up to date through the process, and any issues were fixed straight away

October 16, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Hi Tracy,

Thank you so much for this wonderful feedback. We are pleased to hear you have had a wonderful experience with us at Baileys Blinds, and are thrilled to know we have met your expectations with our service, quality and installation.

Many thanks,
Baileys Blinds

Rated 5 out of 5 stars

Fab service from start to finish

Fab service from start to finish.
Excellent quality blinds. I would highly recommend this company.

September 30, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Good morning Barbara,

Thank you for your review. We are delighted that you have had a wonderful experience with our team, we hope to work with you again in the future.

Kind Regards
Baileys Blinds

Rated 5 out of 5 stars

Efficient great customer service and…

Efficient great customer service and good price

September 30, 2025
Baileys Blinds logo

Reply from Baileys Blinds

Good morning Julie,

Thank you so much for your review! We really appreciate you taking the time to leave us your feedback.

Kind Regards,
Baileys Blinds.

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