Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As always a very professional experience with Baileys. I have recommended them to family and friends one of whom has already ordered 6 blinds. We are waiting for room dividing shutters. Looking forwa... See more
Company replied
Having been disappointed and let down by two other “big name” blind companies, Bailey’s Blinds saved the day and made the whole process (from measuring up to fitting) absolutely seamless and easy. I a... See more
Company replied
Excellent sales rep very informative with no hard sell. Blinds are exactly as expected and fit within the hour. The fitter cleared up any mess after himself and was very friendly.
Company replied
Company details
Written by the company
Baileys has been fitting blinds, shutters and curtains in homes across the North East of England for 58 years. Family-run and rooted in craftsmanship, we offer free home consultations, expert design advice and professional fitting throughout County Durham, Newcastle, Sunderland, Teesside and Darlington. Every product is made to measure and installed by our own team. Visit our Spennymoor showroom or book your free consultation at baileys-blinds.co.uk. Call us on 01388 813267.
Contact info
34 High Street, DL16 6DB, Spennymoor, United Kingdom
- 01388 813267
- sales@baileys-blinds.co.uk
- baileys-blinds.co.uk
4.6
Excellent
353 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Baileys Blinds
Hi Lorraine,
Thank you for your review, we appreciate your feedback.
kind regards,
Baileys Blinds
Very Positive Experience
Polite and helpful staff who kept me informed at all times, as well as a great product that was fitted to a high standard.
June 10, 2025
Reply from Baileys Blinds
Hi Heather,
Thank you for your review! we are delighted that you have had a wonderful experience with our team, we hope to work with you again in the future.
Kind regards,
Baileys Blinds
Amazing service
Amazing service from these guys. My blinds are so smart and well made. Lloyd was so quick and super friendly he was in and out in no time.
May 24, 2025
Unprompted review
Reply from Baileys Blinds
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.
As always give a brilliant service used…
As always give a brilliant service used baileys blinds for over 25 years never disappoint 10 out 10 From me
May 9, 2025
Reply from Baileys Blinds
Hi Linda,
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.
Kind Regards,
Baileys Blinds
Reply from Baileys Blinds
Hi Heather,
Thank you for your review. Happy to hear you are pleased with your new blinds.
Kind regards,
Baileys Blinds
Superb service from start to finish
Superb service from start to finish. Efficient, fast and friendly. Blinds look amazing.Would not hesitate to recommend to others.
May 8, 2025
Unprompted review
Reply from Baileys Blinds
Hi Debra,
Thank you so much for your review, we are delighted you're happy with your blinds.
kind Regards,
Baileys Blinds.
Quality company.
Helpful, friendly, professional, informative staff. Good communication throughout the process. Quality products, well fitted and on time.
April 30, 2025
Reply from Baileys Blinds
Hi Mrs Guy,
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.
kind Regards,
Baileys Blinds
Baileys we're excellent
Dan who fitted the shutters was very efficient and friendly, gave good advice on looking after them, great lad. Service overall from Baileys was excellent staff so helpful and friendly. Definitely recommend Baileys.
April 28, 2025
Reply from Baileys Blinds
Hi Edward,
Thank you so much for your feedback we really appreciate
it. We will be sure to let Dan know you are pleased with his service.
Kind regards,
Baileys Blinds
Great company.
Very happy with my new blinds, from start to finish the service was very efficient. The team are lovely & professional, I will be recommending to friends & family.
April 14, 2025
Unprompted review
Reply from Baileys Blinds
Hi,
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.
Kind Regards
Baileys Blinds
Fantastic service from start to finish
Fantastic service from start to finish. Really impressed with how quick the whole process was. We had a consultation on the Wednesday and by Friday they were fitted, lots of advice given from the staff on styles and colours too. Very happy 😊
April 2, 2025
Unprompted review
Reply from Baileys Blinds
Hi,
We are so thrilled to hear back from you, its great to know you found our advice helpful, we hope to hear from you in the future.
kind regards,
Baileys Blinds
Excellent service
Used Baileys Blinds for years - very friendly service. Sales staff great to deal with & the installer was very quick & tidy. Very happy & would recommend to anyone
April 24, 2025
Reply from Baileys Blinds
Hi Elaine,
Thank you so much for you review, we are pleased to hear that you've had great experiences with our team over the years, we are truly pleased that you would recommend us, we look forward to helping you again in the future.
Kind regards,
Baileys Blinds.
A good product and a great service…
A good product and a great service matched all my expectations.
April 17, 2025
Reply from Baileys Blinds
Hi,
Thank you for your kind review! We really appreciate you taking the time to leave us your feedback.
Kind regards,
Baileys Blinds
No fuss came out measured and listened to what I wanted
Came out fitted me in measured up gave me a good price.within.my budget and were quick to return and instal no mess left a very happy customer
April 7, 2025
Reply from Baileys Blinds
Hi M Craig,
Thank you for your fantastic review! We're delighted to hear that you had a great experience with us.
Kind regards,
Baileys Blinds
Professional and friendly service…
Professional and friendly service delivering good products. The blinds er made, delivered and fitted within the agreed timescale and any problems were resolved quickly and with no fuss. I have used Baileys on a few occasions and would recommend them. My only negative is that they have closed the local branch, as it always good to see finished products
April 15, 2025
Reply from Baileys Blinds
Hello,
Thank you for leaving us a great review. We are so pleased to hear that you had a good experience and hope you enjoy your new blinds. Our only open store is now in Spennymoor, should you wish to visit in the future.
Kind regards,
Baileys Blinds
Absolutely delighted
From the initial enquiry to the sales rep / surveyor and installer I cannot fault them, not forgetting the lady in the office who had to relay my instructions regarding dogs at my property to those that would attend my home.. The design rep discussed my requirements and i got exactly what i wanted, the fitter di a great job in quick time. All in all exactly what it said on the tin. 'A perfect fit' and at a reasonable price, I am absolutely delighted with the end result.
Thank you Baileys
April 11, 2025
Reply from Baileys Blinds
Hello Elizabeth,
Thank you for your wonderful review! We're delighted to hear that every step of your experience, from the initial enquiry to the installation, was perfect. Our team, including the sales advisor, fitter, and office staff, will be thrilled to hear they met your expectations.
Thank you for taking the time to write such a lovely review.
Kind regards,
Baileys Blinds
Simply the best in the north east
A friendly and professional service from Dave the estimator and Dan the fitter.
Dave had a thorough knowledge of his products and was able to help us choose the right blinds for our rooms.
Dan's expertise in fitting made the job look easy.
For quality service and products go to Bailey's, simply the best in the north east.
April 1, 2025
Reply from Baileys Blinds
Hello Liz,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We're delighted to hear that you had a friendly and professional experience with Dave and Dan.
Your recommendation means a lot to us, and thank you for leaving us such a lovely review. If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Baileys Blinds
very pleasant and proficient…
very pleasant and proficient workpeople. Very happy with my blinds.
March 24, 2025
Reply from Baileys Blinds
Hi
Thank you for your review! We're so glad to hear you were happy with both the service and your new blinds.
Kind regards,
Baileys Blinds
A good service
I'm pleased with my blinds and the fitting took no time at all. With my new build property I'm glad that someone who knew how to deal with metal lintels etc was doing the fitting instead of me.
March 28, 2025
Reply from Baileys Blinds
Hi
Thank you for your great feedback! We're so glad to hear you're pleased with your blinds.
Kind regards,
Baileys Blinds
Reply from Baileys Blinds
Hi Helen
Thank you for your feedback! We're glad to hear you’re happy with your shutters and appreciate your recommendation!
Kind regards,
Baileys Blinds
The service was very good from start to…
The service was very good from start to finish and efficient
March 17, 2025
Reply from Baileys Blinds
Hi Moira
Thank you for your kind review! We're glad to hear that the service was efficient and met your expectations from start to finish.
Kind regards,
Baileys Blinds
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.