Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe... See more
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Review summary
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As always a very professional experience with Baileys. I have recommended them to family and friends one of whom has already ordered 6 blinds. We are waiting for room dividing shutters. Looking forwa... See more
Company replied
Having been disappointed and let down by two other “big name” blind companies, Bailey’s Blinds saved the day and made the whole process (from measuring up to fitting) absolutely seamless and easy. I a... See more
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Excellent sales rep very informative with no hard sell. Blinds are exactly as expected and fit within the hour. The fitter cleared up any mess after himself and was very friendly.
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Company details
Written by the company
Baileys has been fitting blinds, shutters and curtains in homes across the North East of England for 58 years. Family-run and rooted in craftsmanship, we offer free home consultations, expert design advice and professional fitting throughout County Durham, Newcastle, Sunderland, Teesside and Darlington. Every product is made to measure and installed by our own team. Visit our Spennymoor showroom or book your free consultation at baileys-blinds.co.uk. Call us on 01388 813267.
Contact info
34 High Street, DL16 6DB, Spennymoor, United Kingdom
- 01388 813267
- sales@baileys-blinds.co.uk
- baileys-blinds.co.uk
4.6
Excellent
353 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Rapid and efficient measuring and…
Rapid and efficient measuring and fitting of high quality blinds.
March 21, 2025
Reply from Baileys Blinds
Hi David,
Thank you for leaving a great review! We truly appreciate your feedback and are so glad to hear you were happy with the service.
Kind regards,
Baileys Blinds
Fast and professional service from…
Fast and professional service from start to finish. Really pleased with my blinds.
March 21, 2025
Reply from Baileys Blinds
Hi
Thank you for your great review! We're thrilled to hear that you're pleased with your blinds.
Kind regards,
Baileys Blinds
White Window Shutters
Ordered window shutters which arrived and fitted in the timescale quoted. Very happy with how they look.
March 17, 2025
Reply from Baileys Blinds
Hi Lynn
Thank you for your lovely review! We're so glad to hear you're happy with your shutters and truly appreciate your feedback.
Kind regards,
Baileys Blinds
New kitchen roller
Arrived on time to measure,very pleasant and friendly also give some.good advice on the style of blind for the room in question,I wasn't ready for installation for quite a.few weeks due to decorating etc but that was no problem I just had to give them a call to arrange install
February 27, 2025
Staff were very helpful,courteous and…
Staff were very helpful,courteous and very professional
From the gentleman(Dave) who measured windows to the guy who fitted them.
Price was very reasonable (not the cheapest quote)but went with baileys due to there professionalism throughout
February 21, 2025
A very professional service
Both the fitter and Dave who measured were very quick and professional.
February 21, 2025
Good experience
Friendly service and good advice.We had not long to wait from measuring to fitting.All inall good service.
January 27, 2025
A good job, well done!
From start to finish, the service we received from Baileys Blinds was excellent. Dave, who came to measure up, was very professional and gave extremely good advice, so that we could make the right choice. The blind was ready sooner than expected and the fitter was polite and completed the job efficiently. We were very pleased with the outcome and thoroughly recommend Baileys Blinds.
February 10, 2025
Reply from Baileys Blinds
Thank you for the kind words, Helen! We're so happy to hear that you had such a positive experience with Baileys Blinds, from start to finish. We'll be sure to pass along your compliments to Dave and the fitter. We're committed to providing excellent service and quality products, so it's wonderful to know we met your expectations.
Thanks, The Baileys Blinds Team
Reply from Baileys Blinds
Thank you for the great review! We're glad to hear that you found our service to be fast, friendly, and tidy. We appreciate your business! Thanks, The Baileys Blinds Team
We are delighted with our Baileys…
We are delighted with our Baileys blinds white shutters they look stunning. Thank you. The service from start to finish was excellent.
January 30, 2025
Reply from Baileys Blinds
That's fantastic to hear! We're so glad you're delighted with your new white shutters from Baileys Blinds. We know how much they can transform a space, and we're thrilled they're looking stunning in your home.
Enjoy!
Thanks, The Baileys Blinds Team
Complete waste of time. …
Travelled miles to visit the Ashington store and couldn’t find it. Turns out all stores apart from Spennymoor closed. Website and web in general not updated. Very poor.
January 27, 2025
Unprompted review
Reply from Baileys Blinds
We are so sorry to hear about your frustrating experience trying to find our Ashington store, Paul. We apologize sincerely for the inconvenience this caused, especially after traveling a distance to get there. You're absolutely right, our website and online information should have been updated to reflect the closure of that location. We are taking immediate steps to rectify this and ensure all online platforms are accurate. We value your feedback and appreciate you bringing this to our attention.
In the meantime, we would love to help you with any blinds needs you may have. Our Spennymoor store is open and ready to assist you, or we can schedule a consultation at your convenience.
Thank you for your patience and understanding.
The Baileys Blinds Team
Poor Quality and Aftersales
We got our curtains and blinds done by Baileys Blinds, 2 years ago. We have had 3 different issues and had to call them out to look at the cost of £80 a time. The last one I said it’s broken with nothing to do with us, to which they came and said it was broken to charge us 80 pound. They said a replacement would be 350 and other companies will do it for about 130. Not happy with the quality of the products or the after sales service.
January 15, 2025
Unprompted review
Reply from Baileys Blinds
Craig, we are very sorry to hear about the issues you've experienced with your curtains and blinds over the past two years, and we understand your frustration with the call-out charges. We appreciate your feedback and will definitely take your comments on board to review our after-sales service and pricing policies. We value your business and want to ensure all our customers have a positive experience with Baileys Blinds.
The Baileys Blinds Team
Great firm to deal with
Quickly arranged a survey for a damaged blind. Made the damaged one secure which was a relief. Arrived on time to fit new blind, which was done very quickly and professionally.
January 23, 2025
Reply from Baileys Blinds
Hi Mrs Kellman,
We truly appreciate your wonderful feedback! If you need any further assistance, we're here to help. Enjoy your new blinds!
Kind regards,
Baileys Blinds
Excellent service
Excellent service at all stages of the purchase, from initial consultation to fitting. The blind is great quality and looks perfect 🤩. Very pleased with the result
January 16, 2025
Reply from Baileys Blinds
Hi Kevin,
Thank you for your brilliant feedback! We're thrilled to hear that our service was excellent. We appreciate you choosing us once again and hope you enjoy your blinds for years to come!
Kind regards,
Baileys Blinds
Efficient quick and easy delivered on…
Efficient quick and easy delivered on time.well done and thankyou
December 20, 2024
Reply from Baileys Blinds
Hi Diane,
We truly appreciate your feedback! We're delighted to hear that our service was great and efficient. If you need any further assistance, we're here to help. Enjoy your new blinds!
Kind regards,
Baileys Blinds
Shop Local with a name to be trusted
Initial visit of sales advisor/expert went well with all measurements taken and any questions answered to our satisfaction.
Fitting of blinds, curtain rails and curtains carried out quickly and efficiently. We are to date very happy with our downstairs day/night blinds and living room curtains. In time we will probably come back to Baileys’ for upstairs blinds- it is good to shop local.
November 25, 2024
Reply from Baileys Blinds
Hi Lynn,
Thank you so much for your feedback! We’re thrilled to hear that you had a positive experience with us from start to finish. It's wonderful that our team was able to help and offer the right options. Enjoy your new blinds!
Kind regards,
Baileys Blinds
Would definitely recommend …
We have used Baileys Blinds several times over the years and we have always been very pleased with them-
Excellent service, prompt response
Staff professional
Good range of blinds and explanation of the options for our windows
Appointments for measuring up and for fitting were made at a time convenient to us
I would have no reservations about recommending Baileys Blinds to others
November 20, 2024
Reply from Baileys Blinds
Hi Katy,
Thank you for your brilliant feedback! We're thrilled to hear that our service was excellent from start to finish. We appreciate you choosing us once again and hope you enjoy your blinds for years to come!
Kind regards,
Baileys Blinds
Happy Dave & Sue
Wait for delivery was a little longer than we hoped but now our shutters are fitted it was well worth it. The fitter was fantastic clean job and such a nice helpful chap will recomend Baileys to everyone we know.
December 16, 2024
Unprompted review
Reply from Baileys Blinds
Hi David,
Thank you so much for your wonderful feedback! We are extremely pleased that you are delighted with your shutters and we truly appreciate the kind words!
Kind regards,
Baileys Blinds
Good quality blinds and prompt delivery…
Good quality blinds and prompt delivery and fitting.
December 18, 2024
Reply from Baileys Blinds
Hi Stanley,
Thank you for your feedback! We're thrilled to hear that our service was efficient. We appreciate you choosing us and hope you enjoy your blinds for years to come!
Kind regards,
Baileys Blinds
Vertical and roller blinds
Blinds fitted very quickly by the polite fitter. They look great and finish the room. Very pleased with purchase and would recommend Baileys to others.
December 17, 2024
Reply from Baileys Blinds
Hi Rosetta,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you were impressed with our service and quick fitting. Your loyalty and kind words mean a lot to us, and we look forward to serving you again in the future.
Best regards,
Baileys Blinds
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