Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As always a very professional experience with Baileys. I have recommended them to family and friends one of whom has already ordered 6 blinds. We are waiting for room dividing shutters. Looking forwa... See more
Company replied
Having been disappointed and let down by two other “big name” blind companies, Bailey’s Blinds saved the day and made the whole process (from measuring up to fitting) absolutely seamless and easy. I a... See more
Company replied
I recently purchased blinds for my new home, and Bailey’s have been incredibly helpful throughout the process. They were able to arrange an initial consultation around my busy work schedule and the fi... See more
Company replied
Company details
Written by the company
Baileys has been fitting blinds, shutters and curtains in homes across the North East of England for 58 years. Family-run and rooted in craftsmanship, we offer free home consultations, expert design advice and professional fitting throughout County Durham, Newcastle, Sunderland, Teesside and Darlington. Every product is made to measure and installed by our own team. Visit our Spennymoor showroom or book your free consultation at baileys-blinds.co.uk. Call us on 01388 813267.
Contact info
34 High Street, DL16 6DB, Spennymoor, United Kingdom
- 01388 813267
- sales@baileys-blinds.co.uk
- baileys-blinds.co.uk
4.7
Excellent
357 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality blinds and prompt delivery…
Good quality blinds and prompt delivery and fitting.
December 18, 2024
Reply from Baileys Blinds
Hi Stanley,
Thank you for your feedback! We're thrilled to hear that our service was efficient. We appreciate you choosing us and hope you enjoy your blinds for years to come!
Kind regards,
Baileys Blinds
Vertical and roller blinds
Blinds fitted very quickly by the polite fitter. They look great and finish the room. Very pleased with purchase and would recommend Baileys to others.
December 17, 2024
Reply from Baileys Blinds
Hi Rosetta,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you were impressed with our service and quick fitting. Your loyalty and kind words mean a lot to us, and we look forward to serving you again in the future.
Best regards,
Baileys Blinds
Very nice staff
Very nice staff, knowledgeable about the product. Extremely happy with my new blinds
December 12, 2024
Reply from Baileys Blinds
Hi Elizabeth
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future. Enjoy your new blinds!
Kind Regards
Bailey's Blinds
Professional
Slight mishap with the deivery of the blinds but re tified very quickly
Installed quickly and professionally
Would certai ly recommend this company
December 10, 2024
Reply from Baileys Blinds
Hi Dave
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future. Enjoy your new blinds!
Kind Regards
Bailey's Blinds
From the Great service and expertisestart Dave's presentation…
From the start Dave's presentation taking us through our needs and choices, measuring up and detailling the stages up to installation were spot on and then Scott's professionalism and expertise were superb - quick and expert in fitting the blinds with explanations on function and safety. We highly recommend Baileys Blinds toanyone
November 29, 2024
Reply from Baileys Blinds
Hi Brian
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future. Enjoy your new blinds!
Kind Regards
Bailey's Blinds
5 star Baileys Blinds…
I have dealt with Baileys Blinds for many years purchasing different styles of blinds, so had no hesitation in using them again. They were as always very efficient,helpful and pleasant from start to finish,and again supplied me with quality blinds. I would not use any other firm.
December 3, 2024
Reply from Baileys Blinds
Hi Joan,
We truly appreciate your amazing feedback! We're delighted to hear that our service was excellent form start to finish. If you need any further assistance, we're here to help. Enjoy your new blinds!
Kind regards,
Baileys Blinds
Quality blinds at a competitive price
Had the blinds in now for 2 months. They work well and I am very pleased with them. The installation process was quick and professional. I would definitely recommend.
October 15, 2024
Reply from Baileys Blinds
Hi Stephen,
Thank you for your feedback! We're thrilled to hear that our service was excellent. We appreciate you choosing us and hope you enjoy your blinds for years to come!
Kind regards,
Baileys Blinds
The staff that attended on both…
The staff that attended on both occasions were very well mannered and friendly
December 3, 2024
Reply from Baileys Blinds
Hi Irene,
We truly appreciate your amazing feedback! We're delighted to hear that our service was excellent. Thanks again for choosing us!
Kind regards,
Baileys Blinds
My Shutters Are Perfect!
This is the first time I have used Baileys but definitely won’t be the last! I ordered shutters, after being given a reasonable quote, back in July. Admittedly, they did take longer to arrive than anticipated due to shipping problems, but Baileys kept me informed of the situation. From the salesman coming to measure up, and to the guy fitting my shutters (sorry can’t remember names) everything ran smoothly. I’m very happy with the result. Highly recommended!
November 21, 2024
Unprompted review
Reply from Baileys Blinds
Hi Eileen,
We truly appreciate the wonderful feedback! We’re thrilled to hear that you had a positive experience with us and are delighted at how happy you are with your shutters!
Kind regards,
Baileys Blinds
Reply from Baileys Blinds
Hi Joyce,
We truly appreciate your amazing feedback! We're delighted to hear that our service was excellent. Thanks again for choosing us!
Kind regards,
Baileys Blinds
Very competitive price and excellent customer service…
Very competitive price and excellent customer service from the office staff and fitter, would recommend.
October 23, 2024
Reply from Baileys Blinds
Hi Jessica,
We truly appreciate your amazing feedback! We're delighted to hear that our service was excellent. Thanks again for choosing us!
Kind regards,
Baileys Blinds
Super service
Super service, the salesman arrived on time and was pleasant and helpful,
We placed an order it took 3 weeks for the blinds to be made, the exact time frame we were told,
The fitter arrived on time, worked quickly and cleanly and was very friendly.
Would highly recommend them
November 21, 2024
Reply from Baileys Blinds
Hi Pauline,
Thank you so much for your lovely feedback! We’re delighted to hear that your journey from measuring to fitting was a positive one and we truly appreciate the kind words!
Kind regards,
Baileys Blinds
Excellent reputation and have used…
Excellent reputation and have used Baileys Blinds before.
November 22, 2024
Reply from Baileys Blinds
Hi Mary,
Thank you for your feedback! We're delighted to hear that our service was excellent. We appreciate you choosing us and hope you enjoy your blinds for years to come.
Kind regards,
Baileys Blinds
Reply from Baileys Blinds
Hi Brian,
Thank you for your feedback! We’re so pleased to hear that you had a great experience and that you're happy with your new blinds. We appreciate you choosing us!
Baileys Blinds
Reply from Baileys Blinds
Hi Sarah,
We truly appreciate the wonderful feedback and we're delighted that you had an amazing experience with our team.
Kind regards,
Baileys Blinds
Excellent service and great fitting
Great services from start to finish definitely would use Bailey’s again
November 11, 2024
Reply from Baileys Blinds
Hi Debbie,
Thank you for your feedback! We're delighted to hear that our service was excellent and should you need any further assistance, we're here to help. Enjoy your new blinds!
Kind regards,
Baileys Blinds
The blinds were Installed quickly and efficiently
The blinds were Installed quickly and efficiently. The fitter cleared all the rubbish and tidied up.
Very pleased with my new blinds really brighten the room.
November 8, 2024
Reply from Baileys Blinds
Hi Lorraine,
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are pleased with your new blinds.
Kind regards,
Baileys Blinds
Amazing service from start to finish
Amazing service from start to finish. Beautiful roller blinds amazing quality and thick. baileys Technion that installed (Dan) definitely went above and beyond to install them and I could not be more happy with your service definitely will be a repeat customer for my upstairs 😀
November 7, 2024
Reply from Baileys Blinds
Hi Sarah,
We truly appreciate your lovely feedback! We're delighted to hear that our service was excellent. Enjoy your new blinds!
Kind regards,
Baileys Blinds
Brilliant service. I bought vertical blinds from Bailey's…
I bought vertical blinds from Bailey's because I wanted to buy locally & I have used them once before with great results. I was not disappointed. From first phone call to completion the staff were excellent. The fitter on the day, Dan, was super fast, efficient, helpful & understood our needs without question. The end result is exactly what I wanted & within a very small budget. I can certainly recommend them.
October 30, 2024
Reply from Baileys Blinds
Hi P.Hardy,
Thank you so much for your lovely feedback! We’re delighted to hear that your journey from measuring to fitting was a positive one and we truly appreciate the kind words!
Kind regards,
Baileys Blinds
Great product and customer service
Great product and customer service. Salesman listened to what I wanted, asked questions and provided options. The fitter was quick and efficient. Blind fits perfectly and looks great. Bought a vertical blind.
October 29, 2024
Reply from Baileys Blinds
Hi Mr Hunter,
Thank you so much for your feedback! We’re thrilled to hear that you had a positive experience with us. It's wonderful that our team was able to help and offer the right options, and we're glad you’re happy with your new vertical blind. We’ll be sure to pass along your kind words.
Kind regards,
Baileys Blinds
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.