Bairstoweves Reviews 

We had a very disappointing experience with Bairstow Eves in Walthamstow.

After submitting our offer, we were told that the process involved formally confirming receipt and keeping us updated, including giving us the opportunity to increase our offer if another bid was received. Unfortunately, this did not happen.

We spent the entire week chasing for updates, as no communication was proactively provided. We were not given confirmation that our offer had been formally presented, nor were we kept informed of developments as advised during the viewing.

After repeatedly following up ourselves, we were eventually told that the seller had decided to go with a developer. While we understand that sellers can choose whichever offer they prefer, the lack of communication and failure to follow the stated process was extremely frustrating and unprofessional.

Based on our experience, we would not recommend using this branch and found the service to be utterly disappointing.

I would strongly discourage anyone from renting student property through Bairstow Eves based on our experience at 14 Devonshire Promenade this year. During the middle of winter, our house was left without heating for three weeks, which is completely unacceptable, especially in freezing conditions. We were initially told we would receive compensation for this, but that promise was later withdrawn without proper explanation.

To make matters worse, one of my housemates was seriously ill with sepsis during this period and couldn’t safely stay in the house because of the lack of heating. Despite being aware of this, the issue was still not resolved with any urgency or concern for tenant wellbeing.

Now we are dealing with yet another issue: our WiFi — which is included in our rent — has stopped working. Instead of resolving it, we’ve been told the landlord is refusing to fix it. The agency has been extremely unhelpful and has made little effort to advocate for tenants or ensure the problem is addressed.

Overall, communication has been poor, maintenance issues have been handled slowly or not at all, and we feel completely unsupported as tenants. This has been a stressful and frustrating experience, and I would not recommend Bairstow Eves to students looking for reliable accommodation management.

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

This is the worst agent, avoid them at all costs. They are a complete shambles, they charge through the nose, and really haven't got a clue.

Sittingbourne office.
I currently let my property through this excuse of a letting agent. I have been trying to speak to someone in branch for two weeks. I have left multiple messages and sent several emails, to which I have had no reply. I have important things to discuss with regards to my property, but I am being constantly ignored. I pay for a service which does not exist. Avoid this letting agent at all costs!

I sold a place through Bairstow eves in Croydon and they were responsive, helpful and professional throughout the process, and actually managed to get the sale over the line when other estate agents had failed. Would definitely recommend.

⭐⭐⭐⭐⭐
Emily Bradley, Senior Sales Negotiator at Bairstow Eves, has been absolutely fantastic. She helped us both rent a property and buy a property, and managed everything seamlessly. Emily was professional, friendly, and extremely organised throughout the whole process.

Her communication was excellent, she explained everything clearly, and she was always quick to respond to any questions. Having her support made what could have been a stressful process feel smooth and straightforward. We felt very well looked after from start to finish.

I would highly recommend Emily from Bairstow Eves to anyone looking to rent or buy a property.

⭐️⭐️⭐️⭐️⭐️

I had a great experience working with this agency throughout the purchase of 6 Sains. The whole process was handled professionally, with clear communication and support at every stage.

The team was always responsive, helpful, and made sure everything was explained clearly, which made the transaction smooth and stress-free. I really appreciated their guidance and efficiency from start to completion.

I would happily recommend them to anyone looking to buy or sell a property. Thank you for the excellent service!

My wife and I are new to this country, and finding a home was a long and difficult journey for us. We visited many letting agencies, but unfortunately, none of them were very supportive or helpful. Eventually, we decided to give Barstow Eves Southend a try, and that decision truly made all the difference.
We were looked after by Sharna Greenfield, who was absolutely wonderful. She showed us the property and guided us through every step of the process with professionalism, patience, and genuine care. As newcomers, we had very little knowledge and often contacted her with even the smallest questions, yet she was always kind, responsive, and reassuring. She handled everything flawlessly and made the entire experience stress-free for us.
We are incredibly grateful to Sharna and the whole Barstow Eves Southend team for helping us secure our home. Their support meant so much to us, and we honestly couldn’t have asked for better service. We highly recommend them to anyone searching for a home in the UK.

My husband and I are new to this country, and we struggled for a long time to find a home. We visited many letting agencies, but none of them were very helpful. One day, we decided to take a chance and visit Bairstow Eves Southend, and that decision changed everything.
From the very beginning, the team was unbelievably supportive. We first spoke with Nick, who carefully took our details and advised us on how to proceed with the application. He explained everything clearly and set everything up for us.
Later, he introduced us to Sharna Greenfield, who was absolutely amazing. She showed us the property and managed every step of the process with great care and professionalism. As newcomers, we didn’t know much and often called her for even the smallest questions, but she was always kind, responsive, and incredibly helpful. She handled everything perfectly.
After eight months of struggle, we finally moved into our new home. We are so grateful to Sharna, Nick, and the entire Bairstow Eves Southend team for making this possible. They truly are the best in the UK, and we highly recommend them to anyone looking for a home.

Lack of transparency, poor communication, and no meaningful mortgage advice

Timeline:

August – I attended a viewing for a shared ownership development. Despite asking multiple times, I was not provided with any cost breakdown (rent or service charge). I was simply told to submit my documents to the in-house broker, Lara, to “run affordability”.

No explanation was given as to:
• what affordability criteria were being applied, or
• how the assessment would be carried out.

The outcome came back as “unaffordable”, without any supporting figures or explanation.

Later in August – I attempted to view a full-ownership property advertised at £200,000. On the day of the viewing, I was informed that the lift was broken. Instead, I was offered the option to view a £280,000 property requiring significant works, which was not comparable and which I declined.

To view any further properties, I was again required to go through the same broker.

I resubmitted my documents (for the second time).

Mortgage “advice” received consisted of a 6-line email outlining figures that are freely available on public comparison websites. No analysis, no documentation, no explanation.

When I asked for standard broker documents routinely provided in regulated advice — such as:
• ESIS / KFI
• interest rates used
• product fees
• lender comparison
• affordability rationale

there was no response for over a month.

After this prolonged silence, I was told that the lack of response was due to their “system being down”. This may be an acceptable excuse in a casual setting, but it is not appropriate for a regulated professional, particularly where financial advice and major life decisions are concerned.

When chased further, the broker attempted to rewrite the narrative by asking for updated payslips, despite the fact that I had already supplied my documents twice and had received no substantive advice in return. I declined to resend documents for a third time without first receiving the documentation that should already have existed.

August–December – It eventually transpired that no documents had been produced at all, other than a single Agreement in Principle (which any applicant can obtain online themselves in under 10 minutes).

Shared ownership price list – After querying this repeatedly, I finally received the price list four months later. It only contained 3-bedroom properties, despite the fact that I had never applied for a 3-bed. How affordability had been assessed against properties I never sought remains unexplained.

The affordability criteria and calculations have never been disclosed.

Finally, when I asked for a link to leave a review, that email was also ignored.

By way of comparison, I subsequently approached an independent broker. Tailored, documented advice was provided within 2 days, and a suitable mortgage offer was issued within 2 weeks. The difference in professionalism, transparency, and competence was stark.

⸻

Transparency: 0/5
Service: 0/5

If you are comfortable with vague answers, long periods of silence, and excuses when basic questions are asked, this may be acceptable.
If you expect transparency, proper documentation, and regulated mortgage advice, do not waste your time with these people.

Amazing service, highly recommend, Ella and Kirsty at the Mansfield Branch on 38a West Gate give a great service, thank you, A ++++++++++++ review

Fantastic Service!
Wow, where do I start ?.
My elderly parents have just used Bairstow Eves Coleshill , to sell their house, and the experience has been outstanding. From day one, Sam, Karen, and David were brilliant—patient, clear, and supportive, explaining everything in simple terms for my parents, who hadn’t moved in 63 years. Nothing was ever too much trouble.
I would highly recommend.
Keep up the great work!

Mansfield Branch - could not have been more helpful, professional and thorough.
From valuation by Lauren - exceptionally dynamic, honest and straightforward - to the kindness and efficiency of Amber and the team in the office, I was shepherded through the process with regular updates, timely advice and polite, friendly communication throughout. Would recommend without hesitation

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Terrible experience!!!

Barking and Dagenham Branch.

I went to see a property in Barking and Dagenham with the sales consultant called Libby Young on Friday, Barking and Dagenham branch. I viewed the property and within the hour put an offer. Libby said she spoke to the vendor and she was happy with my offer and that Libby will call me on Monday. Libby also referred me to her colleague in the lettings team to get a quote for letting the property which I did and Libby's colleague also sent me a quote for renting the property with them. Yesterday at 18:17pm (out of hour's) I receive a call to say the vendor has accepted another offer. To no account did I get a call from Libby or the Manager to discuss the offer further, although Libby said her Manager contacted me. No calls, or emails received. Scanned my inbox entirely. Just received a letter to say my offer had not been accepted. I find this terrible!!! I was completely mislead all the way and there doesn't seem to be no trust or honesty with this agent. I myself work in the industry and have done so for over 18 years but to mislead people unethically is not right. I am a committed buyer that has provided an AIP and POD so the agents know I am a serious buyer. Not only this, but this is the second time, this has happened with them to the point you lose trust and believe in anything they say. Terrible terrible.

Do not use them.. please !!! They lie to you and push the price up by playing buyers off against each other.

Complete incompetence across the board. Takes 10 days to get a response to an email and even then you have to call to get them to read it.
They held our deposit hostage for over a month with no good reason other than that they were slow answering their emails.
Absolutely steer clear if you possibly can.

Georgia from bairstow eves sales and lettings Nottingham has been amazing all through my journey in finding a new home. She kept me in the loop daily and for everything finalised as soon as she could without any delays. Couldn’t fault her performance and would highly recommend to anyone looking for an estate agent!

Bairstoweves Beeston

They keep finding tenants who either damage your property or refuse to leave. When I called to get a solution they purposely avoid the calls and send an email and say they’re too busy. This is my property, they act like it’s nothing. Then they gas light you by saying they’ll call back and when you call and finally get through, they say they’re too busy to call back. Out of frustration, I obviously cried, to which one of their colleagues said ‘why is she crying over this’ in a nasty tone and loud. The person on the phone started denying someone even said that and then when she realised how loud it was she changed her story and said she doesn’t know who said it. When I said I want a formal apology, she then said she’ll speak to that person. Why lie? Just take accountability. Toxic people.

We’re property developers and recently worked with Bairstow Eves Enfield, specifically Jay and Ben, to sell 10 properties. From start to finish, they delivered an outstanding service. Their professionalism, communication, and commitment were excellent throughout the entire process.
Jay and Ben were proactive, kept us fully updated, and handled every stage of the sales smoothly and efficiently. They clearly know the local market well and went the extra mile to achieve great results for us.
We couldn’t be happier with the outcome — all properties sold successfully and without unnecessary delays. Highly recommended to anyone looking for a reliable and experienced sales team in Enfield!