Baked Earth  Reviews 80

We decided to replace some of our vinyl floor tiles with something better looking & also more durable. After some research we settled on terracotta tiles and we ordered our 16m2 of Rustic Presealed Terracotta Hexagonal Tiles 15 x 15 x 2cm from Baked Earth to cover our kitchen & upstairs bathroom. The tiles arrived packed 5 in a box, on a pallet which was dropped in front of our house. Considering the quantity I was impressed to only find 2 cracked tiles in a box which I managed to cut & use anyway. It was a lovely DYI job installing these tiles (I've never tried it before) & the finished product looks amazing! P.S. Really glad we went for the pre-sealed terracotta tiles as the floor was ready to use 3 hours after grouting!
Great product & great service from Baked Earth! Thhank you!

Purchased 20m2 of the Rustic Presealed Rectangular Terracotta Tiles and could not be happier with them. They are laid in the kitchen and look fantastic.

I had a few after care questions once the tiles had been laid, and Baked Earth were more than happy to help.

On both occasions I have used Baked Earth they have been very helpful in helping get exactly the right tiles, and on the second occasion, particularly, they went out of their way to get the right solution. This is really excellent service.

I ordered some terracotta tiles through this company and they looked just as good in real life, I had a couple cracks in some and they were replaced no problem with good communication throughout

Great customer service and quality product. Andrew at Baked earth helped with all my questions, was patient and friendly.

I have been very impressed with Baked Earth from my first enquiry through to delivery of the tiles I chose. Their customer service was fantastic - very quick to respond to emails, always friendly and professional and knowledgeable. They were happy to schedule delivery when it suited my landscapers and the delivery arrived on time. The tiles were as expected and look great. I would definitely recommend Baked Earth. Thank you!

It’s the first time I ordered with them, the terracotta tiles were of very good quality and looked beautiful once laid. Had few of them broken during delivery, but they have a very efficient customer service team who were happy to replace all of the broken tiles

As a rule I dont write reviews but felt I need to give credit where credit is due.
Despite always having a number of reservations of using a Company I knew very little about I would highly recommend Baked Earth to anyone. Service was attentive and responsive and the team were very friendly despite my ignorance in laying tiles externally. The order came as indicated at time of purchase and they even agreed to send some ahead of time so I was able to commence laying a front path ahead of starting the courtyard. The tiles themselves were excellent. These are cley so need a bit of love when laying and are fragile until laid. A good few of the tiles had broken in transit but there were sufficient additional extras added to the order to compensate. The pattina of the tiles is amazing. Dont expect uniform. Each tile tells a storey. I grouted using Sika fastfix and complimented the tiles wells.
A big thanks to the team. If you are in any doubt about using Baked Earth, if you have the same experience as I had you will be pleased with how easy it is to work with these people.
A big thank you to the team.
Paddy

Very good communication, fast and efficient, the product is a rustic product but of very good quality, some tiles were broken due to transport, it is inevitable, it is important to consider an extra percentage, as should be done when buying tiles of any kind. Very happy with the final result, it is not easy to find this type of product everywhere.

Excellent service. Good quality, delivered on time and so happy with the end result.

I love this company. They sell quality product, deliver excellent service & care about consumers. The kerbside delivery is a problem for me as I can’t lift heavy tiling so it’s been quite stressful. Other than this five stars.

Excellent tiles and perfect customer service. Ahad from Baked Earth has kept me informed at all times during the buying process, has answered all of my questions and offered advice. The delivery was on time and efficient and there has been zero wastage of tiles. Wouldn’t hesitate to buy from Baked Earth again.

Highly recommend Baked Earth. High quality terracotta tiles and good communications throughout from ordering to delivery. I called several times during the process and always received very helpful advice and support.

Amazing company
Great service Great product and lovely people
Would thoroughly recommend

Nikki King CBE

I have found Baked Earth to be most helpful from initial enquiries on the telephone through to ordering with excellent advice regarding the installation and sealing of my outdoor patio.With delivery prompt.In all I am extremely pleased with the product .

Great service throughout the whole process of ordering to delivery and even after care for my tiles! Not only did my tiles come in good packaging and in time for my project but Baked Earth had the curtesy to also provide spares in case any had broken- free of charge!

Delivery updates and instructions on storage were also given, making the whole process of ensuring the safety and quality maintenance of my order much easier. Would highly recommend and order again in the future!

Throughout the whole ordering and delivery process the customer service of Baked Earth continued to offer a great degree of professionalism in regard to my delivery and offered insight into any queries about the tiling process/aftercare.
My ordering process was made easy with the customer friendly website and the tiles delivered had lived up to my expectations of quality claimed by the company!

Made an order for Rustic Herringbone Terracotta.

Arrived poorly packaged, with the majority of tiles in every single box cracked.

Kindly asked for a collection and refund to be arranged, and they said we must send the goods back at our own cost.

Now having to take this up with trading standards.

We dealt with Carol at Fired Earth and have to say she was amazing at helping us source and supply our beautiful tiles for our bathroom. We couldn't be happier with the outcome. Will definitely be going back to do the rest of our downstairs. Thank you Carol!!!

Great kindness shown when Baked Earth replaced 20 tiles, free of charge, after original order was stolen!