Balance by bistroMD Reviews 145

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

The food quality is not very good... The pork tenderloin and turkey sausage was rubbery, egg-based breakfast entrees were watery, in general, just unappetizing food. You'll lose weight because you w... See more

Rated 3 out of 5 stars

I enjoyed the offerings when I first tried BistroMD a couple years ago. I guess my taste in food is just a bit more simple than the target for this program. Almost all of the previous meals includin... See more

Rated 1 out of 5 stars

Food arrived rotten. Unlike previous frozen food delivery I tried, they seem to have done the barely minimum to try and keep the food frozen. Package was in transit for several days in middle of the s... See more

Company replied

Rated 3 out of 5 stars

The food is very good, but my concern is whether it is non-GMO. This is very important as far as quality because when I prepare my own meals, I make sure it's mostly organic and not treated with horm... See more

Company replied

Company details

  1. Restaurants & Bars

Information provided by various external sources

For healthy, chef-prepared meals at your convenience, Balance by bistroMD offers a flexible home-delivery meal service without any minimums or memberships.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

145 reviews

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Rated 5 out of 5 stars

The Best of them all!

I have tried them all, Balance by Bistro MD, Freshly, and New Vision. In my opinion, you win hands down! Better selection, better tasting meals, better pricing and free shipping!
Very interesting that you are based in Florida, however, my meals are shipped from your kitchen in Dayton, Nevada about forty miles from Reno!
Keep up the good selection and add more which I know you will continue!

April 17, 2018
Unprompted review
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Reply from Balance by bistroMD

Thank you for the kind words, Whitney! We appreciate your advocacy and thank you for shopping with us!

Rated 5 out of 5 stars

Love the meals

Love the meals. Full of flavor and a balanced meal. So easy for a fast pace lifestyle and great if you are on a diet. This takes all the stress away from counting calories.

April 17, 2018
Unprompted review
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Reply from Balance by bistroMD

Thank you for sharing your experience, Rita! We're thrilled that Balance by bistroMD is making life a little easier for you! Thank you for shopping with us!

Rated 3 out of 5 stars

I threw away four new meals that were…

I threw away four new meals that were not good, but I kept the ones I liked. I tried to eat new meals so that I can vary food choices, but I will remain true to the meals that are best! Thank you!

April 13, 2018
Unprompted review
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Reply from Balance by bistroMD

Thank you for your feedback. We understand that everyone has different tastes and preferences which is why we offer a wide variety on our menu. We hope that you continue to enjoy your entrees from Balance by bistroMD. Thank you for shopping with us!

Rated 5 out of 5 stars

10 Months and Still a Customer

First and foremost, Balance by BistroMD works. I’ve lost 10 pounds in the last month. And the food is pretty good. That should give them 5 stars.

Second, everyone you will deal with at the company is extremely pleasant. That should result in those 5 stars being carved in stone.

BUT…
Their inventory management is terrible. They update what is available on Mondays but there are times when I order late because I am sure they haven’t updated yet. Last week, for example, there were 81 lunches/dinners available. This week there were 66. Plenty of entrees had sold out but not a single one was added (although a few snacks were.) I have diabetes which dropped the number I could choose from to 38.

As a result, I have to spend much too much time every week trying to find enough items I’d like to order. (This is what brings it down to 4 stars.)

As I said, the food is pretty good. Out of the 38 entrees I have ordered so far, 12 (32%) have been excellent and I order them every week they are available. 15 (39%) were good enough to reorder, some frequently. While I would rate the remainder as “edible” I know they might well be someone else’s favorite. Not everyone likes the same things.

I do have a problem with lack of variety in the side dishes. I know any diet plan will include lots of broccoli and cauliflower and maybe the large number of dishes with okra is a result of the company being based in the South. But I know there are squashes, delicious ones, other than zucchini. (The menu also includes plenty of green beans, carrot and potatoes.)

Edit: I wrote the above in April. I had been using Balance (the a la carte version) for a couple of months. It's now December. I order from Silver Cuisine by bistroMD now (the same food but the program has an AARP tie-in). My one major complaint was the inventory management and that got fixed a few months ago (I waited to make sure it wasn't a fluke). The food is still excellent and the selection is plentiful. (I'm talking about the lunch/dinner menu. There are quite a few breakfasts I like but I'm relying on them less. The only snacks I love are the cheesecakes.)

There are cheaper programs elsewhere and I've tried several of them. The food is, by and large, edible but that's not good enough after a couple of months. I never lasted this long using any of them.

And I've lost over 50 pounds.

April 13, 2018
Unprompted review
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Reply from Balance by bistroMD

Hi Jane, thank you for your feedback and kind words! We're glad that you've enjoyed your experience and entrees from Balance by bistroMD. Our team is always working on improving your experience and the items that you've addressed in your review. We hope that you continue to love your entrees and thank you for shopping with us!

Rated 4 out of 5 stars

Tasty meals and great customer service

Tasty meals and great customer service. My only downside so far is that you plan out your meals, get the order placed and then they can't deliver certain items. Most people are preparing meals for certain days and require the exact number of meals. So instead of just issuing a refund, how about allowing customers to select alternate items or allow 1 or 2 backup items on the initial order.

If you can't trust your meal delivery for balanced meals, you will deviate from your diet.

April 11, 2018
Unprompted review
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Reply from Balance by bistroMD

Hi Mark, thank you for your feedback. Our team strives to provide our customers with the best experience possible and we are always working on new and innovative ways to accomplish that. We hope that you continue to enjoy your entrees and thank you for shopping with Balance by bistroMD!

Rated 4 out of 5 stars

I do love this company

I do love this company, but it seems like the chat people and I can never be on the same page. I ask a question about x and they answer about y. But on a whole great company to do business with.

April 10, 2018
Unprompted review
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Reply from Balance by bistroMD

Hi Helen, thank you for your review. We appreciate your feedback and we're happy to hear that you're enjoying the Balance by bistroMD experience. Thank you for shopping with us!

Rated 4 out of 5 stars

I choose low sodium

I choose low sodium, low carb, low cal, heart friendly meals, and I am happy for the most part. However, I think the sodium is a bit high averaging between 350 mg to 550 mg per serving. Sometimes higher. I feel as though it should be lower. Just my opinion ....... Also, It seems as though there is a sale or a special emailed to me just after I place an order and receive it. Coincidence ? ? ? I don't know.

April 10, 2018
Unprompted review
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Reply from Balance by bistroMD

Hi James, we're thrilled that you're enjoying entrees that fit your diet and lifestyle! We're happy to let you know that all of our heart-healthy entrees fall at or below the American Heart Association's guidelines for sodium, which is 600mg per serving. We hope that you continue to enjoy your experience and find more new meals to love from Balance by bistroMD!

Rated 5 out of 5 stars

Well worth it!

I’ve been ordering for about a month. I have had excellent service through customer online chat with any questions I’ve encountered. Food comes quickly and is very well insulated. I am so happy I decided to order the food. It has helped me tremendously on my journey to lose weight. The food is balanced with nutrients and portions are ample. If you can’t decide whether to order it, I encourage you to just try it for a week! You will be amazed at just how good your body feels!!! Thanks Bistro!

April 10, 2018
Unprompted review
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Reply from Balance by bistroMD

Thanks for the very kind words, Mrs. D! We're thrilled that you've found what works for you. Thank you for your advocacy and for shopping with Balance by bistroMD!

Rated 3 out of 5 stars

My last delivery came soaking wet with…

My last delivery came soaking wet with some food trays cracked and broken open and others with the cellophane sealer opened. All the food was defrosted.

April 10, 2018
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Elaine, we're sorry to hear that! Our customer service team is very helpful and always happy to resolve any issues with your delivery. Our packaging is designed to keep your entrees frozen and intact from our facility to your freezer. However, sometimes due to FedEx handling, these things can happen. Again, our team is always happy to help! We hope that the rest of your experience has been positive. Thank you for shopping with Balance by bistroMD!

Rated 3 out of 5 stars

Mostly bland and overpriced.

April 3, 2018
Unprompted review
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Reply from Balance by bistroMD

Hi Alan, sorry to hear that you didn't love your meal from Balance. We know our customers all have different tastes & preferences, which is why we offer a wide variety on the menu. Thank you for giving Balance by bistroMD a try!

Rated 5 out of 5 stars

Good tasty easy to fix meals.

We have been very happy with the meals from Balance Bistro; they are easy, tasty, shipping is on time, which makes it easy to plan. I like the fact that this company covers different issues, like for diabetic, losing weight, and etc. We also know that keeping them on hand is a big help when we are not sure what to cook, nor want to. Customer service also keeps me coming back. :-)

April 3, 2018
Unprompted review
Rated 5 out of 5 stars

Great food on time delivery have lost…

Great food on time delivery have lost 35 pounds in three months

April 3, 2018
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Congratulations on the weight loss! We're happy to hear that the product and service that bistroMD offers worked well for you.

Rated 5 out of 5 stars

The food is actually really good

The food is actually really good! I have liked almost every meal I've had. Delivery is quick, food is always frozen. Heats up well and tastes great.

March 28, 2018
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Thanks for sharing your experience, Megan! We're thrilled that you're loving the menu & service. Thank you for shopping with Balance!

Rated 5 out of 5 stars

They have made dieting so easy

They have made dieting so easy. The food is delicious and filling. I have been ordering their food weekly so I can cook hearty meals for my family and not have to worry about making a separate meal for myself while I am trying to slim down. The price is amazing. I spent more money on buying salads and grabbing healthy lunches for myself then having these meals waiting.

March 27, 2018
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Awesome, Jessica! We love knowing that we're helping real people like you to eat healthy and live a balanced lifestyle. We hope you continue to enjoy our menu & service. Thank you for shopping with Balance!

Rated 4 out of 5 stars

Thanks to y’all I have gotten a grasp…

Thanks to y’all I have gotten a grasp on too much blood sugar. Everyone has particular tastes, and over the months I have developed my favorites. I do miss your BEEF STROGANOFF and hope you bring it back again soon. It is amazing how the dinners arrive still frozen, but every time they are perfect.

March 27, 2018
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Tom, we're thrilled that Balance has helped you improve your health! We love knowing that our menu & service is helping real people like you. It's great to hear that you have found your favorites, and be sure to keep an eye out for the Beef Stroganoff! Our team of chefs & dietitians are always working on new menu items for you to love. Thank you for shopping with Balance!

Rated 4 out of 5 stars

The food is great

The food is great! More variety would make it even better.

March 20, 2018
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Carol, thank you for your review. We're happy to let you know that our team of chefs & dietitians are always working on new recipes for the menu. Stay tuned for more menu items coming soon! Thank you for shopping with Balance by bistroMD!

Rated 4 out of 5 stars

Big fan

Big fan of all the food options, plus the weekly specials.

March 20, 2018
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Happy to hear it, Colleen! We love cooking for you. Thank you for shopping with Balance by bistroMD!

Rated 5 out of 5 stars

Balance continues to provide the…

Balance continues to provide the necessary flexibility needed for ordering. I like the flexibility of the food selections and the ability to increase/decrease my orders depending on what's going on in my real life.

The food is consistently well prepared and I like the ability to season it myself as needed. Breakfasts continue to be a plethora of choices so I am never bored Considering I never ate breakfast before, I look forward to the short prep time each morning.

March 13, 2018
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Thank you for your review! We're happy to hear that Balance makes life a little easier for you. Thank you for shopping with us!

Rated 5 out of 5 stars

Very pleased

Previous problems with shipping and breaking of plastic trays has not been a continuing problem, which pleases me immensely. The food itself is very good and it is helping me stick to my weight loss efforts, mainly by restricting carbs and including more protein. It is working. Thank you.

March 6, 2018
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Claire, we're pleased that you're enjoying your experience with Balance and seeing an improvement in your health! Taht's fantastic! Thank you for shopping with us and sharing your feedback!

Rated 5 out of 5 stars

I especially love the breakfast meals…

I especially love the breakfast meals but the lunch/dinner meals are good, too. So easy for a single guy to have decent food at a reasonable price without going to the grocery store and cooking.

March 6, 2018
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Stanley, we're so glad to hear that you've found what works best for you! We're happy to cook for you and make life a little easier for you, too! Thank you for sharing your experience and for shopping with Balance!

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