Balance by bistroMD Reviews 145

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

The food quality is not very good... The pork tenderloin and turkey sausage was rubbery, egg-based breakfast entrees were watery, in general, just unappetizing food. You'll lose weight because you w... See more

Rated 3 out of 5 stars

I enjoyed the offerings when I first tried BistroMD a couple years ago. I guess my taste in food is just a bit more simple than the target for this program. Almost all of the previous meals includin... See more

Rated 1 out of 5 stars

Food arrived rotten. Unlike previous frozen food delivery I tried, they seem to have done the barely minimum to try and keep the food frozen. Package was in transit for several days in middle of the s... See more

Company replied

Rated 3 out of 5 stars

The food is very good, but my concern is whether it is non-GMO. This is very important as far as quality because when I prepare my own meals, I make sure it's mostly organic and not treated with horm... See more

Company replied

Company details

  1. Restaurants & Bars

Information provided by various external sources

For healthy, chef-prepared meals at your convenience, Balance by bistroMD offers a flexible home-delivery meal service without any minimums or memberships.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

145 reviews

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Rated 4 out of 5 stars

I have placed 3 or 4 orders now and…

I have placed 3 or 4 orders now and really enjoyed the food. There were a couple that weren't my favorite but that's to be expected. The food arrives quickly and very well packaged. My only complaint might be the high shipping costs, since other companies ship free.

March 6, 2018
Unprompted review
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Reply from Balance by bistroMD

Hi Leslie, thank you for sharing your experience. We're pleased that you're enjoying the food and service from Balance. We are always finding ways to innovate our packaging to create a better experience for you, however, shipping frozen entrees does come at an expense. We hope that you see the value and effort that goes into delivering your entrees, and we hope that you continue to enjoy shopping with Balance!

Rated 5 out of 5 stars

Great food

Great food, many choices, easy company to do business with.

February 27, 2018
Unprompted review
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Reply from Balance by bistroMD

Hi, Brenda! Thank you for sharing your experience with Balance. We're thrilled that you're loving the food and the service! Thank you for shopping with us!

Rated 5 out of 5 stars

So convenient, heatlhy, and tasty too!

I am really enjoying the meals that I get delivered from Balance by bistroMD. I live alone and travel a lot, which makes grocery shopping and meal prep a challenge. Ordering these meals has been so helpful. They save me time from having to shop and prepare meals. I get to eat healthy, balanced meals, and the best thing is that they taste so good. I bring the meals to work for lunch, and people always comment on how good my food smells and looks. I am so impressed and am not sure how they manage to provide such great meals that keep the quality through the freezing process. I am on my third order and about to order more. I have lost 5 pounds since starting to eat these meals. I look forward to eating them and find that I am satiated after eating them. I have been less likely to eat unhealthy snacks because I feel really good eating these healthy meals and it keeps me motivated to stay healthy. i also appreciate that I am not bound to making monthly commitments or minimum purchases.

February 12, 2018
Unprompted review
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Reply from Balance by bistroMD

Hi Wendy, we're thrilled that you're loving your meals and service from Balance! We appreciate your kinds words and we love knowing that our service is helping real people like you! Thank you for sharing your experience and for shopping with Balance!

Rated 4 out of 5 stars

The food is substantial

The food is substantial, some is very good, some a little too spicy (hot). Very convenient, arrives frozen, well packaged.
I wish there was more plant based dinners, and most of all the use of grass fed beef and antibiotic/hormone free poultry. AND organic....Thank you, Connie Rodriguez

February 2, 2018
Unprompted review
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Reply from Balance by bistroMD

Hi Connie, thank you for your review. We're happy to let you know that our team of chefs & dietitians are always working on new recipes for the menu, and we would never serve anything that we wouldn't serve to our own families. All of our ingredients are fresh and high quality. We hope you continue to enjoy the meals and service from Balance. Thank you for shopping with us!

Rated 5 out of 5 stars

It took me a long time to find a …

It took me a long time to find a healthy choice of frozen meals. I tend to be lazy about cooking, but know I need to eat a healthier selection of food than what is available in the local grocery. It's hard to find frozen meals that don't contain lots of additives that are not good for us. The food from Balance has been excellent, and I really enjoy them along with my family. Thank you Balance for your great food!!

January 30, 2018
Unprompted review
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Reply from Balance by bistroMD

Hi Rozan, thank you for sharing your experience. We're thrilled that Balance has helped make life a little easier for you. We understand that eating healthy is not always easy and with so many options out there, it's hard to know what's right for you. We're happy to hear that you've found what works best for you and your family! We hope you continue to enjoy the meals & service from Balance. Thank you for shopping with us!

Rated 4 out of 5 stars

Generally speaking

Generally speaking, I have been pleased with my experience with BistroMD. The shipping is fast, and well done, and there is often a promotion on for free shipping, and coupons available -- which make it pretty affordable compared to their competitors. There are plenty of meal options to choose from, and new items get switched in and out regularly; which is great for variety. The portion sizes are pretty good; though I think a hungry man would find himself wanting more -- personally, I eat many small meals per day, so I'm not interested in feeling "stuffed".
Now, with regard to taste - there has certainly been some variance in my experience. I've deduced that the seasoning is often allocated to a single item in the meal (i.e: the protein) leaving the remaining sides rather bland. I've mediated this by ordering primarily "mixable" entrees, where all of the meal items can be stirred up into a stew-type situation --- I find this balances the spices. A few items I really enjoyed: the Western Egg Scramble, The Coconut Thai Chicken Curry, the Smoked Paprika Chicken, and the Beef Broccoli. A few I really didn't care for: the Pork Vindaloo, the Jambalaya (it was just "hot", but lacked that delicious pepper taste!) and the turkey meatball with lentil (sweet tomato sauce is not ideal). Recommendations for improvement: BistroMD, why do you shy away from garlic and onions? I think these two ingredients would go a long way to improving the savory profile of your dishes, without sacrificing the macros!

January 30, 2018
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Victoria, thank you for your feedback. We're happy to hear that you're loving the meals from Balance! Our team of chefs & dietitians are always working on new meals for the menu to suit a variety of different tastes & preferences. Your feedback is important and we thank you for sharing it with us. We hope you continue to enjoy the meals and service from Balance. Thank you for shopping with us!

Rated 5 out of 5 stars

The service is excellent and the lunch …

The service is excellent and the lunch and dinner entres are good. However, I can't really say the same about the breakfasts.

January 18, 2018
Unprompted review
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Reply from Balance by bistroMD

Hi Thomas, we're thrilled that you have enjoyed a 5-star experience from Balance! We understand our customers all have different tastes and preferences, which is why we offer a wide variety on the menu. We hope you continue to find new meals and snacks to love from Balance. Thank you for shopping with us!

Rated 5 out of 5 stars

Terrific meals

I've been eating first BistroMD, and now Balance, since 2011. Love the meals. They're satisfying and feel "real," rather than processed. They've helped me lose weight and retain that loss.

January 10, 2018
Unprompted review
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Reply from Balance by bistroMD

Hi Vicki, that is fantastic news! We're thrilled that you're doing so well and maintaining your healthy lifestyle with the help of Balance! Thank you for sharing your experience and for shopping with us!

Rated 5 out of 5 stars

Totally worth it

I love the food! It is a key factor in my weight loss plan. I appreciate the ability to narrow down your choices by what parameters you are using for your meals. For example, the diabetic options give you the choices with a certain number of carbs. My favorite is the Merlot Chicken meatballs.

January 10, 2018
Unprompted review
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Reply from Balance by bistroMD

The Merlot Chicken Meatballs are very popular! Thank you for sharing your experience. We're thrilled that Balance has helped you along your weight loss journey. We hope you continue to enjoy the meals and service from Balance!

Rated 5 out of 5 stars

Love the convenience!

Excellent quality chef-prepared meals at a reasonable price. Very tasty and great selection!

January 10, 2018
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Thank you for your review, Tina! We are so happy to hear that you're enjoying the service and the meals from Balance!

Rated 4 out of 5 stars

Good food - a little pricey, but worth it!

Good food, a little pricey, but the quality is worth it (in my opinion).
Food arrives in good condition, and keeps just fine while frozen.

The website is not so good. Placing orders is easy enough but I don't seem to get any email confirmation, and I cannot go online to look up past orders. If you order, be sure to save your printable receipt!

January 3, 2018
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi David, thank you for your feedback. You should always receive an email confirmation and tracking information for your order. If you ever have an issue, please contact our customer service team. We are always happy to help! Thank you for shopping with Balance!

Rated 5 out of 5 stars

We highly recommend this program to …

We highly recommend this program to everyone who asks! My husband and I have both had very good success losing weight and feeling healthier since joining BistroMD. The combination of portion control, high protein and low carbs works. It is also is teaching us how to make better food choices on our own. It is so simple, easy and convenient too. We are now beginning the process of moving over to the Balance services as we transition to our long term healthy eating life style. The entire experience has been great and any time we have had questions or concerns the customer service staff have been the best. Thank you!

January 3, 2018
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Ronelle, thank you so much for recommending Balance! We're thrilled that we have been able to help you achieve your health goals. Thank you for shopping with us!

Rated 5 out of 5 stars

These Yummy Meals Save The Day

I really enjoy the meals because they are fresh, easy to prepare, healthy, tasty and filling. It’s guilt free fast food. And I really like that you have options to customize your choices based on your dietary needs and restrictions.

January 3, 2018
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Lisa, thank you for your review. We're happy to hear that you're enjoying your meals and the service. Thank you for shopping with Balance!

Rated 5 out of 5 stars

The food is excellent and the …

The food is excellent and the convenience is even better.

January 2, 2018
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Gary, thank you for your review! We're thrilled that Balance has helped make life a little easier for you. Thank you for shopping with us!

Rated 5 out of 5 stars

Meals are good (although I have not …

Meals are good (although I have not tried any of the fish). Easy to order and very helpful.

January 2, 2018
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Thank you for your feedback! We're glad to hear that you're enjoying the meals & service. Thank you for shopping with Balance!

Rated 4 out of 5 stars

The food is tasty and healthy

The food is tasty and healthy, and many of the choices are ideal for someone trying to lose weight.

Delivery is sometimes not as quick as I would like.

December 31, 2017
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Leon, thank you so much for your review. We're glad that you're enjoying the meals & service. Delivery time frames vary depending on your location. If you have any questions, feel free to contact our customer service team and they will be happy to help you with that. Thank you for shopping with Balance!

Rated 5 out of 5 stars

Excellent food and service.

Excellent food and service and buy what you want when you want it. I highly recommend this to everyone. We feel so much better with eating this healthy food.

December 30, 2017
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Linda, thank you for sharing your experience. We're very pleased that Balance has helped you eat & feel better. We hope you continue to enjoy the meals & service. Thank you for recommending Balance and for shopping with us!

Rated 5 out of 5 stars

I love these meals

I love these meals! I've been ordering meals for 4 months. I love that they are "real' food. No additives. The flavors are really good- much better than the way I cook. Restaurant quality. Some of my favorites are Salmon with Lemon Dijon Dressing. Mediterranean Chicken Crepe, and everything with pulled pork. I also eat a lot of the frittatas. There is a great variety of meals all with excellent flavors. I have health problems that make it difficult for me to shop for meals and to cook them. Having them delivered to my home is great. Most materials are recyclable which is important to me. The only drawback for me is the price. They are well worth the price as charged but it's a bit difficult on a fixed income. I've had to cut back on some other things. However, they often have specials with a percentage off and free delivery so that helps. I highly recommend them.

December 30, 2017
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Vicki, thank you for the kind words! We're thrilled that you've found some favorites from Balance and that the service has helped make life a little easier for you. Thank you for shopping with us!

Rated 5 out of 5 stars

Flexibility

I love the flexibility of the balance program. I can order as often or seldom as I like. No pressure and customer service has always been extremely helpful.

December 26, 2017
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Jeanette, thank you for your feedback. We're glad that you're enjoying the flexibility and convenience. We hope you continue to enjoy your meals form Balance!

Rated 3 out of 5 stars

Concerns

The food is very good, but my concern is whether it is non-GMO. This is very important as far as quality because when I prepare my own meals, I make sure it's mostly organic and not treated with hormones, pesticides etc . Balance Bistro should do more to let customers know the quality of their food because otherwise don't feel safe eating. There is no info. on this so I can only assume it is not the best quality.

December 26, 2017
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Pauline, we're happy to let you know that we only serve ingredients that we would serve to our own families. The menu is crafted using high-quality, fresh, natural ingredients. For questions or concerns, please contact our customer service team. They are always happy to help. Thank you for shopping with Balance!

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