Balance by bistroMD Reviews 145

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

The food quality is not very good... The pork tenderloin and turkey sausage was rubbery, egg-based breakfast entrees were watery, in general, just unappetizing food. You'll lose weight because you w... See more

Rated 3 out of 5 stars

I enjoyed the offerings when I first tried BistroMD a couple years ago. I guess my taste in food is just a bit more simple than the target for this program. Almost all of the previous meals includin... See more

Rated 1 out of 5 stars

Food arrived rotten. Unlike previous frozen food delivery I tried, they seem to have done the barely minimum to try and keep the food frozen. Package was in transit for several days in middle of the s... See more

Company replied

Rated 3 out of 5 stars

The food is very good, but my concern is whether it is non-GMO. This is very important as far as quality because when I prepare my own meals, I make sure it's mostly organic and not treated with horm... See more

Company replied

Company details

  1. Restaurants & Bars

Information provided by various external sources

For healthy, chef-prepared meals at your convenience, Balance by bistroMD offers a flexible home-delivery meal service without any minimums or memberships.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

145 reviews

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Rated 5 out of 5 stars

I'm Impressed!!

I feel much better after eating these meals, the price is worth it, the delivery is fast, beautifully tasty meals, and so much time is saved. No driving, no grocery shopping, no heavy bags, etc. I love this service!!

December 26, 2017
Unprompted review
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Reply from Balance by bistroMD

Hi Sirena, thank you for the kind words! We're thrilled that you're loving the meals & the service. Thank you for shopping with Balance!

Rated 3 out of 5 stars

I do like your food...but

I do like your food, however, the ones I get with sauces are way to watery.

December 19, 2017
Unprompted review
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Reply from Balance by bistroMD

Hi Jeff, thanks for sharing your feedback. You may find that you like the meals better when you let them thaw overnight in the fridge, so they heat up more evenly. We hope you continue to find more meals to love from Balance. Thank you for shopping with us!

Rated 5 out of 5 stars

Food is terrific & service is stellar

Food is terrific & service is stellar; highly recommend!

December 19, 2017
Unprompted review
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Reply from Balance by bistroMD

Thank you for recommending us, Kathleen! We're pleased that you're enjoying the meals & service from Balance!

Rated 5 out of 5 stars

Good food and service.

Our family likes most of the dishes and the customer service people are excellent.

December 19, 2017
Unprompted review
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Reply from Balance by bistroMD

Hi Dale, thank you for sharing your experience. We're very happy that you and your family are enjoying the meals and service from Balance!

Rated 5 out of 5 stars

Four months and going strong

I joined the program four months ago, which was about four months after my wife got started. She had averaged losing a couple pounds a month for four months. I saw her results and thought maybe it can work for me. I have averaged a weight loss of about a pound per week for my four months--double my wife, though I have an extra 100 pounds to work with! The food is substantial and high quality. I still cheat a lot, but healthy cheating, such as fruits, salads, and for the most part low-fat proteins. And I continue eating my three BistroMD meals per day. What a great program! Eventually, I shifted to Balance by BistroMD, which provides the opportunity of ordering a la carte, often at a discount. It's a lot more affordable, but starting with Bistro helped me learn the program. After a while, I felt like I didn't need the program snacks or supports. I could manage snacking on my own. Plus, I am the type of person who can eat the same thing over and over if I like it, though that is not required. I typically buy products on sale from Balance. There is always something on sale for breakfast, lunch, and dinner. So I choose my winners, for a lot less money, and it keeps working. I told my doctor about it, and he was encouraged until he found out how much it cost.
This is not a cut-rate program. However, this is an effective program. The effectiveness of the program is amazing. I have been tightening my belt about one additional notch per month. The success of BistroMD and Balance has been very nearly absurd to me since I wasn't really "working" that hard at my weight loss. But I have been seeing results and hearing compliments at work and at home. Good luck to you as well!

December 19, 2017
Unprompted review
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Reply from Balance by bistroMD

Congratulations, John! We're thrilled that you're reaching your health & wellness goals with Balance. Thank you for sharing your experience. We love hearing from you!

Rated 5 out of 5 stars

The meals taste great and have been …

The meals taste great and have been great to work with

December 19, 2017
Unprompted review
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Reply from Balance by bistroMD

Hi Keith, thank you for sharing your experience. We're glad that you're enjoying the meals & service!

Rated 4 out of 5 stars

i had to stop using yall due to the …"FLOOD"

i had to stop using yall due to the flood by harvey,(no house,no freezer)
up and untill he great flood, i enjoyed your service.. I would have liked the portions to be a little bigger, but for a bachelor the meals were balanced, and god to eat!
rj

December 19, 2017
Unprompted review
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Reply from Balance by bistroMD

Hello Richard, thank you for your feedback. We are very sorry to hear that you were effected by Hurricane Harvey. We hope that you will recover soon! We will be here when you need more healthy and convenient meals. Thank you for shopping with Balance!

Rated 5 out of 5 stars

Great products

Great products! Very good quality of food.

December 19, 2017
Unprompted review
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Reply from Balance by bistroMD

Thank you for your feedback! We're happy to hear that you're enjoying your meals from Balance.

Rated 4 out of 5 stars

Clean and healthy food

I have been looking for prepared food for awhile, but couldn't find what suit us.. clean, low fat and healthy. I also try to do gluten and dairy free. I was not sure if frozen food can be good because I have tried those frozen food in the supermarket and no matter what they claim, I never like any of them. I saw good review online and decided to give it a try and I was pleasantly surprised.

Even though they are not organic I feel really good after eating and they taste good! I was told they choose worthy ingredients that they will feed their own family. Of course every one has different taste. I found their spicy food way too spicy for me. I really like most of their meat dishes. I don't know how they make them so tender. I usually don't eat pork but I enjoy their pork dish. I don't like their fish dishes in general. Tend to be over cooked. I think fish is hard to do on frozen. I found what I like and stock up on sale since they stay in freezer well. Then I try new dish to find more things I like and cross out dishes I don't like. Since there is a very large selection of dishes, even picky eater like me can have some variety.

December 12, 2017
Unprompted review
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Reply from Balance by bistroMD

Hi Nancy, thank you for your feedback. We're happy to hear that Balance has surpassed your expectations. We hope you continue to find new meals to love from Balance. Thank you for shopping with us!

Rated 3 out of 5 stars

Nice. Needs Variety.

Title pretty much sums it up. Also, every type of fish I’ve tried here tastes fishy.

December 6, 2017
Unprompted review
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Reply from Balance by bistroMD

Hi Daphne, thank you for your feedback. We're happy to let you know that our team of chefs & dietitians are always working on new meals and menu items. We hope you continue to enjoy your meals from Balance by bistroMD. Thank you for shopping with us!

Rated 4 out of 5 stars

the food is great the choices are great …

the food is great the choices are great too, I love the frittattas. the food is delivered frozen in dry ice. My only complaint is that it always takes 5 to 6 days to arrive. otherwise I would give them 5 stars.

November 15, 2017
Unprompted review
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Reply from Balance by bistroMD

Hi Judy, thank you for sharing your experience. We're so glad that you're loving your meals! The delivery time varies depending on which day you place your order, because FedEx can not deliver on Sundays. Typically, delivery should only take 2 days from the time the order is processed and shipped. Thank you for shopping with Balance by bistroMD!

Rated 5 out of 5 stars

Great Portions, Decent Food, Annoying to Track Shipping

My only annoyance is having to ask each time I order about my tracking number. Food portion size is decent. It might a be tad pricy but serves my purpose of a healthy, quick meal option.

November 14, 2017
Unprompted review
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Reply from Balance by bistroMD

Hi Ava, thank you for your feedback. You should receive a tracking number once your order ships. Our customer service team is always happy to answer any questions or concerns about your order as well. We're glad you're enjoying your meals from Balance. Thank you for shopping with us!

Rated 5 out of 5 stars

Love it

Love it. Food tastes great and is filling.

November 9, 2017
Unprompted review
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Reply from Balance by bistroMD

Hi Brandy, thank you for your feedback. We're thrilled that you're enjoying your meals from Balance. Thank you for shopping with us!

Rated 4 out of 5 stars

Pretty good diet food.

November 5, 2017
Unprompted review
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Reply from Balance by bistroMD

Hi Lisa, we're glad that you're enjoying the meals from Balance and we hope they are helping you reach your health & wellness goals. Thank you for shopping with Balance!

Rated 5 out of 5 stars

BistroMD is awesome

BistroMD is awesome. Ordering is easy. My husband is picky eater and changes job sites often. It had been a struggle since he has diabetes till I found BistroMD. Everything always comes still frozen. He just takes to work and heats up for lunch and dinner.
I drop a couple of weeks of meals to my son in another state monthly.. He loves them!
Our experience has been completely positive from the from ordering, to getting immediate help online with questions to the food.
(One reason we chose them is No Contracts!)

November 3, 2017
Unprompted review
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Reply from Balance by bistroMD

We are so thrilled that your family is loving the meals and the service! Thank you for sharing your experience and for shopping with Balance by bistroMD!

Rated 2 out of 5 stars

Food great... shipping method not great.

It would have been a 5* but then you changed your shipping method and do not use styrofoam coolers anymore. The soft sided insulation does not work. My food was arriving half thawed and leaking. I won’t order again because of this.

October 31, 2017
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hello, we appreciate your feedback. We're happy to let you know that the new packaging is designed to keep your meals frozen from from our facility to your freezer. We are always working on new and innovative ways to make your experience better and we will take your feedback into consideration. Thank you for shopping with Balance.

Rated 5 out of 5 stars

The meals are high quality real food

The meals are high quality real food. It is easy to order on line and the meals arrive promptly. The one time the shipper failed to get my ordered to me before the ice melted (Fed Ex delivered to the wrong address) the meals were replaced quickly and without any hassles.

October 19, 2017
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Cyndi, thank you for your feedback. We're happy to hear that our customer service team was able to assist you and improve your experience. We hope you continue to enjoy your meals from Balance!

Rated 4 out of 5 stars

Great product and good service

Great product and good service. I am not sure I like the choice of all the veggies. That is just me.
The entrees are really good and plentiful. Will continue to use this product.

October 19, 2017
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Lynette, thank you for your feedback. Our team of chefs & dietitians work together to create a wide variety of meals for the menu. We hope you find more meals to love from Balance!

Rated 4 out of 5 stars

Packaging

The packaging for the meals could be improved on as often the box is on a hot truck all day before being delivered & meals are not frozen on arrival. This is main reason I don’t order more meals

October 19, 2017
Unprompted review
Balance by bistroMD logo

Reply from Balance by bistroMD

Hi Marilyn, thank you for your feedback. We're happy to let you know that the packaging is designed to keep your meals frozen from our facility to your freezer. If you're experiencing any issues with delivery, please contact our customer service team at 844-404-3663. Thank you for shopping with Balance, we hope you continue to enjoy your meals!

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