I have purchased two Juliet balconies from Balconette—one for a previous home in England and another for our house in France. Both products are robust, brilliant quality, and look fantastic once... See more
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See what reviewers are saying
The frameless glass balustrade looks stunning and the company were able to provide the non standard height, which we had been unable to source elsewhere. It is well engineered and was relatively str... See more
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So 5 years ago our builder installed a Balconette balustrade around our rooftop deck. No problems with the balustrade in 5 years but upon inspection our original builder had measured it too small and... See more
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We’ve now fitted a total of over 21m of Balconette’s frameless balustrade both inside & outside our self-build house with the sub-projects about a year apart. The company has been a pleasure to deal w... See more
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Company details
Written by the company
At Balconette, we believe that choosing glass balustrades, Juliet balconies or decking systems should come with confidence. We are a specialist UK manufacturer and supplier of premium glass balustrades, glass Juliet balconies and innovative decking solutions. From our own factory near Gatwick, we supply customers across the UK, working on everything from individual homes, self-builds and renovations to large residential and commercial developments. We understand that every project is different, which is why our experienced team is committed to providing knowledgeable advice, quality products and dependable service. We work with homeowners, architects, contractors, developers and trade professionals, supporting customers from their initial enquiry through to delivery and beyond. Our products are designed to combine safety, performance, durability and contemporary design. We are proud to manufacture in the UK and believe that maintaining high standards in both our products and our customer service is essential to earning the trust of our customers. We also offer BalcoNano®, our proprietary eco-friendly glass coating, which is available on our glass products. It helps reduce dirt build-up and can significantly reduce cleaning requirements. BalcoNano® is also available for retro application in specially designed sachets. Our factory, offices and showroom are based near Gatwick Airport, conveniently located on the main A22, approximately five miles south of Junction 6 of the M25. Customers are welcome to visit our showroom to see our products and discuss their project with our team. Free customer parking is available. We are open Monday to Friday from 9am to 6pm, with Saturday appointments available by prior arrangement. We know that trust is earned through the experience we provide to every customer. We welcome all feedback and value every review, as it helps us continue to improve. We hope the reviews below give you a genuine and helpful insight into what it is like to work with Balconette.
Contact info
Unit 6, Systems House, Eastbourne Road, RH7 6JP, Blindley Heath, United Kingdom
- 01342-410411
- Hello@balconette.co.uk
- balconette.co.uk
4.6
Excellent
68 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Glass was shattered when removing from…
Glass was shattered when removing from pallet no help given or a compromise to replace it
November 15, 2024
Reply from Balconette
Thank you for your feedback here.
We do understand the frustration when a glass breaks.
With respect to any glass breakage once it has arrived and is on site, it is important to understand that toughened glass, like any other glass, can break. We are not in a position to know how this occurred.
Toughened glass is extremely strong, but when it breaks it shatters into small pieces. However during handling the edges and corners need to be carefully handled. Once installed properly in the system on glass packers and silicone the panels are very safe and strong.
99% of all breakages are caused by something that was done to the glass. We are not in a position to judge or know what was done on site. Tens of thousand of metres of glass we supply are installed each year without issue. We cannot monitor what happens on sites. Glass breakage is not a common occurrence but does occur, even with experienced installation teams.
We do not issue replacement glass free of charge for breakages, we do offer a discounted rate for replacement glass.
We also do offer glass insurance as part of our "Premium package" order offering should a customer choose. (https://www.balconette.co.uk/general/premium-package-option)
Customer service
Today I received some parts supplied free of charge for my ballastrade . I have an existing installation that I needed to service. The support I have had has been absolutely first class, nothing seems too much trouble and Jean-Philippe has gone above and beyond to help me. I wouldn’t hesitate to recommend this company for its excellent products but even more impressive their ongoing support
November 5, 2024
Unprompted review
Reply from Balconette
Thank you so much for your kind words and for sharing your positive experience with us! We're thrilled to hear that you received the parts you needed and that our support exceeded your expectations.
Good all round
Good communication, swift delivery, well packed product and looks brilliant.
August 30, 2024
Unprompted review
Reply from Balconette
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our communication and delivery process. It’s wonderful to know that you love the look of your frameless Juliette balcony! If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us!
Reply from Balconette
Thank you for your 5-star review! I’m glad to hear that everything was done as agreed. If you need anything else, feel free to reach out. Enjoy your Frameless Juliette
Great product
Great product, only down side no fixings , but would definitely buy again and recommend
July 3, 2024
Reply from Balconette
Thank you for the 5-star review! We're thrilled to hear you love the Orbit Juliet and appreciate your feedback about the fixings. Your recommendation means a lot to us, and we look forward to serving you again!
Reply from Balconette
Thank you so much for your 5-star review! We're delighted to hear that you are pleased with our Orbit Mirror Juliet and customer service. Your positive feedback means a lot to us. We look forward to serving you again in the future!
Very straight forward to order and…
Very straight forward to order and install. Mainly communicated by email and always received a prompt response. Arrived on time.
July 18, 2024
Reply from Balconette
Thank you for the wonderful review! We're delighted to hear that you found the ordering and installation process straightforward. We're also glad our prompt email responses and timely delivery met your expectations. Your satisfaction is our priority. Enjoy your Aerofoil System balustrade!
Great service
Very helpful on phone and ordering was easy , went for off the shelf size , it was delivered within the week .
June 24, 2024
Reply from Balconette
Thank you for the fantastic review! We're delighted to hear that you found our service helpful and the ordering process easy. We're glad your off-the-shelf size was delivered promptly. We appreciate your support! Enjoy your Aerofoil Juliet
A great product
A great product, supported by a good website and engaging customer service follow-up. Looks beautiful once installed. A true infinity balcony, you can't see it!
July 4, 2024
Reply from Balconette
Thank you for the fantastic 5-star review! We're thrilled to hear you love the Frameless Juliette and found our website and customer service helpful. It's wonderful to know the balcony looks beautiful once installed and gives that true infinity feel. Your satisfaction means a lot to us!
Reply from Balconette
Thank you for the 5-star review! We're glad to hear you appreciated our service and communication. It's great to know you're happy with the Frameless Juliette!
A very good looking frameless design
A very good looking frameless design , at a very good price and both units were easily installed.
Delivery to our IV postcode did not prove to be a problem.
Altogether very pleased.
July 3, 2024
Reply from Balconette
Thank you for the wonderful 5-star review! We're delighted to hear that you are pleased with the sleek frameless design and found the installation easy. We're glad the delivery to your IV postcode went smoothly. Your satisfaction means a lot to us!
Very helpful customer service
Very helpful customer service on the phones through the design and purchase process. Delivery went smoothly and quality of product seems high. Easy to install as a DIY'er so overall very pleased with my purchase.
June 21, 2024
Reply from Balconette
Thank you for your positive review!
We're glad to hear that our customer service was helpful throughout your design and purchase process, and that you were pleased with the delivery and product quality.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing Aerofoil System Balustrade!
Reply from Balconette
Thank you so much for your 5-star review!
We're thrilled to hear that you found our Orbit Juliet to be of good value and that our delivery service met your expectations. Your feedback is greatly appreciated.
We look forward to serving you again!
Frameless (fast track) balcony purchase
We ordered a frameless 1860mm (fast track) Juliet balcony. Ordered early on 28th May, had a call to arrange delivery on the same day as ordering and it arrived as planned on 4th June.
The balcony was very well packaged and arrived undamaged via Palletways, although the consignment number wasn't a full tracking number so we couldn't track the delivery on the day.
Installation was straightforward as we had scaffold steps up to the window, but beware the glass is very heavy. We needed three people each with a glass sucker to haul it up to the first floor.
We are really happy with the finished result and even received a courtesy call about 30mins after we finished installing to check everything was in order with our purchase. Our neighbours had bought from Balconette last summer and recommended them.
The price was 60% less than a made to measure frameless balcony from a local installer (although that quote included survey & installation).
May 28, 2024
Reply from Balconette
Thank you so much for your detailed 5-star review! We're thrilled to hear that you're happy with your frameless Juliet balcony and that the installation went smoothly.
We appreciate your feedback regarding the consignment number; we'll look into improving our tracking process. It's wonderful to know that our pricing and service met your expectations and that your neighbors recommended us.
If you need any further assistance, please don't hesitate to reach out. Enjoy your new frameless 1860mm Juliet balcony!
Fantastic service and product
Fantastic service and product. Really pleased with our frameless toughened glass for our Juliet balconies.
June 1, 2024
Reply from Balconette
Thank you so much for your fantastic review! We're thrilled to hear that you're really pleased with both our service and the frameless toughened glass for your Juliet balconies. Your satisfaction means the world to us!
exactly as advertised
exactly as advertised, very easy to follow instructions when ordering
sales people new thier product
October 28, 2023
Reply from Balconette
Thank you for your feedback! We're delighted to hear that everything was exactly as advertised and that you found the ordering instructions easy to follow. It's great to know that our sales team was knowledgeable and helpful. Your satisfaction is our priority! Enjoy your Custom Size Frameless Juliet.
Very good service fro start to finish.
June 3, 2024
Reply from Balconette
Thank you for the 5-star review! We're delighted to hear that you received excellent service from start to finish. Your satisfaction is our priority, and we appreciate your feedback! Enjoy your Orbit Mirror.
Reply from Balconette
Thank you for the fantastic 5-star review! We're thrilled to hear you enjoyed our quick service and found the Aerofoil Juliette easy to install. Your satisfaction is our priority. Thanks for choosing us!
Excellent product
Excellent product combined with a technical team who can provide a workable solution
May 31, 2024
Reply from Balconette
Thank you so much for your 5-star review! We're thrilled to hear that you found our orbit system balustrade excellent and that our technical team was able to provide a workable solution. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
Reply from Balconette
Thank you so much for your 5-star review! We're thrilled to hear you were pleased with our pricing, service, and products. Your satisfaction is our top priority, and we look forward to serving you again in the future. Enjoy your Aerofoil System
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