I have purchased two Juliet balconies from Balconette—one for a previous home in England and another for our house in France. Both products are robust, brilliant quality, and look fantastic once... See more
Company replied
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See what reviewers are saying
The frameless glass balustrade looks stunning and the company were able to provide the non standard height, which we had been unable to source elsewhere. It is well engineered and was relatively str... See more
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So 5 years ago our builder installed a Balconette balustrade around our rooftop deck. No problems with the balustrade in 5 years but upon inspection our original builder had measured it too small and... See more
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We’ve now fitted a total of over 21m of Balconette’s frameless balustrade both inside & outside our self-build house with the sub-projects about a year apart. The company has been a pleasure to deal w... See more
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Company details
Written by the company
At Balconette, we believe that choosing glass balustrades, Juliet balconies or decking systems should come with confidence. We are a specialist UK manufacturer and supplier of premium glass balustrades, glass Juliet balconies and innovative decking solutions. From our own factory near Gatwick, we supply customers across the UK, working on everything from individual homes, self-builds and renovations to large residential and commercial developments. We understand that every project is different, which is why our experienced team is committed to providing knowledgeable advice, quality products and dependable service. We work with homeowners, architects, contractors, developers and trade professionals, supporting customers from their initial enquiry through to delivery and beyond. Our products are designed to combine safety, performance, durability and contemporary design. We are proud to manufacture in the UK and believe that maintaining high standards in both our products and our customer service is essential to earning the trust of our customers. We also offer BalcoNano®, our proprietary eco-friendly glass coating, which is available on our glass products. It helps reduce dirt build-up and can significantly reduce cleaning requirements. BalcoNano® is also available for retro application in specially designed sachets. Our factory, offices and showroom are based near Gatwick Airport, conveniently located on the main A22, approximately five miles south of Junction 6 of the M25. Customers are welcome to visit our showroom to see our products and discuss their project with our team. Free customer parking is available. We are open Monday to Friday from 9am to 6pm, with Saturday appointments available by prior arrangement. We know that trust is earned through the experience we provide to every customer. We welcome all feedback and value every review, as it helps us continue to improve. We hope the reviews below give you a genuine and helpful insight into what it is like to work with Balconette.
Contact info
Unit 6, Systems House, Eastbourne Road, RH7 6JP, Blindley Heath, United Kingdom
- 01342-410411
- Hello@balconette.co.uk
- balconette.co.uk
4.6
Excellent
68 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Don't jump
Balcony Systems Delivery Note OA64984-1-1
foul up was sent to the wrong address 200 miles away and they got ours
Told it had been undone so when it finally got back it was not attached properly and very nearly spilled onto the path.
Paid a lot of money for their delivery.
Suggested they ought to have taken it back for inspection and repackaging/ replacement before but they let the customer do their work for them
Shoddy outfit even said I'd get a partial refund which I'm still waiting for
April 29, 2024
Unprompted review
Reply from Balconette
Thanks for your feedback.
Indeed, your delivery was routed to the wrong address, and we apologised for this. It was subsequently routed correctly, and you have received it safely.
Everyone here at Balconette works hard to get everything right, and we really do care. 98% of deliveries are successful, occasionally there are issues. This was an error which caused a delay in arrival, but all goods have arrived safely, and we hope you enjoy your 2 lovely Glass Juliet Balconies.
Great product but very poor…
Great product but very poor communication and service .
it takes weeks to get anything done even a reply to an email !! after making payment !! Wouldnt use if you need a quick efficient turn around as you won’t get this with this company
December 15, 2023
Unprompted review
Reply from Balconette
Hello David,
This is certainly a fake review.
I cannot find an order to a Mr. David Reynolds in our system at all. Could you provide more information? which order this is or a full name and address (area) to be able to understand what this is about?
We are not infallible but normally have very good service and communication.
We normally send review requests through FEEFO to all customers to be able to posts reviews. If you are a potential customer reading this, then please note that we have diligent and caring staff that always try to give the best service possible. Please go to FEEFO or our website and read review (they contain both positive and negative. 😊
https://www.feefo.com/en-GB/reviews/balconette
Very Poor service and poor company
Very Poor service and poor company, just stole money from costumer. Never again.
December 4, 2023
Unprompted review
Reply from Balconette
Hello Giovanni.
Could you provide more information? which order this is or a full name and address (area) to be able to understand what this is about?
We normally send review requests through FEEFO to all customers to be able to posts reviews and we have noticed some reviews here on trust pilot, but they don't come through with any customer identification, so can't respond specifically.
If you are a potential customer reading this, then please note that we obviously don't steal money, and try to give the best service possible. Not always do we succeed, but please go to FEEFO or our website and read review (they contain both positive and negative. :))
https://www.feefo.com/en-GB/reviews/balconette
Nice product but poor service
I like the product, it looks very smart and I have now used it in two areas of our garden. On first occasion, the handrail needed altering as it had been incorrectly built. Second occasion (2 years later), yet again the handrail had been incorrectly assembled. A schoolboy error with what appears to be no quality inspection to catch errors. Had to arrange for a replacement and collection of faulty one. Some staff members did not listen to what my requirements were whilst others were very helpful in rectifying mistakes.
November 8, 2023
Unprompted review
Reply from Balconette
Hello Colin,
Without an order number or reference its hard to respond specially here, but it seems from your text that we made an error in manufacture, and ended up sorting it. I’m glad you like the end product.
We normally send review requests through FEEFO to all customers to be able to posts reviews and we have noticed some reviews here on trust pilot, but they don't come through with any customer identification, so can't respond specifically.
If you are a potential customer reading this I would like to reassure you that we always try to give the best service possible. Not always do we succeed, but please go to FEEFO or our website and read review (they contain both positive and negative. :))
https://www.feefo.com/en-GB/reviews/balconette
Hounded
Last week I requested a quote for glass panelling for my decking for Garden Room. days later I get email but not giving price but asking me to call. I could have done that to start with!. So Data harvesting, no price and 3 emails in two days hounding for contact. Have now blocked their emails and won't dream of using them. I am so glad I didn't give my phone number only my email. Wish I had done due diligence and checked reviews on TP before even giving data to them Dodged a bullet here I think. Phew.
October 19, 2023
Unprompted review
Reply from Balconette
Hello Stuart,
When someone enquires with us, we like to get a full understanding of their project and their needs. That’s best done with a call with one of our product advisors. They speak with you to understand your project, aspirations, time frames, site location and more to ensure the advice, products and prices they provide are best suited to you and the success of your project.
There are plenty of self-service tools on our website to obtain prices online, design different options and more where you can gain a whole lot of information and costs without speaking to an advisor.
I’m sorry that you felt us asking to have a call with you wasn’t to your satisfaction, but it’s the best way we know to service enquiries. We never press or pressure anyone to speak to us, or to buy, we aim to give the best advice and service we can. I hope your project was a success.
If you are a potential customer reading this, I would like to reassure you that we always try to give the best service possible. Not always do we succeed, but please go to FEEFO or our website and read review (they contain both positive and negative. 😊)
https://www.feefo.com/en-GB/reviews/balconette
asked for help
asked for help, only wanted a hand rail, the order was small so a waist of time for them, sometimes its nice to help out a fellow human.
August 25, 2022
Unprompted review
Style Over Substance
Company more focussed on winning the order than completing it. Very attentive up until the point that they have your money and once that happens you're left to deal with an ongoing tide of incompetence and ineptitude. Very rarely speak to the same person twice and nearly everyone you speak to seems to be as confused about what's going on as the next. That said they are laser focussed on the small print and just exactly what they will and won't take responsibility for, which is not a great deal. A business that is most definitely a triumph in style over substance. The cracks in their ability to operate well and truly glossed over with sales blurb.
Do not use.
August 8, 2022
Unprompted review
Poor glass protection
So far not very impressed ordered a 3.2M wide frameless glass balcony, just under £2000, it arrived in a pallet with no protective film over the glass, so back has been completely exposed and is covered in gunk, may well be scratched but wont know until its up and cleaned. Ordered balaconano cleaner/seal which also arrived 5 days late. They have also place a British standards sticker isnide the glass so however you mount the balcony you get so see a nice white sticker, cannot be reomved as its been put between the two layers of glass. Could easily have been put on a side edge and would have been invisible when mounted but instead placed in the visible area. Contacted Balconnette and got a yes that's very bad but no offer to do anything.
March 17, 2022
Unprompted review
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