BaliLaundry Reviews 555

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quality of the laundry, the professionalism of the staff, and the efficiency of the delivery service. Many appreciate the reasonable pricing, especially when compared to hotel alternatives, and the convenience of free pick-up and delivery. People frequently mention the quick turnaround times, with clothes often returned on the same day, clean, fresh, and neatly folded or ironed. However, some customers also noted issues with the service, reporting damaged clothes or items returned with new stains. A few reviewers expressed dissatisfaction with the company's response to these problems, feeling that their concerns were not adequately addressed and that the service was careless or unprofessional in these instances.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the quick turnaround times,... See more

Quality

Reviewers express satisfaction with the quality of service, often highlighting that clothes come back clean,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Price

Clients share positive opinions on price, consistently finding it affordable and good value for money. Many... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the efficiency and... See more

Based on these reviews

Rated 5 out of 5 stars

This was so easy - contact Bali Laundry using WhatsApp, tell them where we are staying, leave our laundry at reception with our room number, get confirmation it has been picked up, then confirmation i... See more

Company replied

Rated 5 out of 5 stars

Hi team, I just wanted to express my positive experience and to provide feedback! Such a great service and I want to highly recommend your business to everyone else who might be visiting Bali! My hote... See more

Company replied

Rated 5 out of 5 stars

Our washing was picked up at 11am and returned to us by 4pm, having been washed, dried, ironed and folded. We’re very pleased with the service, especially considering we handed over almost 18kgs worth... See more

Company replied

Rated 5 out of 5 stars

Absolutely fabulous service! Paid extra for same day delivery and still worked out to be far cheaper than resort prices - they also offer free pick up and delivery! Clothes were delivered within 5 h... See more

Company replied


Company details

  1. Laundry Service

Written by the company

We are a laundry service that provides Same Day Express laundry pickup and delivery services. We offer the convenience of being able to schedule your laundry pickup and delivery online, so you can focus on what matters most to you. When you choose balilaundry.com for your laundry services near you in the following areas: Seminyak, Nusa Dua, Legian, Kerobokan, Sanur, Kuta, and Jimbaran you can be assured that we will take care of everything from start to finish. We're dedicated to providing exceptional service to each of our customers, and we do this by offering professional laundry service at very competitive prices. Our goal is to provide quality solutions for all your washing needs. Whether it's just one load or a whole house full, we'll get it done right!near you


Contact info

4.9

Excellent

TrustScore 5 out of 5

555 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Fast and so efficient

Fast and so efficient. awesome communication. picked up and dropped off from our hotel.
beautifully packaged and smelled amazing.
would 100% recommend

November 25, 2025
Unprompted review
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Bekah, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Very professional

Quick and convenient pick up and very professional. Excellent service and exceptional communication. I highly recommend Bali laundry.

November 24, 2025
Unprompted review
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Jim, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Outstanding service

Very friendly staff, fast response times and easy communication via WhatsApp. But most importantly clothes were washed and returned very clean and professionally. Highly recommend this service. Well priced

November 21, 2025
Unprompted review
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, James, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Fast collection from hotel lobby

Fast collection from hotel lobby. Neatly packaged ready for travel. Excellent clean. Highly recommend.

November 21, 2025
Unprompted review
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Kyle, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Highly recommend

I used Bali Laundry on multiple occasions from different cities during my stay in Bali. I have to say, possibly the best service ever. Easy communication, reliable, and our clothes came back in amazing condition. Wish i could give more than 5 stars because they deserve it!

November 16, 2025
Unprompted review
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Ashal, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Great price and fast turnaround

Great price and fast turnaround, highly recommend

November 15, 2025
Unprompted review
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Rebecca, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

10/10 top tier service - Highly recommend

Hi team, I just wanted to express my positive experience and to provide feedback! Such a great service and I want to highly recommend your business to everyone else who might be visiting Bali! My hotel tried to charge me Rp 1,400,000.00 for normal cleaning and Bali Laundry did it for me for Rp 285,000.00 same day service, pick up & delivered, ironed, pressed and laundered! Outstanding! 10/10 highly recommended to all. Such a happy customer who is flying home to NZ tomorrow with a suitcase filled with clean clothes! Woohoo! Thank-you, Chey K (New Zealand)

November 13, 2025
Unprompted review
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Chey, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Very good service

Very good service

October 30, 2025
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Sandra, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Great service all the way!

Great service all the way!
Easy pick up/return.
Clothes were clean and folded nicely!

They even toll us about about a stein they might not be able to get out. Sent pictures as well 😊

Highly recommended!

October 30, 2025
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Signe, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Great communication and clean and fresh laundry

Great communication, fair prices and very clean and fresh smelling laundry. They pick up at hotel and bring it back. Very good service!

October 30, 2025
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Barbara, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Amazing service

Amazing service. At the onset, It was very reasonably priced. Their pickup and delivery instructions were concise, their WhatsApp communications excellent. It's far and away the best laundry service I've ever used while traveling.

November 2, 2025
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Dan, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Very professional service

Very professional service, kept me updated, communication was excellent. The clothes came back clean and smells amazing. Highly recommend.
Thank you

November 1, 2025
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Susan, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Bali laundry were so professional

Bali laundry were so professional, great at communicating with you at every step. We used their services twice with express service(turn around in 7 hrs). Would highly recommend this company.

October 31, 2025
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Andrew, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Great job Bali Laundry.......highly…

Great job Bali Laundry.......highly recommended.

October 31, 2025
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Barry, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Fantastic communication

Fantastic communication. Such a quick turnaround service. Laundry smelt fresh and was meticulously folded. Would highly recommend.

November 1, 2025
Unprompted review
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Narelle, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Highly recommend Balilaundry!

Highly recommend Balilaundry!
Excellent prompt service from start to finish.

October 30, 2025
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Maria, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Amazing and professional work!

Amazing and professional work!

November 1, 2025
Unprompted review
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Culmac, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 4 out of 5 stars

Great service and communication

Great service and communication. They tried to improve my ruined laundry by the hotel laundry service. Great job. Will recommend. Thanks again.

October 30, 2025
Unprompted review
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Ton, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Super fast service

Super fast service. Great communication and honest with items that they cannot remove stains from. Love that they sent photos and the whole process what super easy. $23 AUD for 4.6kg which is quite a bit of clothing. Thank you thank you

October 27, 2025
Unprompted review
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Justine, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

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