Balmahome Reviews 208

TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, most reviewers were let down by their experience overall. Many customers were dissatisfied with the products received, often finding them to be of poor quality, not as advertised, or even damaged upon arrival. People also reported significant issues with refunds, frequently stating that they were denied or had great difficulty obtaining them, even for defective items. The majority of consumers also experienced unhelpful and unresponsive customer service when trying to resolve problems with their orders. Some people, however, found the customer support to be helpful, prompt, and professional, especially when inquiring about shipping fees or needing replacements for goods.

What people talk about most

Product

Consumers consistently express strong dissatisfaction with the products received. Many reviewers report that... See more

Refund

Clients share negative opinions on refund experiences, with many reporting difficulties in obtaining their... See more

Order

People report ambiguous experiences with their orders. Many customers claim they never ordered anything from... See more

Quality

Customers consistently note negative experiences with quality. Many reviewers received defective or damaged... See more

Customer service

Reviewers mention negative feedback about customer service. Many customers express dissatisfaction, citing... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Their web site is rather disingenuous. There is no indication that the product I ordered would be shipped from China. Even after a week, the order (YANWEN32607929) status is still only "Info Receive... See more

Rated 1 out of 5 stars

Its a hub of dropship scammers, they don't refund and ship crap from china, the products do not comply trading standards. There used to be employ on the support Fahad which they removed because he app... See more

Rated 1 out of 5 stars

Do not buy anything from this company. Complete scam. Supposed to be a Uk company under little dreams Uk. Certainly not a Uk based company. Product came from china, had to send it back to USA to retur... See more

Rated 1 out of 5 stars

I ordered an A.C unit wasn't cheap,what I received was, basically an fan in a plastic surround, only difference is I'd leave my fan on at night, wouldn't trust the thing for 5 minutes,wish I'd looked... See more


Company details


Contact info

1.5

Bad

TrustScore 1.5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Diabolical product and nothing like advertised

Judging by the reviews I have read and the poor quality order I received today,I think this is a scam website, that sells cheap ,inferior copies of other items .The one page instructions were illegible and had spelling mistakes!! That must say it all!
PLEASE DONT ORDER FROM THIS SITE CHEAP IMITATION

November 23, 2022
Unprompted review
Rated 1 out of 5 stars

Stay away it's a scam

Stay away it's a scam! Bought a baby pillow I thought was in the UK. 10weeks later it turns out it's coming from China and what arrives is nothing like what I ordered. Its pretty much like wish!!!! Stay away!!

November 2, 2022
Unprompted review
Rated 1 out of 5 stars

First time placing an order and not…

First time placing an order and not very happy with my experience , told it's being delivered by yodel but my friend as still not had parcel delivered to them. placed on on 20th September , yodel cannot help because delivery doesn't have yod at the start of tracking order so look like 30 pound down the drain will not be ordering again

September 20, 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THEM

DO NOT BUY FROM THEM. their gadgets do not work. they are not letting anybody leave comments, and the comments that are already there are from their employees. they are very hard on returns so i have an item spent my money on it and have no use of it. plus the shipping is very slow.

September 28, 2022
Unprompted review
Rated 1 out of 5 stars

The worst piece of rubbish…

This was the worst piece of rubbish ever bought online. It failed in every aspect. Wouldn’t work to start, battery lasts 1.5 days, display hard to read and difficult to understand. App not clear or easy to read. Back sensor cover fell off within 2 hours, support said any glue will fix it. Readings totally inaccurate and after less than a Week a refund was refused.

September 29, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

The Balma Home customer support team helped me get my package even after I accidently gave them the wrong shipping area code.
Now my daughter can enjoy her elephants.
Thanks Fahad,

September 14, 2022
Unprompted review
Rated 5 out of 5 stars

Don't judge a book by its cover!

I was looking online for a mirror dash camera on behalf of my friend, and finally found one for a great price. I selected the item then went straight to the payment process. As i selected the payment method, i was alarmed to see a different company name had taken the payment. I went to look up the company, Balmahome, and was shocked by what i found. I immediately contacted Balmahome to voice my concerns, and right away i received a reply. They explained why my payment was going to them, but if i was unsure about the transaction, they would cancel my order and return my money. Reading this, i decided that i would go ahead and give Balmahome a chance, and they didn't disappoint. From the time i ordered the item, upto the day before i received it, Fahad at Balmahome, kept me updated constantly, and replied to all emails i sent to him. I have been pleasantly surprised by how good my experience with Balmahome has been, considering the bad ratings they have. For me, they have been absolutely brilliant and i'd definitely buy from them in the future.

September 7, 2022
Unprompted review
Rated 1 out of 5 stars

Scam company Avoid

After weeks it said its been delivered with a signature- nothing been delivered now i have chase paypal and DHL see who will compensate me. Real scam company this is

August 9, 2022
Unprompted review
Rated 1 out of 5 stars

I wouldn't even give it a one star…

I wouldn't even give it a one star rating as its a real scam company. I ordered a dog bed and without reading the reviews first. That my my biggest mistake. Three weeks after ordering I received a tracking number which didn't exist. Fortunately I purchased via Paypal and informed them of the issue. The fake company had three days to respond to Paypal and someone responded with minutes to spare saying my product was now being dispatched from China. Needless to say I said the could stick the bed where the sun don't shine and asked Paypal to bar the scam company from its system. 94% of reviews posted have one star. Please please do not buy from this website. The money lost could be funding terrorism. Am I exaggerating....perhaps not

July 22, 2022
Unprompted review
Rated 2 out of 5 stars

I ordered a ankle sprain compression…

I ordered a ankle sprain compression bandange thing and i ordered it because i sprained my ankle 2 years ago and it started hurting so i purchased this on the 12th of May AND IT CAME ON THE 1ST IF JUNE?? And i emailed the customer service and he sent me a link to track my order and i used it and it said my order wasn't found? I emailed many times and also THE SIZING i got a s-m and it WAS TOO tight, and there shoe sizes are in European sizes not uk and i was just so confused and it came finally BUT NEVER EVER ORDERING FROM HERE AGAIN, ALSO THE PRICE £23, AND THE EMAILER HIS NAME WAS FAHAD HE WAS THE CUSTOMER SERVICE SUPPORT PERSON WHO WAS EMAILING ME AND ONLY REPLIED TO. ME ONCE A DAY, DONT EVER ORDER FROM HERE AGAIN, WORST EXPERIENCE EVER

June 5, 2022
Unprompted review
Rated 1 out of 5 stars

Low quality items that ship from over seas.

Had to contact them a couple weeks after the order was placed because I never got tracking info. Here we are almost a month later and I have the item… but it doesn’t work. I sent them a picture of the error screen and they are now saying they want a video. Good thing it was cheap because they might try to hold my money. Filed a dispute with PayPal.

April 30, 2022
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company
Please DO NOT purchase anything from Balma Home/Buy Simple. The cholesterol testing kit I bought for £46.85 was very poor quality and did not work. The procedure for claiming a refund is arduous - they require video evidence and when I sent this they still refused my refund. Fortunately PayPal has refunded my payment, but this was a dreadful experience and I believe they are a SCAM company.

April 29, 2022
Unprompted review
Rated 1 out of 5 stars

Please please avoid

Please please avoid. They are not legit and should be avoided at all costs. Don’t give them your money. Ordered cream for rosacea, everything advertised on site showed it in English and had very good reviews. FINALLY arrived but everything about the product was written in Chinese, nothing like advertised on site, the whole packaging and instructions in Chinese and boxed very cheaply. Would certainly not have used this on my face, god knows what was in it. Paid 22.00 pounds and realised when arrived that I had been scammed. Contacted PayPal with my complaint and within 15 minutes they had refunded me. Well done PayPal and thank you but think it says everything about this company! Please avoid

April 28, 2022
Unprompted review
Rated 1 out of 5 stars

It’s a scam…

It’s a scam…. Do not order from them. I placed my order, a month later still haven’t received nothing. Customer service said my order will be ready to send and soon will received a tracking number but never did.
Still waiting…….

April 6, 2022
Unprompted review
Rated 1 out of 5 stars

I would give 0 stars

I would give 0 stars! Phone number is disconnected. Merchandise was a joke. I ordered a peanut butter machine and received a novelty toy. For $70! A child's toy! No way to return it unless I pay for the postage. This item is not suitable for food preparation.

March 22, 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER from this company

DO NOT ORDER from this company. I ordered a bionase for £25. I could of got it for £9 on ebay but thought I'd get it from a proper company. I waited 2 weeks for delivery and it came in a plastic bag without a box or instructions. They must of bought it off eBay and resold it to me at treble the price. Im glad i paid through PayPal because i will be getting a refund

March 19, 2022
Unprompted review
Rated 5 out of 5 stars

Not All Bad

I ordered a knife from this company and realised it was not the right one. I emailed immediately to cancel. Saw the reviews on here and thought I'd never get my money back. It took a couple of days but to be fair their website did say their customer service wasn't open at the weekend but got an email from Fahad who said he would try to cancel if not already processed. Next day another email to confirm cancellation and money back in my account 2 days later. No problems at all.

February 14, 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look