Just had Ricardo out to fix my doorlock and he was fantastic.Polite, professional and courteous, he quickly assessed the problem and offered me the alternatives – whether to get him to fix the lock or... See more
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Review summary
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Reviews shaping this summary
Reliable and helpful. They no longer remind me to book an annual visit, which was helpful. The time slot for the visit is eg 8.30 -1pm whereas a shorter slot to stay in would be more convenient or tex... See more
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Adam was excellent - he rang first, and arrived halfway through the time slot as I had requested. He removed his shoes before entering (without being asked) and was thoroughly professional in all the... See more
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on Tuesday 7th July , two incredible young men Matt and Chris, arrived at my sister in laws apartment ,in Norland square, she was not around, they had my number to call, they are smart and out of... See more
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Company details
- Security Service
- Door Supplier
- Emergency Locksmith Service
- Locks Supplier
- Security System Installer
- Security System Supplier
Written by the company
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contact info
20 Thornsett Road, SW18 4EF, London, United Kingdom
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4.5
Excellent
6K reviews
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AVOID AT ALL COST
We have had recurring issues with our Banham alarm, CCTV and intercom system since installed seven years ago. Customer service is absolutely appalling: Massive queues on the phone, call backs never occur, chaser emails are sent into the void and not responded to for weeks on end. On the few occasions that I have actually managed to pin down someone in their after sales team, they are in complete denial and take no ownership of their service level short falls. I write this message as I am once again chasing down triple faults reported on our alarm, intercom and cctv systems some five weeks ago with chasers by phone and email having had no effect. I have so far spent 47m on the phone. Yet, we still pay above market service and maintenance costs. In fairness, their technicians are super nice once they get here but the process you have to go through to make that happen is life shortening.
I have just booked in appointments with three other providers so I can get myself out of this mess.
June 3, 2026
Unprompted review
Reply from Banham Group
Thank you for your review and for bringing this to our attention. We’re truly sorry to hear about your experience with the aftercare service. Your feedback is invaluable, and we really want to make things right, but as Trustpilot do not provide us with your contact details, we would ask that you contact us directly at customerservice@banham.co.uk (mailto:customerservice@banham.co.uk) so we can address your concerns and find a solution.
Once again, we apologise that our service did not meet your expectations.
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers, and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Always provide great service
Great communications, plenty of warning of up-coming service visits, polite technicians, quick and efficient on-site. Great all-around team.
June 1, 2026
Reply from Banham Group
Thank you very much for your comments. We're always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
Kind regards
Debbie
Banham Customer Service Team
Really bad service
Really bad service. Looking for another key holder as Bonhams is rubbish
June 1, 2026
Unprompted review
Reply from Banham Group
Good morning and thank you for taking the time to leave us a review.
We are aware that you raised a separate review yesterday and this was immediately addressed so if you do require further support please feel free to contact us by replying to our email.
Once again, we are sorry that our service did not meet your expectations.
Kind regards
Very friendly and experienced engineer.
May 29, 2026
Reply from Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Quick and effective service.
June 1, 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
The experience on the day was very…
The experience on the day was very good. On time, efficient and a very pleasant chap.
The appointment before was cancelled at very short notice and it more than inconvenienced me. That’s why I give a 4 not 5
May 21, 2026
Reply from Banham Group
Thank you very much for your comments. We're always grateful to receive feedback from our customers and will make sure that your review is passed on to the relevant department.
Kind regards
Debbie
Banham Customer Service Team
Reliable service
Reliable service . Efficient delivery . Security of one's house is extremely important
May 23, 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Banham Alarm Service
Engineers always efficient in tasks they undertake. Caerly knowledgable and effective in their work. Only critisism is that appointment has 5 hour window for a 10 minute visit! Should be able to track likly visit time to reduce impact on customer.
May 29, 2026
Reply from Banham Group
Thank you very much for your comments. We're always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
Kind regards
Debbie
Banham Customer Service Team
Two top engineers Raphael & Tom
Two top engineers Raphael & Tom - Friendly, helpful and great representatives of Banham's. Fast efficient and knowledgable.
May 28, 2026
Reply from Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineers.
Kind regards
Debbie
Banham Customer Service Team
The service is exemplary and the staff…
The service is exemplary and the staff are personable and knowledgeable. From the initial booking process to the engineer 's visit, the process is faultless.
May 28, 2026
Reply from Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers, and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
AVOID - terrible service, terrible product
AVOID. We pay a large annual charge only for it not to work, to then pay an additional charge for an engineer, for it to not work. And then to cancel we have been told to pay an additional charge - almost the same as the annual fee. Horrendous service. Bad product. Better off using a Ring alarm system.
May 29, 2026
Unprompted review
Reply from Banham Group
Thank you for taking the time to leave us a review. We are of course sorry to learn of your disappointment but appreciate your feedback. If you require any additional support you can contact us directly at customerservice@banham.co.uk (mailto:customerservice@banham.co.uk)
Once again, we apologise that our service did not meet your expectations.
Kind regards
Debbie
Banham Customer Service Team
The young man was on time
The young man was on time, polite and showed me how to use the panic button
May 27, 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Quick, Efficient, Courteous, Careful
Quick, efficient, courteous, and careful. What's not to like?
May 28, 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Unreliable security system due to admin error. Wait weeks for engineers.
Engineers themselves are great: skilled and pleasant. But Admin error meant we have not had a maintenance service in 2 years. We had alterations to our security system over the past 2 years and I was assured each time that a service would be done. This year, sensor batteries kept failing, so system won't set without a work-around. Paid for emergency engineer 9th May who found the batteries hadn't been changed since 2024. TWO maintenance visits were missed. He didn't have time to survey the system so replaced 2 duff batteries. Earliest maintenance appt available was 15th June, even tho they acknowledged it was an emergency. Since then 1 more battery has gone. Got in touch to advise and was told to replace it ourselves!! So we are left with a dodgy system for which we are paying a hefty monthly fee. Support team also woefully understaffed - takes hours to get through on the phone. Alarm receiving centre can only do very basic things and personally I found some staff to be abrupt and unhelpful. Tech team very good but only work Monday to Friday! Really disappointed.
May 26, 2026
Unprompted review
Reply from Banham Group
Thank you for your review and for bringing this to our attention. We’re truly sorry to hear about your experience. Your feedback is invaluable, and we really want to make things right, so our management team will contact you to address any ongoing concerns and provide you with a solution.
Once again, we apologise that our service did not meet your expectations.
Kind regards
Debbie
Banham Customer Service Team
ALL OK THANK YOU
May 27, 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Quality of service
May 27, 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
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