Banner Department Reviews 201

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as unique, beautiful, and made with incredible detail and skill. Many reviewers were delighted with the final product, stating it exceeded their expectations and became a cherished keepsake. The staff is frequently commended for their helpfulness, excellent communication, and accommodating approach throughout the design process. Reviewers also highlight the outstanding service, noting the team's dedication, efficiency, and willingness to make adjustments. The seamless design process and timely delivery of the finished product were also greatly appreciated by many.

What people talk about most

Product

Reviewers highlight positive aspects of the product, expressing delight with its quality and craftsmanship.... See more

Quality

Consumers consistently express high satisfaction with the quality of the products. Many reviewers describe... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's helpfulness,... See more

Service

Clients share positive opinions on service, consistently praising the exceptional communication from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a custom banner for our wedding. Amy turned our rough sketch and various ideas into a great statement piece for the day and to hang on our wall afterwards! They were more than acco... See more

Rated 5 out of 5 stars

Absolutely smashed it! From the initial contact to the final product, I cannot fault these guys for what they do at all - their attention to detail, quality and communication were spot on. I’ve alread... See more

Rated 5 out of 5 stars

Absolutely stunning. Exactly what we wanted. Communication from start to finish was perfect and the quality of our banner is unreal. We can’t wait to hang it at our wedding next month ! Thank you!

Rated 5 out of 5 stars

We asked the team to produce a banner for our wedding (to be a family keepsake afterwards) and Amy and Joe were so prompt with their communication all the way through. We went through a couple o... See more


Company details

  1. Banner Store

Written by the company

UK designer and maker of wool felt banners and pennants for creative people and businesses.


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely stunning

Absolutely stunning. Exactly what we wanted. Communication from start to finish was perfect and the quality of our banner is unreal. We can’t wait to hang it at our wedding next month ! Thank you!

April 27, 2026
Rated 4 out of 5 stars

Beautiful Banner & timely response

We have just received our banner all ready for our big day in 6 weeks and seeing our design brought to life so beautifully by Joe has been amazing. We've had a slight mishap with a colour match but this was resolved fairly and quickly with Joe and we cannot fault the craftsman ship and dedication that is so evidently poured into his skill. Thankyou Banner Department! ❤️

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Banner and Great Service

Beautiful banner that has clearly had so much time thought and skill go into it. I really liked how comfortable I was made to feel requesting design amends to make sure the final design was exactly what I wanted.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing banner, great experience.

We’re so happy with the banner the team made for our wedding. We were so picky with feedback and tweaks (we must have been very annoying), but Joe & Amy came back quickly with amendments and drafts to show us. Communication throughout the process was great. When the banner itself arrived we were so pleased, it was exactly as the previews we were sent, and the workmanship is gorgeous.

March 6, 2026
Rated 5 out of 5 stars

I can’t recommend them enough!

Joe and Amy at Banner Dept made my banner and their customer service was amazing from start to end. Amy answered all my enquiries I had and quickly too, as well as Joe. My banner is high quality and well made. I was shown options for my design and they knew exactly what I wanted for my brand. Paying through Klarna also helped me pay for my banner too. Highly recommend these guys. My banner was made on time too! Delivered in perfect condition. Thank you guys!

February 14, 2026
Rated 5 out of 5 stars

Stunning

What a great service from start to finish. Communication was fab, helping me bring our banner to life and updates on the delivery. The finished banner is beautiful. After it’s been displayed at our wedding party it will take pride of place in our home. Thank you for making us the perfect bit of art that will fill us with joy daily.

January 29, 2026
Rated 5 out of 5 stars

Perfect!

Customer service from the very beginning was impeccable! Nothing was too much trouble and we were so pleased with the finished product. We used the banner for our wedding and loved it so much it was part of the whole day - the Ceremony, then moved to top table, then finished with it on the DJ booth. Even now we’ve hung it in our living room! Totally worth the money and a keepsake we’ll have forever

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Company

An amazing experience using the Banner Department, great communication through out and the banner is going to be perfect for our big day.!!

December 12, 2025
Rated 5 out of 5 stars

10/10 product and experience

Our banner arrived yesterday and we are sooo happy with it.
Amy was so attentive and helpful throughout the process.
Can't express how happy we are with the product and service. 10/10.
- Bright Side Tattoo

December 12, 2025
Rated 5 out of 5 stars

Amazing

Amazing service. Sent my hand drawn design over to the team and they did the absolute best job, even better than we expected!! It's tricky when you are able to draw your design and then trust the people making something out of it but they absolutely smashed it out of the park! It's a beautiful keepsake for our big day that we will treasure forever

November 5, 2025
Rated 5 out of 5 stars

I would highly recommend them to anyone thinking about a banner.

We ordered a custom banner for our wedding. Amy turned our rough sketch and various ideas into a great statement piece for the day and to hang on our wall afterwards!

They were more than accommodating on our design ideas and adjustments throughout the whole process. From enquiry to design and finally to delivery all was smooth and professional.

We absolutely loved our banner and received so many compliments from guests. It is so unique and something we will treasure for years to come.

I would highly recommend them to anyone thinking about a banner.

September 13, 2025
Rated 5 out of 5 stars

Wedding and family banner

We asked the team to produce a banner for our wedding (to be a family keepsake afterwards) and Amy and Joe were so prompt with their communication all the way through. We went through a couple of design iterations and Amy didn't once make us feel we were being an inconvenience and always tried to meet our requests - the result was something really special. And when it arrived we were blown away by the level of skill and accuracy in the sewing.

It was such a statement piece for the wedding and we loved it and will continue to love it!

Thank you so much

I highly recommend!

October 7, 2025
Rated 5 out of 5 stars

Incredible!

We had great customer service and the team helped us improve our design. The final product looks better than we imagined!

October 7, 2025

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