The banner department, did such an amazing job of designing and making our wedding banner. They managed to pull a beautiful design from my very vague description and then we're ridiculously patient wh... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered a custom banner for our wedding. Amy turned our rough sketch and various ideas into a great statement piece for the day and to hang on our wall afterwards! They were more than acco... See more
Absolutely smashed it! From the initial contact to the final product, I cannot fault these guys for what they do at all - their attention to detail, quality and communication were spot on. I’ve alread... See more
We asked the team to produce a banner for our wedding (to be a family keepsake afterwards) and Amy and Joe were so prompt with their communication all the way through. We went through a couple o... See more
Company details
Written by the company
UK designer and maker of wool felt banners and pennants for creative people and businesses.
Contact info
United Kingdom
- hello@bannerdepartment.co.uk
- bannerdepartment.co.uk
4.9
Excellent
211 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication and a perfect…
Good communication and a perfect product! Can’t wait to use it at our wedding
August 15, 2025
Great experience with Banner…
Had the best experience with Banner Department! From my initial enquiry they were so helpful, friendly and responsive. I couldn't recommend them enough, our wedding banner looks incredible, you can see so much care and attention to detail has gone into it. Can't wait to use on our wedding day!
July 25, 2025
Great communication and brilliant end product
Great communication and brilliant end product, can't wait to show it off at our wedding!
July 4, 2025
Exceptional service
Exceptional service, kept me updated all the way with my custom banner and when it would be made. Happy to make any changes I requested and the quality of the product when it arrived was amazing! Very happy thank you ☺️
July 16, 2025
Couldn't be happier with the custom…
Couldn't be happier with the custom banner we had made for our wedding this summer! Joe and Amy have been an absolute delight to deal with throughout the process - they are genuinely wonderful people, and the banner was great quality and looked fantastic hanging at our venue behind the top table. A perfect original, personalised touch to display at the event, and it's now hanging proudly on our lounge wall as a lovely reminder of the happiest of days. We've already passed on details to a few of our friends with weddings coming up :) Highly recommend to anyone and everyone.
June 20, 2025
Great experience.
Great experience.
They were great in helping us make our banner.
The design process was seamless and before I knew it we had the perfect handmade banner.
Highly recommend
July 1, 2025
We absolutely love it
We absolutely love it! Amy went back and forth with us, with such patience, until we felt the design was exactly right for us, and then the shipping was really quick and the quality of the banner is amazing. Can't wait to put it up at our wedding in 2 weeks!!!
June 12, 2025
What a fantastic small business
What a fantastic small business! They were so patient and helpful when it came to designing our banner.
It has arrived and it is so well made, such good quality I can’t wait to display it at our wedding later this year.
June 9, 2025
Utterly chuffed.
I’m absolutely chuffed with the banner Joe and his team created for my wedding. Joe’s communication was excellent, he answered my questions swiftly, and the end result was better than I could have imagined. Thank you endlessly for creating something we will treasure forever.
May 23, 2025
Unprompted review
Excellent
Excellent! I bought a DIY banner and tried to source my own white fringe without success, had the idea to email and ask if they had any I could purchase and so helpful! All sorted with a few emails and came in the post shortly after. Hassle free. (Also offered for me to send the banner back so they could sew the fringe on properly! I was impressed.)
Also the quality of the banner is amazing, I haven't put it together yet but seems easy enough to do. Would definitely order from here again.
May 2, 2025
Brilliant small business
Joe was a pleasure to deal with and fully understood what we were looking to achieve for our wedding banner.
Great quality product which we cannot wait to show off in our big day.
April 22, 2025
Perfect banner!
From the design stage to delivery the customer service was amazing. The final product is perfect and we can’t wait for our friends and family to see our banner! Thank you so much!
April 11, 2025
Great service from the team at banner…
Great service from the team at banner department from the ensuring we were 100% happy with the design before work had started on it and adjusting designs to make sure it fit within our budget, to excellent quality and material for the banner itself.
March 21, 2025
A gorgeous momento from our wedding day!
We contacted Banner Dept. in the hope of bringing our fondness for the Lake District into our wedding decor - and we could not have been happier! The design was brilliant on the first go, merging our inspirations and reference images beautifully to create a gorgeous backdrop to sit behind our sweetheart table. We received amazing customer service, and are now the proud owners of a stunning handcrafted momento to cherish for years to come.
February 18, 2025
Amazing banner
my whole experience from start to
finish with these guys was 5 stars, great communication when emailing about the design! i needed a few changes made and they were super helpful and patient. my banner arrived nicely packaged and the quality is unreal. will definitely use again and recommend
thanks so much
March 7, 2025
Best wedding purchase ever ❤️
We are so, so thrilled with our wedding banner and can’t wait to display it at our wedding and then in our house after!! There was excellent communication throughout, such a worthwhile purchase for us and would recommend Banner Department 100%
February 27, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.