Banner Department Reviews 

209
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's design and exceptional quality, often describing their items as beautiful, unique, and cherished keepsakes that receive many compliments. The staff and customer service receive high marks for being incredibly helpful, accommodating, and providing excellent, responsive communication throughout the entire process. Many people appreciate the team's remarkable attention to detail and their ability to skillfully transform initial ideas into perfect, personalized items that exceed expectations. These finished products often become stunning statement pieces for events and are then proudly displayed as cherished decorations and lasting reminders in their homes for years to come.

What people talk about most

Product

Consumers express immense satisfaction with the product, often describing it as beautiful, high-quality, and... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of the banners,... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the team's amazing work in designing and... See more

Service

People report positive experiences with service, often highlighting the exceptional communication and prompt... See more

Customer service

Customers consistently note positive experiences with customer service, with many reviewers highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The banner department, did such an amazing job of designing and making our wedding banner. They managed to pull a beautiful design from my very vague description and then we're ridiculously patient wh... See more

Rated 5 out of 5 stars

We ordered a custom banner for our wedding. Amy turned our rough sketch and various ideas into a great statement piece for the day and to hang on our wall afterwards! They were more than acco... See more

Rated 5 out of 5 stars

Absolutely smashed it! From the initial contact to the final product, I cannot fault these guys for what they do at all - their attention to detail, quality and communication were spot on. I’ve alread... See more

Rated 5 out of 5 stars

We asked the team to produce a banner for our wedding (to be a family keepsake afterwards) and Amy and Joe were so prompt with their communication all the way through. We went through a couple o... See more


Company details

  1. Banner Store

Written by the company

UK designer and maker of wool felt banners and pennants for creative people and businesses.


Contact info

4.9

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(209)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Amazing service. Sent my hand drawn design over to the team and they did the absolute best job, even better than we expected!! It's tricky when you are able to draw your design and then trust the people making something out of it but they absolutely smashed it out of the park! It's a beautiful keepsake for our big day that we will treasure forever

November 5, 2025
Rated 5 out of 5 stars

I would highly recommend them to anyone thinking about a banner.

We ordered a custom banner for our wedding. Amy turned our rough sketch and various ideas into a great statement piece for the day and to hang on our wall afterwards!

They were more than accommodating on our design ideas and adjustments throughout the whole process. From enquiry to design and finally to delivery all was smooth and professional.

We absolutely loved our banner and received so many compliments from guests. It is so unique and something we will treasure for years to come.

I would highly recommend them to anyone thinking about a banner.

September 13, 2025
Rated 5 out of 5 stars

Wedding and family banner

We asked the team to produce a banner for our wedding (to be a family keepsake afterwards) and Amy and Joe were so prompt with their communication all the way through. We went through a couple of design iterations and Amy didn't once make us feel we were being an inconvenience and always tried to meet our requests - the result was something really special. And when it arrived we were blown away by the level of skill and accuracy in the sewing.

It was such a statement piece for the wedding and we loved it and will continue to love it!

Thank you so much

I highly recommend!

October 7, 2025
Rated 5 out of 5 stars

Incredible!

We had great customer service and the team helped us improve our design. The final product looks better than we imagined!

October 7, 2025
Rated 5 out of 5 stars

Everyone needs a banner!

Amy was brilliant, getting in touch with the design and keeping me updated as it went.
And the quality is unreal, it is so detailed, excellently put together.
Thank you so much for my banner, I love it!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Really great experience from start to…

Really great experience from start to finish!
Excellent communication, fab design ideas and a beautiful finished product that we can’t wait to use on our wedding day and display in our home afterwards! Would recommend it to anyone and everyone.

October 9, 2025
Rated 5 out of 5 stars

Absolutely smashed it

Absolutely smashed it! From the initial contact to the final product, I cannot fault these guys for what they do at all - their attention to detail, quality and communication were spot on. I’ve already had so many compliments on the banner from clients and potential clients. I’m so chuffed with it and will be proud to show it off wherever I take it. Thank you so much for bringing my idea to life!

September 19, 2025
Rated 5 out of 5 stars

Brilliant customer experience - love our banner!

I had seen Banner Department advertised on social media and looking at their photos and what they could do, I was keen to see if they could bring my vision for a banner for our wedding to life.
the whole process has been so easy, communication was clear, and quick.
Every little detail was checked and the prototype was true to life. We LOVE our banner and can't wait to display it on our wedding day and in our home afterwards.

September 6, 2025
Rated 5 out of 5 stars

Perfect wedding surprise

Banner Department delivered the perfect surprise for my partner at our wedding. Joe was very patient as we discussed the design and managed to agree something within budget. The final product was great quality and arrived within the agreed timeframe.

April 22, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look