The banner department, did such an amazing job of designing and making our wedding banner. They managed to pull a beautiful design from my very vague description and then we're ridiculously patient wh... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
UK designer and maker of wool felt banners and pennants for creative people and businesses.
Contact info
United Kingdom
- hello@bannerdepartment.co.uk
- bannerdepartment.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The banner it's self was fab can't…
The banner it's self was fab can't fault it but for what I paid for it I thought it would have been packaged better.it was just in a brown paper bag.communication was also fab 👍👍

Reply from Banner Department
Really nice level of customer service…
Really nice level of customer service and the finished product has an exceptional level of detail. Thank you!
Friendly and helpful customer service
Friendly and helpful customer service. We were able to discuss ideas for our wedding banner and sent a mock up to show us what it would look like. We're thrilled with our personalised banner and are very grateful to the team at banner department! Thank you.
High quality banners!
We absolutely love our banner and cannot wait to display it our wedding. The communication was excellent and our banner is of a high quality. We would definitely recommend!
Our banner really added to our day
Our banner really added to our day, the pics look fab and it was beautifully crafted. Added more than we could have hoped for. Thank you!
Incredible process from start to…
Incredible process from start to finish! Can't recommend enough! Big thanks to everyone at Banner Dept!
Great service
Great service. Friendly and clear customer service and the final product is just amazing!
Would happily use again
Blown Away
We were blown away by the quality of our banner! The whole experience with Banner Department was 10/10 from the customer service to the designing of our idea. I cannot recommend them enough
The team were really helpful through…
The team were really helpful through the design phase, offering lots of options based on our suggestions, and creating exactly what we wanted. The production and delivery was really smooth and on time. The final banner was amazing and everyone at our wedding loved it!!
Custom Banners
Just received the banners we had made for our wedding this September and they’re even better than we could have hoped for. We can’t wait to use them at our wedding and then hang them in our home as keepsakes. Thank you to Joe and team who were helpful with creating the design we wanted, would highly recommend the Banner Dept.
Amazing customer service! super banner!
Amazing customer service!
The banner is stunning and so detailed
It was focal point of our wedding
Thanks so much :)
Amazing quality banner and speedy…
Amazing quality banner and speedy delivery! Would highly recommend!
Wedding banner
Lovely company . I messaged them to create a wedding banner for me and my partner ,including our logo we had done to go with the stationary . The banner is beautifully made and exactly what I asked for . The team were really good at communicating with me throughout the process . Thank you! I can’t wait to see it on the day
Joe and his team were amazing
Joe and his team were amazing! We had an initial meeting over zoom to go over designs and wedding details! Joe was so open to do different designs for us as we weren’t too sure what we exactly wanted! They then sent over a few designs and were so open for the small changes we wanted! When it arrived we were blown away by the banner! It was amazing and can’t wait to use it for our wedding! Thanks so much! 😁
Did an amazing job with our order
The team at the Banner Department are brilliant and did an amazing job with our order.
Amazing
Amazing! We had a few issues with the banner but Sarah was absolutely amazing, she sorted everything out for us straight away and kept in contact every day to keep us updated!
I ordered a banner for our wedding
I ordered a banner for our wedding - customer service was great and the ordering process was very easy. Discussed the design and saw a mock up beforehand. The order has just arrived and we couldn’t be happier with it!
Such a lovely item and great communication
Such a lovely item and great communication from start to finish, and very patient with me going back and fourth with ideas.
I can't wait to hang the banner up at my wedding and in my home afterwards.
Lovely quality and friendly team
We love our banner! From initial chats to our final banner it has been a pleasure working with the Banner Department.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







