Banner Department Reviews 

211
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, often describing them as beautiful, unique, and incredible works of art. Many people highlight the company's ability to bring their design ideas to life, creating stunning and detailed pieces that exceed expectations. Reviewers frequently commend the outstanding customer service, noting the staff's helpfulness, responsiveness, and accommodating approach throughout the entire process. People appreciate the excellent communication, with many feeling well-informed and supported from initial inquiry to the final delivery of their cherished items.

What people talk about most

Product

People report positive experiences with the product, often describing the banners as beautiful, high-quality,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight that the final product... See more

Staff

Users describe positive interactions with staff, highlighting their amazing service and dedication. Team... See more

Service

Customers consistently note positive experiences with service, often highlighting the exceptional... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent and amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The banner department, did such an amazing job of designing and making our wedding banner. They managed to pull a beautiful design from my very vague description and then we're ridiculously patient wh... See more

Rated 5 out of 5 stars

We ordered a custom banner for our wedding. Amy turned our rough sketch and various ideas into a great statement piece for the day and to hang on our wall afterwards! They were more than acco... See more

Rated 5 out of 5 stars

Absolutely smashed it! From the initial contact to the final product, I cannot fault these guys for what they do at all - their attention to detail, quality and communication were spot on. I’ve alread... See more

Rated 5 out of 5 stars

We asked the team to produce a banner for our wedding (to be a family keepsake afterwards) and Amy and Joe were so prompt with their communication all the way through. We went through a couple o... See more


Company details

  1. Banner Store

Written by the company

UK designer and maker of wool felt banners and pennants for creative people and businesses.


Contact info

4.9

Excellent

TrustScore 5 out of 5

211 reviews

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4.9

All reviews

(211)

43 reviews in the last 12 months

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Rated 4 out of 5 stars

The banner it's self was fab can't…

The banner it's self was fab can't fault it but for what I paid for it I thought it would have been packaged better.it was just in a brown paper bag.communication was also fab 👍👍

October 4, 2024
Banner Department logo

Reply from Banner Department

Hi Diana,

Thank you so much for your kind words about your banner and our communication – I'm thrilled you were happy with it!

I appreciate your feedback on the packaging. I've tested different options and decided to use brown paper bags because they’re recyclable, heavy-duty, and versatile enough to protect banners of all sizes. I also fold and tie the banners nicely to ensure they arrive as presentable as possible after their journey through the post.

That being said, I'm always looking to improve, so I’ll send you an email to hear more about how you imagined the packaging. Your input is really valuable to me!

Thanks again for your support!

Joe

Rated 5 out of 5 stars

Friendly and helpful customer service

Friendly and helpful customer service. We were able to discuss ideas for our wedding banner and sent a mock up to show us what it would look like. We're thrilled with our personalised banner and are very grateful to the team at banner department! Thank you.

September 20, 2024
Rated 5 out of 5 stars

High quality banners!

We absolutely love our banner and cannot wait to display it our wedding. The communication was excellent and our banner is of a high quality. We would definitely recommend!

October 9, 2024
Rated 5 out of 5 stars

Blown Away

We were blown away by the quality of our banner! The whole experience with Banner Department was 10/10 from the customer service to the designing of our idea. I cannot recommend them enough

September 20, 2024
Rated 5 out of 5 stars

The team were really helpful through…

The team were really helpful through the design phase, offering lots of options based on our suggestions, and creating exactly what we wanted. The production and delivery was really smooth and on time. The final banner was amazing and everyone at our wedding loved it!!

August 27, 2024
Rated 5 out of 5 stars

Custom Banners

Just received the banners we had made for our wedding this September and they’re even better than we could have hoped for. We can’t wait to use them at our wedding and then hang them in our home as keepsakes. Thank you to Joe and team who were helpful with creating the design we wanted, would highly recommend the Banner Dept.

September 6, 2024
Rated 5 out of 5 stars

Wedding banner

Lovely company . I messaged them to create a wedding banner for me and my partner ,including our logo we had done to go with the stationary . The banner is beautifully made and exactly what I asked for . The team were really good at communicating with me throughout the process . Thank you! I can’t wait to see it on the day

August 29, 2024
Rated 5 out of 5 stars

Joe and his team were amazing

Joe and his team were amazing! We had an initial meeting over zoom to go over designs and wedding details! Joe was so open to do different designs for us as we weren’t too sure what we exactly wanted! They then sent over a few designs and were so open for the small changes we wanted! When it arrived we were blown away by the banner! It was amazing and can’t wait to use it for our wedding! Thanks so much! 😁

August 28, 2024
Rated 5 out of 5 stars

Amazing

Amazing! We had a few issues with the banner but Sarah was absolutely amazing, she sorted everything out for us straight away and kept in contact every day to keep us updated!

July 30, 2024
Rated 5 out of 5 stars

I ordered a banner for our wedding

I ordered a banner for our wedding - customer service was great and the ordering process was very easy. Discussed the design and saw a mock up beforehand. The order has just arrived and we couldn’t be happier with it!

July 19, 2024

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