Outstanding customer service! I'd placed an order but picked the wrong delivery option and knew it wouldn't be delivered in time, I messaged asking if anything could be done and got a very quick respo... See more
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Company details
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Banter Cards is a small family run business based in sunny Barry Island - Started in 2015 the company has served over 1 million customers. All of our products are designed & printed in house to order. P.s. We plant 5 trees for every 1000 cards we sell.
Contact info
hayes road, cf64 5rz, sully, United Kingdom
- hey@bantercards.com
- bantercards.com
No recent history of asking for reviews
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Replied to 75% of negative reviews
Typically replies within 24 hours
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Easy to order and quick to receive!
Easy to order and quick to receive!
Great product…very funny!
Some reviews not good but my experience…
Some reviews not good but my experience was ok I bought swear word flip flops for a friends birthday she absolutely loves them the 1 thing I will say is she is size 7 so I ordered large which was my hubbys size so sent back ordered medium they only just fit her but she probably will just keep sake them
Excellent quality and a speedy…
Excellent quality and a speedy delivery, I’ll be ordering more
Lovely card and great service
Lovely card and great service! Will defo use again! Thank you 🙏
A++++
I have made multiple orders over the years from Banter cards from cards, wrapping paper and cake toppers. The quality of their products is always fantastic! I needed a cake topper last year and Toni was fab she made it quickly for me and I was able to collect it!
Funny funny funny cards
Funny funny funny cards
Will deffo buy again and tell my friends about you guys
Great card
Great card, air freshener smelt amazing too. The recipient will love it. Thanks. Amazing job.
Customer service? Don't make me laugh.
RUBBISH
I wanted my card printed with a message inside and the confirmation came back with the 'type your message to be printed inside' and the message I wanted printed. It cost £6.00.
It arrived as a blank card, so £6.00 is scandalous!
I contacted them and their answer: "You unchecked the box for 'message' (50p saved) so even though on the order confirmation you wrote a message, because you unchecked the box you didn't pay the extra 50p for that message.
Absolute rubbish customer service from a company I will never use again and as you can see by their pretty average rating generally, they are probably a business to avoid!

Reply from Banter Cards
Poor experience.
Poor experience.Ordered a surprise gift to be sent to a friend with 1st class delivery. It didn’t arrive. I was never sent a tracking reference. I contacted customer services to be told that they hadn’t paid the right postage so the item was being held pending payment of a fee. It was suggested that I should ask my friend to pay the fee and then send them the receipt and they would pay it! I declined and suggested alternatives, which they refused. So, I am not going to ask my friend to pay for the gift (seems a bit rude!) Now I have to wait and hope the Royal Mail get tired of holding it and send it back to Banter. Then I have to hope they issue a refund. Yes. That was their solution to the problem they caused by paying the wrong postage.
All in all a poor experience so I wouldn’t recommend or use them again.
EDIT FOLLOWING SUPPLIER REPLY:
The supplier is correct - they did not refuse my suggested resolutions so, I will rephrase. They ignored my suggested resolutions without offering any reason why. They did apologise, that is true. However, the resolutions offered were not designed to rebuild trust and put the customer back into the position they should have been in ie sending a surprise gift to a friend. The resolutions suggested were designed to protect them from losing the £15 paid for a mug and postage. Hope this satisfies the supplier for accuracy.

Reply from Banter Cards
Quick delivery
Placed my order at 9pm on a Friday night, had my confirmation email also explaining on postage & delivery, as it fell on a wkend absolutely no issue that this would be processed on the Monday, to my surprise 4pm on the Sunday it arrived 😃 fabulous service, will use again & recommend
Terrible experience
Bought an item with first class shipping, it never arrived, was never able to even track the delivery, and had no support whatsoever.
I reached out to the only email available for ‘support’ but they never got back to me.
Never again

Reply from Banter Cards
Excellent customer service.
I've just received my first order from Banter Cards.
Their website is easy to navigate.
I'm really pleased with the products received. Lovely novelty socks and baby vest, exactly as illustrated on their website. Great personalised gifts.
Products purchased as birthday presents arrived via Royal Mail in plenty of time.
Excellent customer service from Jaye who sent friendly email updates. The personal touch made me feel so much more confident when purchasing online from a company I haven't used before.
I highly recommend Banter Cards!
Great company
I cannot praise Banter cards enough, from the quality of cards which are top notch, to their customer service which is great.
First time using them defiantly won't…
First time using them
And definitely order again items were ready to collect in no time at all the girls were fantastic when picking up my item 5 star
This company is the definition of a THIEF
This company is the definition of a THIEF. Stay away from them, I do not know how they managed to have this score but DO NOT TRUST THEM. I have ordered an article in MAY and I am still waiting for it since. I ordered it for a bachelorette party and did not receive it for the event, the company is blaming the UK customs. What a shame ! I wrote a message last week to ask for my money back as I am not sure my article will be delivered after almost 3 months!! They are ignoring my messages. This is totally illegal, unprofessional and disgusting. I was happy to offer this t shirt to my friend and now I cannot do anything but share my true and honest opinion about this « company ». Please, do not do the same mistake as I did. As they do not seem to care about my emails, I hope at least that they pay attention to the guests reviews otherwise it is definitely a zero!!!You should be ashamed of yourself !!

Reply from Banter Cards
Every opportunity that I can use Banter…
Every opportunity that I can use Banter Cards I will! The packaging and customer service is just above and beyond! All of the products are top quality and even better this company is environmentally friendly!
Great selection of cards but that’s all
Great selection of cards, however I wasn’t overly impressed with the quality. Thin flimsy card and see through envelopes. My husband would have seen what it said through the envelope quite clearly, so I had no choice but to stick an a4 piece of paper over it so as not to ruin the surprise! Also arrived slightly damaged on the corner.
Sadly I don’t think I’ll return for another
Brilliant company to deal with
I bought a calendar off the girls as a present. Unfortunately I put in shipping for UK instead of Ireland. They waived the extra fee and made sure I got my calendar in time. So pleasant to deal with and I will 100% use this company again for any purchases I may need. Highly recommended and some of the calendars are hilarious. Been recommended to friends and family.
Super lush order
Ordered late on a Wednesday night, received lunchtime Friday. Love how many different options of cards etc they offer. Keep up the good work ladies 😊
Very happy customer!
Excellent service from start to finish! I’m very happy with every item that I received. Toni was very helpful and friendly in all comms and there were a quite a few, as I needed her technical support to make the gifts extra special!
Thank you so much, I will definitely order again🥰
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