Banter Cards Reviews 

199
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic product range, noting that items arrive quickly and always match descriptions perfectly on the website. People also note the wonderful customer service, mentioning that support representatives respond rapidly to questions and solve any issues smoothly. Buyers are particularly fond of the humorous cards and unique novelty gifts that make truly memorable presents for friends and family members. Some reviewers were not happy with specific purchases, mentioning poor item quality, illegible writing on customized badges, and missing tracking information for delayed deliveries.

What people talk about most

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the fantastic materials... See more

Order

Customers had positive experiences with order, highlighting smooth processes, quick delivery, and helpful... See more

Service

People report positive experiences with service, frequently highlighting exceptional friendliness, fantastic... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting quick response times and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding customer service! I'd placed an order but picked the wrong delivery option and knew it wouldn't be delivered in time, I messaged asking if anything could be done and got a very quick respo... See more

Rated 5 out of 5 stars

First time using Banter Cards but I will be using them again. Great prices good quality product as described and super quick delivery would definitely recommend

Rated 5 out of 5 stars

I’ve ordered a number of times from Banter Cards. Always great products, great communication and responsive when asking questions. I’ve bought various cards, stationery, mugs & even custom shin pads!... See more

Rated 5 out of 5 stars

I bought a customised snow globe as an office secret Santa gift, I was blown away by the quality & how quickly it was sent out. The recipient was really pleased & everyone wanted to know where I had b... See more


Company details

  1. Events & Entertainment

Written by the company

Banter Cards is a small family run business based in sunny Barry Island - Started in 2015 the company has served over 1 million customers. All of our products are designed & printed in house to order. P.s. We plant 5 trees for every 1000 cards we sell.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

199 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(199)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic family run small business

Made several orders over the years.
Always order my self a sweary calender, the quailty is great, and I absolutely love their sweary pens. Keep up the good work guys 😊 merry Xmas

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, amazing products, amazing customer service, all around amazing!!

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great items 5*

Ordered 3 secret Santa presents from here both great quality as usual and the recipient's loved them. It did take 10 days to come but that was a Royal Mail issue not banter cards. Great customer service as they responded quickly and helped with the Royal Mail mess up. Will be buying again!

December 11, 2023
Unprompted review
Rated 1 out of 5 stars

Useless customer service - never again

Ordered on 18th November, chased on the 5th December and was told I should have received it by now. Was then told they would chase it with Royal Mail, didn’t hear anything for a week so chased again and no reply. Had to get a refund through PayPal. Plenty of other companies offer similar so won’t be using these jokers again. BTW if Toni tells you they are looking into it - good luck!!!!

December 15, 2023
Unprompted review
Rated 4 out of 5 stars

Banter cards

Placed an order easy site to use my cards arrived today I’m still chuckling they are great!! only took a few days to arrive I found the quality of the cards good they are solid not flimsy will be ordering more in the future

December 15, 2023
Unprompted review
Rated 3 out of 5 stars

Now resolved - I’ve received my order

Edited: I’m happy to say I now have the goods! I was contacted a day or two after I left this review and advised my order had been sent out but the status had not been updated. Unfortunately the parcel then went missing on its way to me. The member of staff was very helpful and contacted Royal Mail who could not give further tracking details so she arranged for the order to be sent again. It came the next day.

The goods are of excellent quality and I’m glad I got them - not just because of the cost/inconvenience but because these particular items are perfect for the recipients.

They are obviously very busy at this time of year and I would advise to order well in advance. I was told packaging orders is prioritised over correspondence at this time of year so even if their own automated replies say they’ll be in touch within 48 hours, that may not happen.

(Original review - I placed an order on 24 November and I’m still waiting for it. It’s a busy time of year but the website said orders would be dispatched in 5 days so we’ve passed that. I have filled in two ‘contact us’ forms on the website and sent two emails but have not received a response. So I’m £46 out of pocket and it looks like I’ll have to shell out on alternative gifts and go out and get some more.

Pretty disappointed as I’ve ordered from Banter Cards before and there have been no problems. Pamela N)

December 12, 2023
Unprompted review
Rated 1 out of 5 stars

Joke!!!

Ordered on the 13/11/23. Never received my parcel. Still going back and forth trying to get a refund. Joke of a company

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service & brilliantly funny…

Excellent service & brilliantly funny products. I bought the ‘ Would you rather ‘ game for my friends birthday and we were in hysterics playing it. It cheered me up so much after an awfully sad week . Thank you 🙏

April 18, 2022
Unprompted review
Rated 5 out of 5 stars

YOU WILL NOT BE DISAPPOINTED

Awesome Service.

Great selection and original too.
Swift and well priced.
My card was an A4 size and the quality is amazing. Other cards from other card sites would be all limp and floppy.

If you give Banter Cards a go you will not be disappointed.

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent calendar

Ordered a Dog Sh**tting pop-up calendar from Banter Cards as a Secret Santa gift - well impressed with the quality, it's exactly what I wanted. Dispatched/delivered ahead of expected date right before Christmas and when I had a query I got a super-fast response. Highly recommend!!

December 22, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent communication from the…

Excellent communication from the company. I’ve ordered a couple of items from the company. First order was a tea towel with the print ‘DON”T TOUCH MY TEA TOWEL’. Good quality tea towel and the print doesn’t fade. Second order which I have received was a custom made tea towel for this Christmas as a gift. I requested for the design they had for the beach towel with the print ‘I’m on Santa’s naughty list for having a hairy fanny’. The print looks amazing. Highly recommend this company.

December 16, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service!

I was really impressed with the customer service. Not only was Jaye really friendly, but she went out of her way to check that she customised my order to my liking.

I ordered a puzzle with a family photo on it and by having it landscape, some of the image was cut out.

I feel most companies would put the order through in landscape without asking, as the cropping wasn’t that bad and that’s standard for puzzles. Not Banter Cards though, they rang me to ask and followed up with an email to show landscape vs portrait.

This really exceeded my expectations, very considerate of them and as mentioned really friendly all the way through. Thank you Jaye and the team!

November 19, 2021
Unprompted review
Rated 5 out of 5 stars

So many lols

Amazing products, sure to bring a lol to anyone’s day. I share my ‘office c word’ pen to my colleagues during meetings to see if anyone notices ...

July 10, 2021
Unprompted review
Rated 5 out of 5 stars

I love Banter Cards!!

Love, love, love this company! The products are amazing and so funny, the customer service is brilliant & delivery is super quick. Definitely recommend ❤❤

July 10, 2021
Unprompted review
Rated 5 out of 5 stars

Unmatched customer service.

Banter Cards' products are hilarious and high quality! The designs look great and the variety of products is brilliant. Having said all that, the best thing about this company is the customer service; they truly care about their customers and want to make sure we are delighted with the product.

Buy something, you will not be disappointed.

July 10, 2021
Unprompted review

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