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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and design of the products, often describing them as beautifully crafted and unique. Many highlight the outstanding customer service, noting the staff's helpfulness, clear communication, and personalized attention throughout the entire process. Reviewers frequently mention the durability and comfort of the glasses, with some appreciating the meticulous packaging and attention to detail. The overall sentiment is that the company delivers a superb product and service, making customers feel valued and satisfied with their purchases.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional craftsmanship and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team, especially Jamie and... See more

Service

Customers had positive experiences with service, often highlighting the impeccable attention to detail and... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the high standard of personal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m thoroughly impressed with the quality of the Mòr C glasses I ordered. They look fantastic. I’m planning to order the Mòr Es in their upcoming release. I also genuinely appreciate their prompt a... See more

Company replied

Rated 5 out of 5 stars

I’ve followed Banton on Instagram for about a year and have loved their updates and watching an independent, creative company, grow. The passion they have for their product was clear… and their prod... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my new pair of Banton Framework glasses! This is my third pair now and everything from the design, details, finish and customer service is superb - I'd highly recommend them to anyone... See more

Company replied

Rated 5 out of 5 stars

Banton Frameworks are a company of just two- Jamie & Lucy and their customer service and glasses are absolutely first class. It surpasses many companies who have their own customer service team... See more

Company replied


Company details

  1. Optical Products Manufacturer

Written by the company

*Limited edition eyewear. Released 6 times a year.* Our eyewear is handmade in the UK from the finest materials and the highest quality components to create investment eyewear that is built to last. Eyewear straight from the hands that made them.


Contact info

4.8

Excellent

TrustScore 5 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Best sunglasses I’ve ever bought

Best sunglasses I’ve ever bought. The quality of the frame is outstanding, excellent lenses and beautifully designed. Highly recommend

December 18, 2025
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Stephen oh Stephen!

Thanks so much for taking the time to leave such a kind review.

Hearing that these are the best sunglasses you’ve ever bought really means a lot to Lucy and me.

We put a huge amount of care into the frames, lenses and overall design, so it’s lovely to know that’s come through.

Thanks again for the recommendation and for trusting us to make your sunglasses.

Keep in touch.

Lucy & Jamie, the makers ✌️x

Rated 5 out of 5 stars

The whole process and service from…

The whole process and service from Jamie and Lucy is outstanding, with swift and clear answers to my questions and the finished product arrived exactly on time.
Jamie and Lucy offer exceptional quality frames that are beautifully designed and wonderfully crafted. I’m completely bowled over by the quality and have had many compliments on them from family and friends.

November 26, 2025
Unprompted review
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Reply from Banton Frameworks

David, thank you so much for taking the time to write this. It really means a lot to Lucy and me to hear how much you’re enjoying your frames, especially knowing they’ve already sparked a few compliments.

We put a huge amount of care into every step, from the first email to the final polish, so your words genuinely mean the world to us.

Thanks again for your trust and support.

Keep in touch!

Lucy & Jamie, the makers ✌️x

Rated 5 out of 5 stars

A wonderful vision of your future

This is a team of two ,young , energetic craftspeople who see perfection as their primary motivation . Their quality and skill is second to none. Their acetate frames are not only beautiful but make you feel confident and at ease. Wear them and people will actually ask you “ where did you get your glasses? “ I have just received my second pair and they are fantastic. I would never have considered buying my spectacles on the internet. This company changed my mind.
Add to the quality - first class customer care , beautiful packaging and service - and you will never look back - only forward.

December 15, 2025
Unprompted review
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Reply from Banton Frameworks

Andrew, thank you so much for taking the time to write this. It really means a great deal to Lucy and I.

The best part? Hearing we’ve changed your mind about buying spectacles online, and that this is now your second pair, is hugely encouraging. Everything we do is driven by that feeling you describe; confidence, comfort, and glasses that spark curiosity and conversation.

We’re also really glad the customer care, packaging and overall experience stood out. When it’s just the two of us making everything by hand, details like that matter deeply.

Thank you again for your trust and support. It genuinely keeps us motivated to keep looking forward.

Keep in touch!

Lucy & Jamie, the makers x ✌️

Rated 1 out of 5 stars

Much needed review

Okay this is a review I feel I need to do once I have now the benefit of experiencing of having brought several other independent brands that are of meticulous craftsmanship in comparison to Banton frameworks for cheaper price point. I had to plead to send my eyeglasses from Bantonframeworks back as they had temples attached at different angles. Mind you I live in USA and I had to spend 100 usd to ship it back for them to fix the temples, which they did but very reluctantly and after sharing several emails and pictures back and forth.

Speaking of, if anyone having brought glasses from Banton check it out how each temples sides don’t even match on the attach and they make no effort to see if they are level also the polishing and finishing at the attachment of temple is very imprecise.

The frames I purchased since then are Barton Perreira and Jacques Marie Marge - JMM. Barton was a few 100 cheaper and quality of 10 vs at best of 5 barely for Bantonframework. JMM is out of this world in comparison it is 15/10 when compared to Barton and no comparison to Bantonframeworks.

For those who are seeking a good pair of eyewear there are several brands at much much better quality and also for better price point. From my research here’s a few brands. Salt, Dita, Akoni, Barton Pereira, JMM, Masunaga, Matasuda, Robert Larouce, Ahlem, Akila, Thom Browne just to name a few.

Please consider before you spend your hard earned money buying their frames which I promise are barely better than the generic brands that you find in any eyewear store. I know people who are seeking for a unique pair of glasses will want to consider Bantonframework and they are different that I give,
but not premium as they claim they are. If not they would have their temples align perfectly and not be an afterthought.

November 30, 2025
Unprompted review
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Reply from Banton Frameworks

Hi Idicula,

We’re sorry to read this review, the frame being discussed was handmade almost 2 years ago and we haven't heard from you in over a year.

To clarify for anyone reading:

• We exchanged over 60+ emails, reviewing photos, discussing adjustments and offering multiple solutions.

• Despite this, we still offered a full refund for the frame, entirely voluntarily, to ensure you were not left dissatisfied.

• You repeatedly refused a refund and that you wanted to continue with the frame.

• We also covered part of your international return cost and completed the alignment work you requested.

• You also stated when you received the re-adjusted frame: "Thank you for fixing the temples and now they are sit properly on my face and I cannot express how wonderful and proper they look."

The frame you purchased was from a much earlier batch, at a lower price point than our current collections.

Our pricing structure also includes lenses, a cost which you failed to mention when comparing us to other brands who are “a few 100 cheaper”. They wouldn’t be once you factor in lens costs.

Also a comparison to certain brands such as JMM and DITA is unfair as they are twice the price of our products, excluding lens costs.

What feels unfortunate here is the presentation of this situation as if no help was given, when in reality we went far beyond what most small workshops would be able to offer - both in time and in solutions.

We’re not a large factory brand, and we don’t hide behind polished corporate responses; we’re two people who take a huge amount of pride in what we make, and who always try to treat customers fairly and respectfully.

As two makers who produce every frame ourselves, our craft evolves continuously, and our more recent reviews reflect the standard we work to today. We are continually striving to hone and perfect our craft and are truly grateful for the continued support of our loyal customers.


Jamie & Lucy
Banton Frameworks

Rated 5 out of 5 stars

Exceptional quality, Wonderful to deal with

Can't really add much more to the multitude of 5 star reviews which all one way or another match my experience. Beautifully crafted frames, beautifully designed, exceptional quality, so many options, colours styles. Extraordinary value for money. I agree with the review referring to "Banton Addiction," one pair is simply not enough I have many frames, sunglasses, reading glasses, variafocal all a joy to order, receive, own and wear. Above all though Jamie and Lucy are wonderful people, they exude energy, passion and consummate skill they deserve success, their frames are in my pretty wide experience the best, their attitude and customer service shine out. Im a very proud wearer off Banton Frameworks and wait with excitement to the quarterly sales.

November 11, 2025
Unprompted review
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Reply from Banton Frameworks

Johnny, what a message to read. Honestly, thank you 😊

Having made so many of your various frames means the world to Lucy and I. We pour so much of ourselves into every pair, so to know you get that same joy from wearing them is just incredible.

We’re especially grateful for what you said about our attitude and service. Being small gives us the freedom to look after people properly, and it’s nice to know that comes through.

Thanks for sticking with us over the past few years and for bringing so much enthusiasm to what we do. We’ll keep doing everything we can to make the next pair worth the wait.

Keep in touch and keep your lenses clean.

Lucy & Jamie, the makers x

Rated 5 out of 5 stars

One more review for Banton repairs and service

One more review for a different issue! Sent Jamie my glasses for repair and refit/new lenses. The time to ship, fix, and return was lightning fast and the glasses arrived better than new and are serving me beautifully! Jamie and Lucy really do see their products through from the initial fit and through these adjustments with the utmost care and consideration. Thank you again!

November 18, 2025
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

James, this is brilliant to read.

Thanks so much for sending your frames back to us for repair. Lucy and I take a lot of pride in maintaining our glasses right through their lifespan, so it’s great to hear they came back feeling better than new.

If you ever need another tweak or lens refresh, you know where to find us.

Lucy & Jamie, the makers x ✌️

Rated 5 out of 5 stars

Forget the rest, wear the the best.

I've had to wear glasses since I was 10, so that's now 65 years. My glasses are part of me. I want them to reflct my personality. I get so frustrated when looking for new frames when everything available seems so boring and safe. The ones I have selected have often been a compromise, the best of a boring selection.
Banton Frameworks was a lucky find in a book about artisan makers. I was fired up by the thought of the British frames handmade by Lucy and James. A small company with big style, flair and care.
We all need to support artisan makers and artists and choose hand made over mass production.
From the moment I made my purchase the service I received couldn't have been better. Any queries were answered straight away. Nothing was too much trouble. I am so pleased with these frames. They are sturdy and beautifully made, so different from anything else I have seen. These skills take a lifetime of learning.
When someone asks about the price of one of my pieces of pottery and then says
' All that for a lump of clay' and then I am asked how long the piece took to make, my answer is all my life, honing skills all the way.
So let's praise Lucy and Jamie for this wonderful enterprise. Long may it go from strength to strength.
Jamie and Lucy have made me feel welcome into their world and like I was the only customer at the time, when I am sure they are juggling all aspects of their business and giving the same superb attention to all their customers.
I fully recommend Banton Frameworks.
Forget the rest and get the best.
I'm now waiting for amazing comments from other people who wear glasses.
Thank you so much Lucy and Jamie.

October 13, 2025
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Hilary, this has completely made our day – thank you so much for such a thoughtful review.

As fellow maker-types, your pottery analogy really hit home. The idea of “all my life” going into a piece is exactly how Lucy and I feel about our frames too.

It means a lot to work with you - someone who understands that kind of craft and graft has chosen to wear our glasses.

Knowing you’ve worn glasses for 65 years and still struggle to find frames that feel like you is exactly why Lucy and I started Banton Frameworks in the first place. Hearing that your new frames feel sturdy, beautifully made and different to everything else you’ve seen is the highest compliment we could hope for.

Thank you as well for backing small makers and choosing hand made over mass production. Support like yours genuinely helps keep workshops like ours going.

It’s been a real pleasure chatting with you and helping you find your frames.

Thank you again for your trust, your time and your kind words. We’re so proud to have you wearing our work.

Lucy & Jamie, the makers x ✌️

Rated 5 out of 5 stars

Quite simply these are the best glasses…

Quite simply these are the best glasses on the UK market. Handmade in Scotland to exacting standards.

Great standout style (I’ve lost count of people asking where I got the glasses from - even my optician asked as the model I was wearing as it knocked their “high end” labels/collection out of the room).

They are also very addictive so beware - you’ll be buying pair after pair and have a collection of the best glasses around to choose from. My fifth purchase.

It’s so good to support a local business (well it in Scotland but I live hours away in the Highlands).

You’ll not find better quality anywhere.

October 10, 2025
Unprompted review
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Reply from Banton Frameworks

That’s such a fantastic review, Simon 😊

Thank you for your continued support (and for spreading the word about our glasses). We’re really proud to be flying the flag for Scottish eyewear and even more chuffed to know you’ve now got a growing collection.

Keep in touch and keep your lenses clean!

Lucy & Jamie, the makers x

Rated 5 out of 5 stars

Just received my new glasses from Jamie…

Just received my new glasses from Jamie and Lucy at Banton, they are absolutely stunning. The whole process from initial order to receiving was seamless with fantastic communication from Jamie.
I can’t recommend them highly enough and I will definitely be ordering more glasses from them in the very near future.
Mike Partington

September 24, 2025
Unprompted review
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Reply from Banton Frameworks

Mike, thanks so much for taking the time to leave such a lovely review. We’re really pleased to hear you’re enjoying your new frames and that the whole process felt easy from start to finish.

Knowing you’d like to come back for another frame in the future means a lot to us as makers — it’s the best compliment we could ask for.

Lucy & Jamie, the makers x

Rated 5 out of 5 stars

I'm the owner of two pair of Banton…

I'm the owner of two pair of Banton eyeglasses, one from September 2025 and the other from 2023, and both are two of the nicest pieces of art I own. Right up there with the handmade bench my father made, honestly, which is saying something. All are really museum pieces. I've never met Jamie & Lucy--the generous, kind, detailed, hardworking & incredibly talented founders and stewards of Banton Frameworks--but I've talked about them and their work to many in my family, to my students, and to everyone who compliments my eyeglasses. I suppose I know them online from Jamie's charming emails, and from both of their over-the-top assistance from across the Atlantic helping me finally, finally come to a decision. I've been wearing eyeglasses since kindergarten, I'm 46 now, and I have never cared about eyeglasses this much or felt as proud to wear them. Lucky. Can't recommend enough, the people, Jamie and Lucy, and even more Banton eyeglasses.

September 8, 2025
Unprompted review
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Reply from Banton Frameworks

Travis! This was such a joy to read.

To be mentioned alongside your father’s handmade bench truly means the world to us. Thank you too for all your book recommendations — they’ve been brilliant.

Knowing you share our work with your family and even your students is incredibly special for us. We’re so glad our glasses have become something you’re proud to wear and talk about.

Lucy & Jamie, the makers x

Rated 5 out of 5 stars

Jamie and Lucy are absolutely brilliant…

Jamie and Lucy are absolutely brilliant artisans. Their passion, joy, dedication, commitment and love combine to produce outstanding frames.

The quality of each and every item is exceptional and the service level is what you expect and some!

I was bowled over with my first pair, they continue to strive to improve on all aspects of the business which is them! I’m sure like sticks of rock at the seaside if you cut them open you’d read Banton Frameworks!

They partner with other artisans and professionals to provide seamless products from the fitting of lenses to the ancillary items like cases and cloths.

The hand stamped gold foil embellished the individual artwork which becomes your pride and joy!

Their communications on email are a pleasure and an education to read, there is no salesmanship it’s just an insight to their lives, work and sacrifices.

I am hooked and will be back for more!

Keep up the great work!

Thanks

Nei

September 12, 2025
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Hi Neil,

Thank you so much for such a thoughtful review. We really appreciate the way you notice all the little details and the care that goes into what we do — from the frames themselves to the artwork and even our emails.

Your “sticks of rock” line is legendary.

It means a lot to have your support and encouragement.

Keep in touch and keep your lenses clean.

Lucy & Jamie, the makers x

Rated 5 out of 5 stars

Amazing design, construction, service. Couldn’t be happier with my first pair

Just received my first pair and am so happy with how the glasses came out! The materials, the construction, everything - they feel really great to wear. Amazing communication and experience throughout.

These are much more of a statement piece than my old (rather boring) frames.
This pair is a reddish acetate that can look understated in some lights, but then the sunlight hits them and the red lights up like they’ve got fire within them. I’m already thinking about what my next pair is going to be.

Thank you, to Jamie and Lucy, for your work on these! It’s a real privilege to wear these!

July 30, 2025
Unprompted review
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Reply from Banton Frameworks

Stephen,

That’s fantastic to hear — and you’ve described that red acetate perfectly. It’s one of those colours we fell in love with for exactly that reason… subtle indoors, but out in the sun it comes alive.

Lucy and I are so pleased you’re enjoying them, especially knowing they’ve made such a big leap from your old pair. We’d be delighted to help you pick out your next set when the time comes.

Thanks for taking the time to share your thoughts — it really means a lot to us ✌️

Lucy & Jamie, the makers x

Rated 5 out of 5 stars

Excellent personal service from start…

Excellent personal service from start to finish. My husband’s glasses were easy to order, arrived promptly and any queries regarding lenses answered in the same way. Fit was not perfect but Jamie adjusted and returned them quickly. Great experience all round and we would highly recommend Banton Frameworks just for the personal service alone.

August 13, 2025
Unprompted review
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Reply from Banton Frameworks

Thanks so much, Nuala.

I’m really glad we could make the whole process straightforward for your husband’s glasses — and that we could get the fit spot-on after a quick tweak.

Your kind words about our personal service mean a lot to Lucy and I, as that’s exactly what we strive for.

Keep in touch!

Lucy & Jamie, the makers x

Rated 5 out of 5 stars

Exceptional quality

Exceptional quality frames that are both beautifully designed and wonderfully crafted. The service was efficient, my questions were answered swiftly and clearly and the finished product arrived exactly on time. Banton provides a superior product that is worth the wait and definitely worth the price.

July 9, 2025
Unprompted review
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Reply from Banton Frameworks

Thanks so much for your generous review, Andy — it means a lot to hear that you’re happy with both the frames and the service. 😊

Lucy and I put a lot of care into each part of the process, so to hear everything arrived on time and lived up to your expectations makes the effort all the more worthwhile.

Thanks again for choosing our frames. It’s a pleasure to make your glasses for you.

Lucy & Jamie, the makers x

Rated 5 out of 5 stars

An outstanding pair of glasses.

Just received my Mor C glasses a couple of days ago. I took a chance on ordering a pair without receiving an exemplar pair. I needn’t have worried. The glasses are outstanding. Indeed the whole process has been excellent from start to finish. Communication has been faultless and the fit and materials used are matched by the sturdiness of this cracking pair of glasses.

July 24, 2025
Unprompted review
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Reply from Banton Frameworks

Hi David,

What a lovely review – thank you so much!

We’re chuffed you took a chance on ordering the Mòr C without trying them first, and even more so that you’re happy with the result.

It’s great to hear the fit and sturdiness lived up to expectations – that chunky silhouette really does make its presence known.

Thanks again for your kind words and for trusting us with your new glasses.

Lucy & Jamie, the makers

Rated 5 out of 5 stars

First class

I wasn’t sure about buying glasses online and am very happy that I took the plunge with Banton. Having perused the product catalogue I went for a pair of Black Oryx Mor C…they are super solidly constructed and feel great on my face. Tremendous product.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

I have several pairs of Banton glasses

I have several pairs of Banton glasses. I regularly receive compliments about them, whether I am in the USA or Europe. I always recommend Baton, without reservation. They are stylish, well made and bespoke.

June 10, 2025
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Nigel, thank you so much for your kind words — and for championing our glasses across the Atlantic and beyond.

It means the world to hear you're getting compliments wherever you go. Stylish, well made and bespoke is exactly what Jamie and I strive for, so your feedback really hits home.

Lucy & Jamie, the makers x

Rated 5 out of 5 stars

Outstanding piece of art

Bought my second pair of glasses last week from Benton Frameworks. Let me tell you, the glass frame is amazing, top notch quality & really stands out compared to other spectacle frames in the market! Thanks to really good craftsmanship & awesome customer relations. It is truly a piece of art!!
I’m pleased to have bought it.

June 3, 2025
Unprompted review
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Reply from Banton Frameworks

Hi Majah,

Thanks so much for your kind words!

Lucy and I are really grateful you came back for your second frame, and even more chuffed to hear you describe them as a piece of art. That means the world to us.

Thanks again for supporting our craft. Please keep in touch!

Jamie and Lucy, the makers x

Rated 5 out of 5 stars

Ahhh I hate these glasses!

...they’re too nice!

I’m gonna have to buy a burner pair to wear around the kids.

I have to say, and please understand this comes from a person with a background of sky high autistically intensive focus on detail and design for work, these glasses are lovely. You can tell these are created with passion.

Every step of acquiring these glasses was effortless and happy.

In just a few days i had ordered the glasses to try, sent them back for lens fitting, and had them returned to me.

Love them.

June 3, 2025
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Hi Tom,

This absolutely made our day.

Your line about needing a burner pair around the kids genuinely made us laugh — and also gave us one of the best compliments we’ve ever had.

Thank you for noticing the detail and design that goes into our frames. That level of appreciation means the world, especially coming from someone who clearly knows good design when they see it.

We’re so pleased to hear that the whole process felt smooth and happy for you — that’s exactly what we hope for.

Thanks again for the kind words and the support.

Lucy & Jamie, the makers x

Rated 5 out of 5 stars

4th pair of fantastic BFW glasses just…

4th pair of fantastic glasses just acquired from BFW… 5⭐️…. Solid frame frames crafted with love, and the new styling / typography is strong… congratulations on the new office move too!

May 31, 2025
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Hi Raoul,

Thank you for such a kind message — and for picking up your fourth frame from us. Considering you've been with us since 2017, your kind of loyalty means the world.

We’re so pleased you’re enjoying the new frame (and glad you noticed the updated branding too). It’s been a big year for us so far, so your support truly helps keep us going.

Thanks again for sticking with us.

Lucy & Jamie, the makers x

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