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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and design of the products, often describing them as beautifully crafted and unique. Many highlight the outstanding customer service, noting the staff's helpfulness, clear communication, and personalized attention throughout the entire process. Reviewers frequently mention the durability and comfort of the glasses, with some appreciating the meticulous packaging and attention to detail. The overall sentiment is that the company delivers a superb product and service, making customers feel valued and satisfied with their purchases.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional craftsmanship and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team, especially Jamie and... See more

Service

Customers had positive experiences with service, often highlighting the impeccable attention to detail and... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the high standard of personal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m thoroughly impressed with the quality of the Mòr C glasses I ordered. They look fantastic. I’m planning to order the Mòr Es in their upcoming release. I also genuinely appreciate their prompt a... See more

Company replied

Rated 5 out of 5 stars

I’ve followed Banton on Instagram for about a year and have loved their updates and watching an independent, creative company, grow. The passion they have for their product was clear… and their prod... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my new pair of Banton Framework glasses! This is my third pair now and everything from the design, details, finish and customer service is superb - I'd highly recommend them to anyone... See more

Company replied

Rated 5 out of 5 stars

Banton Frameworks are a company of just two- Jamie & Lucy and their customer service and glasses are absolutely first class. It surpasses many companies who have their own customer service team... See more

Company replied


Company details

  1. Optical Products Manufacturer

Written by the company

*Limited edition eyewear. Released 6 times a year.* Our eyewear is handmade in the UK from the finest materials and the highest quality components to create investment eyewear that is built to last. Eyewear straight from the hands that made them.


Contact info

4.8

Excellent

TrustScore 5 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Just what I was looking for

Just what I was looking for! Solid, very well-made glasses, with 'paddle' sides. IE, the side pieces don't go behind my ears but rather grasp my head above my ears. The actual frames are quite heavy and sit very comfortably on my nose, and no annoying little pads to irritate the sides of the bridge!

May 17, 2025
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Thank you John!

Jamie and I are delighted your new glasses are just what you were looking for.

Your comment about the paddle temples really hits the mark. It’s exactly why we make them that way — for a secure, comfortable fit without the faff of curved tips or nose pads.

Glad they’re sitting comfortably and feeling solid. That’s what we like to hear.

Keep in touch and thanks again for your support. It's a pleasure to make your glasses for you.

Lucy & Jamie, the makers x

Rated 5 out of 5 stars

Fantastic service

Dealing with Jamie at Banton was great. I was a bit nervous about spending a bit more on a good pair of sunglasses but Jamie answered all my questions, a very friendly and helpful chap! The glasses fit well and are very comfortable to wear, definitely a step up from other cheaper pairs I’ve bought elsewhere in the past. Highly recommended and I thank them for all their hard work.

February 4, 2025
Unprompted review
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Reply from Banton Frameworks

Thanks so much, James – I really appreciate your kind words. It means a lot that you trusted us with your first pair of sunglasses, especially when stepping up from cheaper ones.

I’m really glad they’ve worked out so well for you, and I’m always here if you’ve got more questions down the line.

Thanks again for the support and for taking the time to write such a thoughtful review.

Lucy & Jamie, the makers x

Rated 5 out of 5 stars

Have bought 5 frames and varifocal…

Have bought 5 frames and varifocal lenses now from Banton. I’m relatively new to wearing glasses and people always compliment on the frames and ask where they are from. Jamie has always been excellent. He helped me out massively when an optician messed up a prescription. Definitely recommend.

February 9, 2025
Unprompted review
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Reply from Banton Frameworks

Matt, five frames and counting – that’s brilliant! It means a lot that you keep coming back to us, especially as someone relatively new to wearing glasses. Great to hear you're getting so many compliments on them too.

Jamie's chuffed to know he could help when you needed it. Thanks for your continued support – we really appreciate it.

Lucy & Jamie, the makers x

Rated 5 out of 5 stars

First time buying glasses online

First time buying glasses online. Whole process was very straight forward. Choice, style and quality first class. Jamie very helpful with any questions. I would definitely use Banton again.

December 16, 2024
Unprompted review
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Reply from Banton Frameworks

Hi Roy,

Thanks so much for taking the plunge with us for your first online glasses purchase – we’re thrilled to hear it was a smooth experience for you.

Delighted you’re happy with the choice, style, and quality of your glasses. Jamie is chuffed to know he could help with your questions too.

Looking forward to seeing you back again in the future!

Cheers,

Lucy & Jamie, co-founders

Rated 5 out of 5 stars

Banton Frameworks = A+

I am a repeat customer and consider Banton Frameworks to be excellent. I have had excellent service throughout the lifecycle of a purchase i.e. Purchasing frames, Returns, Repairs and their excellence has been consistent throughout. I also find the design of their frames to be very unique and hope they continue to differentiate their products. Highly recommended.

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Exquisite frames

I'm so happy I just got my new frames! They are absolutely beautiful and so confortable. Being my second pair from Banton, that's not a surprise. Its easy to get used to exquisite handmade objects. I'm afraid I could get addicted to Banton Frameworks! The collection is growing...

December 23, 2024
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Thanks so much Manuel,

We’re thrilled you’re enjoying your new frames, and it’s great to hear that your second pair lived up to expectations.

We totally get the temptation to keep adding to your Banton collection – once you’ve experienced quality like this, it’s hard to resist!

Thanks for your continued support – we can’t wait to see what you choose next!

Best,

Lucy & Jamie, co-founders

Rated 5 out of 5 stars

Great service

The whole process of getting spectacles from Banton frameworks was extremely straight forward. Jamie was very helpful and great to deal with.
The glasses arrived and are the best ones I have ever had, well made and very sturdy. They were also considerably less expensive than poorer quality ones from the local optician. I wish I had used them before and would recommend them to anyone.

November 14, 2024
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Hi Stuart,

What a cracking review—thank you!

We're so chuffed to hear Jamie looked after you. It’s brilliant knowing your glasses are not just sturdy but your best pair yet.

That’s the kind of feedback we live for.

Hearing we’ve outdone your local opticians for quality and price? That’s the cherry on top.

Thanks again for your kind words and recommendation—it means the world to us both.

Lucy & Jamie, co-founders ✌️

Rated 5 out of 5 stars

The best glasses I have ever had!

I've had my 2 frames for a year now and still, every time I put them on I fall in love with them over again. They are beautiful. They feel great, look amazing, and the quality of the acetate and hinges and design is just awesome.

I'd been looking at the frames for a little while, along with plenty of highstreet ones and something kept drawing me back and in the end I had to at least give them a try. I chose the Linea C in midnight vertigo. The minute I opened the box I was just in love with them.

The second pair I got were the same design, Linea C but made from this amazing Rosso Red acetate; The colour is simply amazing, sometimes a dark brown, and sometimes a rich red, especially in sunlight. The depth of colour is just beautiful. I can't say this enough, but every time I wear them, it's just wonderful. I feel like I've chosen something really special that I know I'm going to enjoy for a long time.

Jamie has been a pleasure to communicate with. It's so refreshing to deal with someone who is also the maker and their whole approach to emailing & promotion has just the most perfect tone; engaging and informative, without ever seeming pushy. We've forgotten what service looks like!

Bravo!

November 7, 2024
Banton Frameworks logo

Reply from Banton Frameworks

Great to hear from you Ed,

Wow, where to start? Thank you so much for such an incredible review! We’re absolutely thrilled to hear that your Linea C frames in both Midnight Vertigo and Rosso Red have become daily favourites.

it genuinely makes our day to know they bring you that feeling every time you put them on.

Hearing how the Rosso Red shifts in different lights… that’s exactly the magic we hoped to create with our acetates! (All that hand-polishing has paid off huh?!)

It’s also lovely to hear that your experience with us felt personal and genuine. We put a lot of thought into making sure that every interaction is as meaningful as the frames themselves, so reading your words feels like such a win for us.

We’re so grateful you took the plunge with us and trusted your instincts over the high street! We’re lucky to have customers like you who share such thoughtful reflections – it’s what keeps us inspired to keep doing what we do.

Bravo right back at you, Ed!

Warmest regards,

Lucy & Jamie, co-founders

Rated 5 out of 5 stars

Top Notch Customer Experience

Great customer experience. I tried on two frames using Banton Framework's try-it-on system. While I ultimately decided not to keep the frames, as they didn't suit my features, they were made of high quality, and the customer experience was top-notch. Jamie, the co-founder, was in regular communication throughout the process over email and even left a personalised note with the second pair that I tried on. All-in-all, the buying experience was very smooth and hassle-free, and I would recommend it.

September 15, 2024
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Hi James,

Thank you so much for taking the time to leave this lovely review! We're stoked you had a great experience with us, even though the frames weren't quite the right fit in the end.

It's fantastic to hear that the quality stood out to you. Jamie's glad to know the personal touch was appreciated!

If you ever fancy giving another style a go, or need any help with anything else, you know where to find us. We’re always happy to assist!

Take care and thanks again for recommending us.

Best wishes,

Lucy & Jamie, co-founders ✌️

Rated 5 out of 5 stars

Top products and great service

I have ordered both standard sunglasses and a pair with (free) prescription lens. I have to say the experience on both was outstanding .. particularly with the prescription lens with James contacting me and confirming the prescription I had sent … it was wrong ! … so top notch customer service and absolute premium products .. that you are also not going to be looking around on a sunny day and seeing everyone else wearing too ! … highly recommend

January 23, 2024
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Hi Jonathan,

Thanks so much for your fantastic review! We're really chuffed to hear your experience with both your prescription and non-prescription sunglasses was a standout one.

Great spot by Jamie on catching that prescription error—definitely a relief! We're always keen to ensure everything is just right, so it’s great to know you felt looked after.

Also, we're totally with you on the individuality factor. There’s nothing better than knowing your glasses aren’t mass produced.

Thanks again for your recommendation. If you ever need anything else, you know where we are.

All the best,

Lucy & Jamie, co-founders

Rated 5 out of 5 stars

Wonderful frames and amazing personal service

Wonderful frames - the most comfortable I have ever had, and I have had a lot! - customer service is second to none. I damaged a pair of frames, and Jamie sorted out a repair and they were returned as new. I have recently persuaded my husband to order from Bantom frames and he’s delighted! I would highly recommend these wonderful handmade frames

September 17, 2024
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Hey Jackie,

What a lovely review. Thank you so much for your kind words about your numerous frames.

It's a delight to know you've had a great experience with us and your repaired J-TRT is back to full health.

Furthermore, it's great that Chris is now part of the Banton tribe too.

As always, keep in touch and thanks again for your continued support.

Best wishes,

Lucy & Jamie, co-founders

Rated 5 out of 5 stars

Brilliant glasses

Pondered over a pair of Banton glasses for some time. So happy I made the choice. Superb quality frames, great design, brilliant service and comms. Handmade in Scotland too.

September 12, 2024
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Hi there,

This is absolutely brilliant to hear! 😊 We're over the moon that you're so happy with your choice. 'Handmade in Scotland' is something we take real pride in, so knowing that you appreciate the quality and design means the world to us.

Thank you for taking the time to share this, it really makes our day! If you ever need anything, we’re just a message away.

All the best,

Lucy & Jamie, co-founders

Rated 5 out of 5 stars

Highest quality, brilliant designs…

Earlier this summer (2024) I received my fourth handmade Banton Frames.
I live in Canada and was a tiny bit worried about ordering frames and lenses from Scotland but the deep history of Scottish spectacles manufacturing coupled with the promise of customer service made the choice easier.
I loved my first frames so much I buy a pair a year.
The unique styles offered in what I consider small batch production means there is only one in your neighborhood if not your whole city. The frames are sturdy, hinges are strong and their lens partner is outstanding.
I love my Banton frames.

April 23, 2024
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Hi Michael,

Wow, your fourth pair?! That's an incredible milestone — thank you so much for your continued support over the years.

Knowing that you've been repping our frames all the way over in Canada means the world to us!

We totally get your initial hesitation about ordering frames and lenses from across the pond, so we’re glad our Scottish roots and commitment to customer service helped you take the plunge.

It's brilliant to hear that you appreciate the small-batch uniqueness and that our frames are standing strong with you year after year.

Wishing you plenty more stylish days to come with your latest pair!

Thanks for being part of the journey Michael.

Lucy & Jamie, co-founders ✌️

Rated 5 out of 5 stars

Absolutely fantastic glasses and frames!!!!

Absolutely fantastic glasses and selection is top notch. The quality of materials is second to none, and they are now my go-to spectacles. I just happened across them on FB and am sooo glad! Given them a try, you control the process and the customer service from both of the owners (personal, pleasant, and appreciative) is great!

September 13, 2024
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Hey Mark,

Chuffed to bits with this lovely review!

We’re absolutely thrilled to hear that your glasses are now your go-to pair. 😊

Thank you so much for taking a chance on Banton Frameworks. We're delighted to know you enjoyed the personal touch from both of us - it's been a pleasure serving you.

Keep in touch and thanks again for your support.

Lucy & Jamie, co-founders

Rated 5 out of 5 stars

Believe the hype!

I've purchased 4 pairs of glasses from Banton Frameworks in the past 12 months, and will undoubtedly be buying more in the future. So far, I have a pair for watching tv, cinema, driving etc., one pair for close work, using a computer, and reading, and two pairs of prescription sunglasses.

In my opinion, the quality is unsurpassed - from design, the materials used, and the craftsmanship. The amount of compliments I get is testament to this.

I need a large frame, and even then I will invariably need some adjustments made to provide the perfect fit - Jamie & Lucy are always happy to oblige. It may take a little longer than taking frames back to a local optician due to the return process being done using Royal Mail, who can be unreliable at the best of times, but it's worth the small inconvenience when you receive the adjusted frames and the fit is absolutely spot-on. I will not trust anyone else to handle my Banton frames but Lucy & Jamie themselves, even when it comes to tightening the hinges, which can sometimes loosen over time.

And don't let the price put you off - I have a graveyard of designer frames, which for one reason or another, have been mothballed and are no longer used as they don't compare to the quality and robust feel of my Banton frames. The premium you pay is worth it.

And finally, I like to buy British and support domestic artisans, and so should you!

June 21, 2024
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Wow Nic,

Four frames in one year! You're definitely part of the Banton family, haha.

We’re chuffed to bits that you’ve got a frame for every occasion—from movie nights to road trips. Hearing that you're still getting compliments left, right, and centre really makes our day.

We know the Royal Mail can be a test of patience, but we're so glad you think the perfect fit is worth the wait. As always, we're here to make sure your frames fit like a dream, whether it’s tightening hinges or those little tweaks that make all the difference.

And as for your "designer graveyard"—that’s some high praise! It makes our day that you love our frames so much that you wouldn’t go anywhere else.

Supporting British craftsmanship is close to our hearts, and it sounds like it is to yours too. So, thanks for being part of what we’re building here at Banton.

We’re already looking forward to helping you with pair number five!

All the best,

Lucy & Jamie, co-founders

Rated 5 out of 5 stars

Simply brilliant

Simply brilliant. I’ve got stuck in the generic spectacle trap since Covid and I’d forgotten what quality made spectacles are like. I couldn’t be happier with my recent purchase.

Customer service is also second to none.

I was nervous of a remote purchase but it’s worked out amazingly.

September 1, 2024
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Hi Carl,

Loving your honesty and kind words of praise in your review.

We totally understand the nervousness around remote purchases, especially with something as personal as eyewear, so it’s brilliant to know that your experience with us was such a positive one.

Hearing that you escaped the "generic spectacle trap" makes our day! We pour so much into each frame we make, so it's great to hear they’ve hit the mark for you.

Thanks again for choosing us, and if you ever need anything (like an adjustment or even just a chat about frames), we’re always here to help.

Keep in touch.

Lucy & Jamie, co-founders ✌️

Rated 5 out of 5 stars

Beautifully made sunglasses from a…

Beautifully made sunglasses from a great small business.

My favourite sunglasses I've ever owned - will be buying more of these wonderfully made glasses in the future.

Thanks to Jamie for all your help.

Louis

October 1, 2023
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Thanks Louis!

We're absolutely thrilled to hear that your sunglasses have become your favourites – that means the world to us.

Jamie sends his best and is glad he could help you out. It's always a pleasure, and we can’t wait to have you back for another pair in the future.

Thanks for supporting our small business – we really appreciate it!

Cheers,

Lucy & Jamie, co-founders 😊

Rated 5 out of 5 stars

Just the best….

The frames are just fantastic and simply one of my all time better purchases. The number of complements I get about them from random strangers is unreal (and I promise I’m not making that up)!
As someone who struggles with self image issues they are a godsend, my front to the world. And a big confidence booster.
The fact they come from a Scottish SME just adds to the satisfaction in wearing them.
Keep up the good work.

September 6, 2024
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Hi Mark,

Wow, thank you so much! We're genuinely touched by your words and absolutely thrilled to hear that your frames have been such a boost for you.

Knowing that they’ve helped you feel more confident is incredibly rewarding. It means the world to know your glasses have had such a positive impact on your self image.

And trust us, we totally believe you about the compliments! We’re so proud to be part of your “front to the world.”

Thanks again for your kind words, Mark. We’ll definitely keep at it!

All the best,

Lucy & Jamie, co-founders

Rated 5 out of 5 stars

This is my second pair of banton…

This is my second pair of banton beauties unbelievable quality no other frame makers can match the quality and craftsmanship of this artisan and made in my homeland scotland brilliant guys keep doing what you're doing and enjoy your success it's well deserved
Cheers

August 15, 2024
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks

Oh thanks Chris, that's a really kind review.

There's been some high-fives in the workshop today after reading your words of praise.

We’re beyond chuffed to hear that you’re loving the quality and craftsmanship of your second set of Banton's. It means the world to us to know that our hard work is hitting the mark.

Your support keeps us fired up to continue doing what we love. We’ll definitely be raising a glass (or two) to celebrate this one. Cheers right back at you!

Lucy & Jamie, co-founders

Rated 5 out of 5 stars

Great Service from Jamie and his…

Great Service from Jamie and his team.Received my new glasses today. Really pleased. Had the frames on a trial then returned for lens fitting.Nothing was too much trouble with the whole process
Thanks again.

July 26, 2024
Unprompted review
Banton Frameworks logo

Reply from Banton Frameworks


Lucy here 👋

Thanks a million for your fantastic review!

Jamie and I are over the moon to hear that you're happy with your new glasses and found everything smooth and hassle-free.

It's awesome customers like you that make what we do so rewarding. If you need anything else or have any questions, just give us a shout. Thanks again for choosing us to make your glasses for you.

All the best, from us here at Banton.

Lucy & Jamie, co-founders

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