Banyan Tree Hotels & Resorts Reviews 5

We booked Banyan Tree Mayakoba for our 25th wedding anniversary believing their glossy promises of luxury, sophistication, and impeccable service. What we actually endured was nothing short of a disaster that left us furious and deeply disappointed.

The resort sold us outright lies in the form of a “luxury sunset cruise" and "Mayan Adventure snorkeling experience.” In reality, one was a cheap, tacky booze cruise that had nothing remotely “luxury” about it. The other, there was no snorkeling at all - we were literally told to hold our breath underwater while the guide discouraged the use of snorkels. It was insulting, degrading, and frankly unbelievable that Banyan Tree would attach its name to something so shoddy. This was supposed to be the highlight of our anniversary trip - instead, it ruined it.

When we voiced our disappointment, the “solution” was laughable - vouchers for more tours. As if the answer to being conned and humiliated on our anniversary was to throw us back into the same garbage experiences they profit from. There was no accountability, no care, no genuine apology. Just a shrug and a pathetic gesture that only rubbed salt in the wound.

And the property itself? Far from the five-star sanctuary they pretend to be. The villa pool looked tired and neglected, we were subjected to a noisy gas leaf blower due to next door leaving, which impacted the calming, relaxing experience we expected, the food/spa is seriously overpriced, even for a place sellng itself as 'luxury'. For a stay that cost us well into the five figures, we were treated like nothing more than walking wallets.

Banyan Tree Mayakoba is not luxury. It is false advertising wrapped in slick marketing, taking advantage of guests who expect better. We walked away feeling cheated, insulted, and robbed of an experience that was supposed to be meaningful.

We will never set foot in another Banyan Tree property again. And if you value honesty, respect, and receiving what you pay for, neither should you.

Fantastic location, amazing restaurants , good selection for buffet breakfast, but the service of staff outstanding each and every one, exceptional, only complaint items in mini bar out of date by 3 months

Took my 17year old granddaughter to Banyantree in the Maldives. We had such an amazing experience, the island was beautiful our bungalow was 1st class it was cleaned and freshened twice a day. The island was spotlessly clean, the food was delicious. But what made our holiday was the amazing staff they were so professional and helpful, they always had a smile and really happy to help.
I would definitely recommend Banyan Tree Vabbinfaru for a luxury restful holiday.

Good luck trying to get any response from Banyan Tree if you have any issues. Multiple emails to their customer service, messages posted on their Facebook page etc., over two months have all gone unanswered. They position themselves as a luxury experience. Their customers service however, is literally the complete opposite to their aspiration.